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Manager Fan Experience Jobs (NOW HIRING)

Dairy Queen

Fan Experience Squad

Ferndale, WA

$17.15/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Dairy Queen

Fan Experience Squad-dq

Bellingham, WA · On-site

$19.15/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Dairy Queen

Fan Experience Squad-DQ

Ferndale, WA

$17.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Dairy Queen

Fan Experience Squad-DQ

Mount Vernon, WA

$17.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Dairy Queen

Fan Experience Squad-dq

Bellingham, WA

$19.15/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Dairy Queen

Fan Experience Squad-DQ

Lynden, WA

$17.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

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Manager Fan Experience information

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$23K

$61.4K

$102.5K

How much do manager fan experience jobs pay per year?

As of Jul 27, 2026, the average yearly pay for manager fan experience in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

How does a Manager of Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.
More about Manager Fan Experience jobs
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Manager Fan Experience jobs near you
Senior Manager, Fan Experience

Senior Manager, Fan Experience

Monumental Sports & Entertainment

Washington, DC

$80K - $90K/yr

Other

Posted 18 days ago

Job description

Position Overview:

The Senior Manager, Fan Experience is responsible for designing and delivering the fan experience for all home games as well as large-scale fan events for the WNBA Washington Mystics.

Are you positive, fan-focused, and customer-centric?! We'd love to hear from you!

Responsibilities:
  • Design and implement a Fan Experience Strategy aligned with business goals.
  • Create a series of Theme Nights to attract a diverse cross-section of current and future Mystics fans.
  • Collaborate with Marketing, Digital & Creative to create a Theme Night Go-To-Marketing Guide that outlines the platform, provides brand look & feel direction, brand tone, and key activations.
  • Manage sponsorship assets of Theme Nights, including all marketing materials leading up to the game.
  • Develop compelling Single-Game Ticket Offers and produce weekly reporting on sales.
  • Recruit, manage, develop a performance measurement tools for Brand Ambassadors.
  • Create Shoulder Events in both the pre-game and post-game window.
  • Produce a weekly Dashboard reporting on event sales.
  • Develop and implement the Game Day Tactical Plans for all home games.
  • Create and deploy a robust Fan Survey Program at Mystics home games.
  • Partner with various departments to ensure Fan Surveys are promoted.
  • Produce weekly dashboards that show fan and brand sentiment, along with an executive overview that provides recommendations to address low performing areas.
  • Manage the Fan Experience budget and conduct monthly reconciliation meetings with Finance to ensure balanced budgets.
  • Other duties as assigned.
Minimum Qualifications:
  • Bachelor's degree or equivalent combination of education and event marketing experience.
  • 3+ years of related marketing experience, ideally in event marketing.
  • Experience working with a professional or college sports team preferred.
  • Experience driving large scale event marketing efforts, including planning, execution, and reporting.
  • Highly organized with an ability to manage resources, budgets, and onsite personnel.
  • Ability to work effectively in a team environment as well as on an individual basis.
  • Outstanding verbal, written and interpersonal communication skills with internal and external customers.
  • Creative, innovative, and willing to propose solutions to challenges.
  • Stong work ethic and the capacity to handle multiple projects simultaneously.
  • Metric driven with the ability to draw insight from complex marketing data.
  • Strong proficiency with MS Office programs.
  • Ability to maintain confidential and/or proprietary information.
  • Ability to stand, sit, walk, reach, stoop, kneel, crouch or crawl, and lift 25+ pounds.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to drive a marketing vehicle (van) as needed.

Pay Range: $80k - $90k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

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