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Manager Fan Experience Jobs (NOW HIRING)

Dairy Queen

Fan Experience Squad-DQ

Lynden, WA

$17.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Apply Early

Dairy Queen

Fan Experience Squad-dq

Bellingham, WA

$19.15/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Apply Early

Dairy Queen

Fan Experience Squad-DQ

Mount Vernon, WA · On-site

$17.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders ... Opportunity for advancement - 100% of our management team is promoted from within. Meaning they ...

Apply Early

The Pennsylvania State University

$14.75 - $19.75/hr

... fan experience, or game day management. Students with strong written and verbal communication skills, who are dependable, can easily work independently and as a member of a team are encouraged to ...

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All JobsManager Fan Experience Jobs

Manager Fan Experience information

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$23K

$61.4K

$102.5K

How much do manager fan experience jobs pay per year?

As of Jul 5, 2026, the average yearly pay for manager fan experience in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

How does a Manager of Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.
More about Manager Fan Experience jobs
What cities are hiring for Manager Fan Experience jobs? Cities with the most Manager Fan Experience job openings:
What are the most commonly searched types of Fan Experience jobs? The most popular types of Fan Experience jobs are:
What states have the most Manager Fan Experience jobs? States with the most job openings for Manager Fan Experience jobs include:
Manager Fan Experience jobs near you
Fan Experience Seasonal Representative

Fan Experience Seasonal Representative

TeamWork Online

Kansas City, MO • On-site

$13.75 - $17.50/hr

Other

Posted 9 days ago

Job description

Fan Experience Seasonal Representative

Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a week and is slated to run from June 2026 through the end of the 2026-27 football season (subject to change) with the opportunity to potentially funnel into a full-time position.

Essential Accountabilities
  • Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner.
  • Provide proactive, world-class service to continually exceed the expectations of Season Ticket Members, guests, and fans.
  • Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary. Use empathy in conversations and handle difficult situations effectively and objectively.
  • Foster and maintain positive relationships with Season Ticket Members.
  • Log all customer feedback, comments and concerns received via telephone, email, or any other means from STMs and the public to maintain detailed accounts of correspondence.
  • Work all Chiefs games and special events.
  • Help execute Season Ticket Member events and other stadium events, as assigned.
  • Assist with communication on event day, including the text messaging program.
  • Disseminate, dispatch, and follow up on reported issues and requests as needed.
  • Dispatch and record ADA service requests on event day.
  • Communicate with and prepare gameday staff members for all games and special events as assigned.
  • Assist with special projects as needed.
Competencies
  • Verbal and Written Communication: Attentive, listens and understands guests needs to effectively communicate and responds to their needs thoroughly and accurately. Uses proper grammar and punctuation and is formal in style. Displays exceptional attention to detail.
  • Work Quality: Takes challenges head on and doesn't shy away from difficult conversations. Excels at tasks and projects in accordance with quality standards and always implements critical thinking.
  • Service Mindset: Genuine desire to be helpful. Asks important questions, is empathetic, remains objective and ultimately uses resources and acts empowered to deliver a resolution to the best of their ability. Anticipates follow up questions and takes initiative to provide guests information.
  • Time Management: Task-focused and utilizes time management wisely to accomplish assignments.
  • Teamwork and Collaboration: Actively engages colleagues and participates in dialogue. Assists others, welcomes collaboration, and works alongside peers to meet phone call and email benchmarks.
  • Relationship Building: Patient, understanding and engages in conversation with guests. Participates in proactive outreach and makes relationship building a priority.
  • Proactive: Ability to find solutions, is resourceful and acts confidently. Eager to learn, take on projects, responsibilities and to be knowledgeable. Identifies new opportunities, shares ideas, and researches information to make informed decisions.
Physical Requirements
  • Light office duties and activities.
Minimum Qualifications Required (Education/Experience/Knowledge/Skills):
  • Bachelor's degree
  • Excellent computer skills
  • Helpful, friendly, and patient attitude
  • Strong oral and written communication skills
  • Excellent interpersonal skills
  • Ability to accurately record information
  • Experience with Archtics and/or Microsoft Dynamics a plus
  • Experience in customer service a plus

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