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Manager Fan Experience Jobs (NOW HIRING)

Inter Miami CF LLC

Manager, Fan Experience

Miami, FL

Description The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF's core supporter community, "La Familia," serving as a key connection point between the Club and its ...

Inter Miami CF

Manager, Fan Experience

Miami, FL · On-site

Job Type Full-time Description The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF's core supporter community, "La Familia," serving as a key connection point ...

AEG

Fan Experience Manager

Atlanta, GA · On-site

Fan Experience Managers operate with elevated autonomy and direct accountability, serving as the primary day-to-day leaders for the Fan Experience department. Each manager owns a primary specialty ...

AEG Presents

Fan Experience Intern

Tulsa, OK · On-site

$13 - $17.25/hr

Fan Experience Intern WEP Position Type: Internship - For College Credit Hours Only Semester or ... Business Administration, Marketing, Sport Management, Communications) * Proficiency with Workplace ...

AEG

Fan Experience Intern

Tulsa, OK · On-site

$12.75 - $17.25/hr

Fan Experience Intern WEP Position Type: Internship - For College Credit Hours Only Semester or ... Business Administration, Marketing, Sport Management, Communications) * Proficiency with Workplace ...

Dairy Queen

Fan Experience Squad

Ferndale, WA

$17.15/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

AEG

Fan Experience Lead (Part-Time)

San Antonio, TX · On-site

The Fan Experience Lead is responsible for supporting and implementing departmental standards ... Participate in pre-event briefings with department manager on duty. * Ensure your specific ...

AEG

Marketing Manager, Fan Retention

Renton, WA · On-site

Marketing Manager, Fan Retention DEPARTMENT: Business Strategy & Analytics REPORTS TO: Senior ... Experience with Google Analytics and Salesforce Marketing Cloud * Experience with project ...

kccfc

Fan Experience Seasonal Representative

Kansas City, MO

$13.75 - $17.50/hr

Manager of Fan Experience Status: Seasonal, Hourly JOB SUMMARY: Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a ...

AEG

Fan Experience Seasonal Representative

Kansas City, MO · On-site

$13.75 - $17.50/hr

Manager of Fan Experience Status: Seasonal, Hourly JOB SUMMARY: Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a ...

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How much do manager fan experience jobs pay per year?

As of Jun 7, 2026, the average yearly pay for manager fan experience in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

How does a Manager of Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.
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Manager Fan Experience jobs near you
Manager, Fan Experience

Manager, Fan Experience

Inter Miami CF LLC

Miami, FL

Other

Posted 16 days ago

Job description

Description

The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF's core supporter community, "La Familia," serving as a key connection point between the Club and its most passionate fans. This role oversees all aspects of supporter group coordination, including game day operations, ticketing, away match travel, and the overall matchday environment.


The ideal candidate brings a strong understanding of the Club's culture, a collaborative and team-oriented mindset, and exceptional organizational skills. This individual demonstrates a high level of ownership, a strong work ethic, and a deep appreciation for the sport and fan experience, with a focus on driving engagement and delivering a best-in-class experience for supporters.

Essential Duties & Responsibilities

  • Serve as the primary point of contact between the club and its official supporter groups (La Familia), building strong relationships and ensuring alignment with club initiatives 
  • Oversee supporter group operations on game days, including pre-game, in-game, and post-game activities to ensure a safe and engaging environment 
  • Partner with Guest Services and Security to plan and manage the experience for visiting team supporters, including coordination with league representatives to ensure safety and compliance 
  • Coordinate with visiting teams to support traveling fans, including ticketing, designated seating areas, and overall event planning 
  • Support the growth and engagement of supporter groups by helping develop programs, benefits, and experiences that enhance membership value 
  • Manage ticketing needs for supporter groups and other key audiences, including season tickets, group sales, and single-game access, in collaboration with internal ticketing teams 
  • Work cross-functionally with Guest Services to enhance the overall fan experience at the stadium 
  • Partner with Community and Foundation teams to support and execute community-focused initiatives and events 
  • Assist the Ticketing team with fan engagement initiatives such as membership events, sales activations, and stadium tours 
  • Collaborate with Marketing to develop and support fan-focused digital content and storytelling initiatives 
  • Partner with Event Presentation to elevate the in-stadium experience and fan engagement during matches 
  • Develop and lead outreach initiatives, including future street team programs, to expand the club's presence in the community 
  • Support additional responsibilities and special projects as assigned

Requirements

  • Bachelor's degree in sports administration, sports marketing, hospitality, or a related field 
  • Strong understanding of MLS and international futbol is a plus  
  • Bilingual proficiency, including Spanish, is a plus 
  • Very strong interpersonal and communication skills with a passion for the brand 
  • Ability to coordinate multiple tasks and creatively solve day-to-day challenges 
  • Extremely organized with high attention to detail 
  • Strong work ethic and ability to work collaboratively as part of a team with a results-driven mindset 
  • Strong organizational skills with proven experience managing multiple projects and timelines 
  • Knowledge of marketing, promotions, event planning, and game production 
  • Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook 
  • Ability to work flexible hours, including evenings, weekends, and holidays

 Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.  

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