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Fan Experience Jobs in Michigan (NOW HIRING)

Cosm

Hospitality Manager

Detroit, MI · On-site

$65K - $75K/yr

Interview, select, train, and develop an exceptional team to deliver Cosm's best-in-class Fan experience. * Address performance issues immediately to coach and correct, while rewarding exceptional ...

Ilitch

Detroit Red Wings Carhartt Ice Crew

Detroit, MI

$19 - $24.75/hr

As a key component of both the fan experience and game operations, Ice Crew members energize fans through interactive activations while also maintaining the quality and safety of the ice surface ...

Ilitch

Detroit Red Wings Original Stix Drumline

Detroit, MI

$15.75 - $21.75/hr

Members serve as ambassadors of the Detroit Red Wings fan experience, delivering technically sound, engaging, and dynamic performances on the concourse, throughout the arena seating bowl, and on the ...

Dairy Queen

Shift Manager

Marquette, MI · On-site

$14.50 - $18.50/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

Dairy Queen

Shift Manager

Marquette, MI

$14.50 - $18.50/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

Dairy Queen

Shift Manager

Marquette, MI · On-site

$14.50 - $18.50/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

Dairy Queen

Store Manager

Westland, MI

$18 - $22/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to provide an excellent fan experience. Applicants should be eager to lead, do ...

Cosm

Fan Ambassador (Part Time)

Detroit, MI · On-site

$14.75 - $19/hr

From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience. This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy. Fan ...

Staffing Inc

Skate Crew

Grand Rapids, MI · On-site

$11.50 - $15.25/hr

This role is crucial to both player performance and fan experience. It requires proficient skating ability, attention to detail, and the professionalism to stay focused while performing in front of ...

Staffing

Skate Crew

Grand Rapids, MI · On-site

$11.25 - $14.50/hr

This role is crucial to both player performance and fan experience. It requires proficient skating ability, attention to detail, and the professionalism to stay focused while performing in front of ...

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Fan Experience information

What is a fan experience?

A Fan Experience job focuses on enhancing the enjoyment and satisfaction of fans at events, games, or entertainment venues. Responsibilities often include customer service, event coordination, and ensuring a seamless experience for attendees. This role may involve managing fan engagement activities, addressing concerns, and improving overall interactions with the brand or organization. Strong communication, problem-solving skills, and a passion for creating memorable experiences are essential for success in this field.

What are the primary day-to-day responsibilities in a fan experience position?

In a Fan Experience role, your daily tasks often include greeting fans at events, assisting with wayfinding, responding to questions or concerns, and helping to resolve issues promptly to ensure guest satisfaction. You may also coordinate pre-event preparations, manage VIP or group experiences, and work closely with ticketing, security, and concessions teams to deliver seamless service. Additionally, gathering feedback and supporting event improvements are common aspects of the job. The role is fast-paced and collaborative, providing opportunities to make a direct impact on the overall enjoyment of fans at games, concerts, or special events.

What are the key skills and qualifications needed to thrive in a fan experience position, and why are they important?

To thrive in a Fan Experience role, you need strong customer service skills, event management knowledge, and familiarity with hospitality best practices, often supported by relevant work experience or a degree in sports management or a related field. Experience using ticketing platforms, CRM systems, and event management software is typically required. Excellent communication, problem-solving, and adaptability are soft skills that help you excel, especially when engaging with diverse audiences and resolving issues quickly. These skills are key to creating positive, memorable experiences for fans and ensuring the success of live events or sporting activities.

What are the most commonly searched types of Fan Experience jobs in Michigan?

The most popular types of Fan Experience jobs in Michigan are:

What are popular job titles related to Fan Experience jobs in Michigan?

For Fan Experience jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Fan Experience jobs in Michigan look for?

The top searched job categories for Fan Experience jobs in Michigan are:

What cities in Michigan are hiring for Fan Experience jobs?

Cities in Michigan with the most Fan Experience job openings:

Fan Experience jobs near you
Infographic showing various Fan Experience job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Hospitality Manager

Cosm

Detroit, MI • On-site

$65K - $75K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.
IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers.
Summary:
Hospitality Managers are key members of the Venue Leadership team at Cosm. They are responsible for directly overseeing the front-of-house teams to ensure that Cosm's culture and established Pillars of Service are upheld throughout the venue, from the customer's ("Fan's") experience to our Food & Beverage teams.
The Hospitality Manager is responsible for hiring, coaching, mentoring, teaching, developing, and leading members of our Venue team to deliver a best-in-class Shared Reality Fan Experience with passion and enthusiasm.
Our Hospitality Managers must be passionate about customer service and leadership. This is an amazing opportunity to join a growing company, and we are looking for people who want to learn and grow with us. This role requires the ability to work weekends and late evenings with high energy and a positive attitude.
Responsibilities:
  • Lead daily through our Pillars of Service: Connected, Optimistic, Service-Oriented, and Memorable.
  • Interview, select, train, and develop an exceptional team to deliver Cosm's best-in-class Fan experience.
  • Address performance issues immediately to coach and correct, while rewarding exceptional performance in alignment with our Culture of Rewarding for Performance.
  • Oversee the daily operations of portions of the front-of-house team while partnering with other departments to provide a holistic, Fan-centric, "CosmWorthy" experience.
  • Regularly use our Recognition Program to reward positive behavior among team members on a daily, weekly, monthly, and yearly basis.
  • Responsible for weekly scheduling of teams, with the ability to adapt to business needs and/or special events.
  • Handle Fan inquiries, complaints, and feedback to maintain our "CosmWorthy" highest level of standards.
  • Develop and implement operational strategies to enhance the Fan experience and improve service quality.
  • Identify and implement incremental revenue opportunities across the business while staying current with industry trends and best practices.
  • Partner with our Purchasing Manager to facilitate weekly inventory needs.
  • Coordinate day-of-event collaboration with all other departments for multiple program transitions within a single day, including pre-shift meetings and closing reports.

Experience:
  • Bachelor's degree in Business or Hospitality preferred, but not required.
  • 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues.
  • 3+ years of experience in a management or leadership position preferred.
  • Strong experience in bar and/or restaurant management preferred.
  • Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience.
  • Excellent communication and leadership skills.
  • Ability to work seamlessly with peers and senior leaders across all business functions.
  • Experience thriving in a fast-paced environment; must be able to adapt to daily changes.
  • Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively.
  • Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required.
  • Ability to stand and walk for long periods, including maneuvering up and down stairs.
  • Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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