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Manager Fan Experience Jobs in Michigan (NOW HIRING)

Cosm

Hospitality Manager

Detroit, MI · On-site

$65K - $75K/yr

Summary: Hospitality Managers are key members of the Venue Leadership team at Cosm. They are ... Develop and implement operational strategies to enhance the Fan experience and improve service ...

Dairy Queen

Shift Manager

Marquette, MI

$14.50 - $18.50/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

Dairy Queen

Shift Manager

Marquette, MI

$14.50 - $18.50/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

Dairy Queen

Shift Manager

Marquette, MI · On-site

$14.50 - $18.50/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

Dairy Queen

Store Manager

Westland, MI

$18 - $22/hr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to provide an excellent fan experience. Applicants should be eager to lead, do ...

Cosm

Fan Ambassador (Part Time)

Detroit, MI · On-site

$14.75 - $19/hr

... experience. From entrance to exit, every role matters, every detail counts, and every interaction ... management, and organizational skills • Thrive in a fast-paced, high-volume environment and ...

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Manager Fan Experience information

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

How does a Manager Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.

What are the most commonly searched types of Fan Experience jobs in Michigan?

The most popular types of Fan Experience jobs in Michigan are:

What cities in Michigan are hiring for Manager Fan Experience jobs?

Cities in Michigan with the most Manager Fan Experience job openings:

Manager Fan Experience jobs near you

Hospitality Manager

Cosm

Detroit, MI • On-site

$65K - $75K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.
IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers.
Summary:
Hospitality Managers are key members of the Venue Leadership team at Cosm. They are responsible for directly overseeing the front-of-house teams to ensure that Cosm's culture and established Pillars of Service are upheld throughout the venue, from the customer's ("Fan's") experience to our Food & Beverage teams.
The Hospitality Manager is responsible for hiring, coaching, mentoring, teaching, developing, and leading members of our Venue team to deliver a best-in-class Shared Reality Fan Experience with passion and enthusiasm.
Our Hospitality Managers must be passionate about customer service and leadership. This is an amazing opportunity to join a growing company, and we are looking for people who want to learn and grow with us. This role requires the ability to work weekends and late evenings with high energy and a positive attitude.
Responsibilities:
  • Lead daily through our Pillars of Service: Connected, Optimistic, Service-Oriented, and Memorable.
  • Interview, select, train, and develop an exceptional team to deliver Cosm's best-in-class Fan experience.
  • Address performance issues immediately to coach and correct, while rewarding exceptional performance in alignment with our Culture of Rewarding for Performance.
  • Oversee the daily operations of portions of the front-of-house team while partnering with other departments to provide a holistic, Fan-centric, "CosmWorthy" experience.
  • Regularly use our Recognition Program to reward positive behavior among team members on a daily, weekly, monthly, and yearly basis.
  • Responsible for weekly scheduling of teams, with the ability to adapt to business needs and/or special events.
  • Handle Fan inquiries, complaints, and feedback to maintain our "CosmWorthy" highest level of standards.
  • Develop and implement operational strategies to enhance the Fan experience and improve service quality.
  • Identify and implement incremental revenue opportunities across the business while staying current with industry trends and best practices.
  • Partner with our Purchasing Manager to facilitate weekly inventory needs.
  • Coordinate day-of-event collaboration with all other departments for multiple program transitions within a single day, including pre-shift meetings and closing reports.

Experience:
  • Bachelor's degree in Business or Hospitality preferred, but not required.
  • 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues.
  • 3+ years of experience in a management or leadership position preferred.
  • Strong experience in bar and/or restaurant management preferred.
  • Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience.
  • Excellent communication and leadership skills.
  • Ability to work seamlessly with peers and senior leaders across all business functions.
  • Experience thriving in a fast-paced environment; must be able to adapt to daily changes.
  • Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively.
  • Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required.
  • Ability to stand and walk for long periods, including maneuvering up and down stairs.
  • Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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