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Manager Fan Experience Jobs (NOW HIRING)

The Pennsylvania State University

$14.75 - $19.75/hr

... fan experience, or game day management. Students with strong written and verbal communication skills, who are dependable, can easily work independently and as a member of a team are encouraged to ...

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Manager Fan Experience information

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$23K

$61.4K

$102.5K

How much do manager fan experience jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager fan experience in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

How does a Manager of Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.
More about Manager Fan Experience jobs
What cities are hiring for Manager Fan Experience jobs? Cities with the most Manager Fan Experience job openings:
What are the most commonly searched types of Fan Experience jobs? The most popular types of Fan Experience jobs are:
What states have the most Manager Fan Experience jobs? States with the most job openings for Manager Fan Experience jobs include:
Manager Fan Experience jobs near you

Commercial Stadium Fan Experience Management - Seattle

FIFA

Seattle, WA • On-site

Temporary

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Commercial Stadium Fan Experience Management - Seattle
Department: Tournament Time Role | EG
Employment Type: Fixed Term Contract
Location: Seattle
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
Reporting organisationally to the Tournament Headquarters, the Stadium Fan Experience Manager will ensure the successful operational implementation and fulfilment of the dedicated stadium fan engagement area. The Stadium Fan Experience (SFE) is comprised of Commercial partner activations and FIFA-led initiatives designed to enhance the overall match day ticket holder experience.
The main responsibilities of the Stadium Fan Experience Manager include:
  • Support the SFE operational planning with a strong emphasis on logistical coordination
  • Serve as the primary on-site point of contact for the production agency, ensuring alignment on timelines, deliverables and issue resolution
  • Coordinate with key functional areas the seamless installation and operation of all activations
  • Oversee commercial partner booth load-in and load-out activities, ensuring compliance with venue regulations, approved schedules and health and safety requirements
  • Manage day-to-day communication with internal stakeholders and external vendors to maintain alignment throughout event build, operations and dismantling phases
  • Monitor and enforce build schedules, site access protocols and venue rules across all SFE elements and partner activations
  • Conduct site readiness walkthroughs to confirm all installations meet operational, safety and brand standards prior to event opening
  • Troubleshoot and resolve on-site issues in real time, coordinating with relevant stakeholders to address technical, operational, or logistical challenges
  • Maintain comprehensive operational documentation, including run-of-show inputs, contact lists and escalation procedures
  • Support the onsite Marketing Venue Management team with Commercial Partner activities.
  • Complete event evaluations and reporting.
  • Any other duties that may be required.

Your Profile
Education & Qualifications
  • Bachelor's degree or similar level of education

Work Experience
  • A minimum experience of 5 years working in sports event management and ideally sponsorship marketing (preferably in soccer).
  • Proven experience with administrative responsibilities for international events, ideally in the sports industry.
  • Knowledge of marketing operations in event settings.
  • Good planning, analytical and conceptual skills.
  • Service-oriented approach.
  • Strong commitment to quality, results and accountability to a team.
  • Resilience to stress and intensive work, persistence and commitment to procedures.
  • Good IT skills and knowledge of working on sharing platforms.
  • Ability to adopt a strategic view, take decisions and act promptly.
  • Great attention to detail and to producing work of a high standard.
  • Open-mindedness, flexibility, and adaptability.
  • Team Player.
  • Experience or knowledge of the Host Countries (Canada, Mexico, USA) culture would be an added asset.

Languages
  • Fluent in English. Spanish and/or French proficiency is a plus

Technology
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
Equal Opportunities
In accordance with Washington' s Equal Pay and Opportunity Act, the pay for this position is a salary of $1,920/weekly. This estimate is based on this position being performed in Washington, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA 26 considers candidate education, experience, and other job-related factors allowed by law. An employee's position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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