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Manager Fan Experience Jobs (NOW HIRING)

Infinitum

Technical Program Manager, Fan Systems

Austin, TX · On-site

$127K - $165K/yr

Position Summary We are seeking a highly experienced Technical Program Manager to lead cross-functional teams in the development and launch and management of HVAC Fan Systems and related products.

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28/hr

Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports ... Escalate account or client-level concerns to the Client Experience Manager or Technical Solutions ...

Tixr

Fan Support Agent

$19.25 - $25.50/hr

Fan Support Agent Tixr's on a mission to transform the ticket buying experience with a modern ... Escalate account or client-level concerns to the Client Experience Manager or Technical Solutions ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28.25/hr

Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports ... Escalate account or client-level concerns to the Client Experience Manager or Technical Solutions ...

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Manager Fan Experience information

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$23K

$61.4K

$102.5K

How much do manager fan experience jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager fan experience in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.

How does a Manager Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

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States with the most job openings for Manager Fan Experience jobs include:

Manager Fan Experience jobs near you

Director, Fan Engagement & Marketing AS7603

The OSU/A&M System

Stillwater, OK • On-site

Full-time, Part-time

Re-posted 2 days ago

Job description

Campus

OSU-Stillwater

Contact Name & Email

Emma Kelley, emkelley@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with evenings and weekends for events

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

Commensurate with education and experience

Priority Application Date

Applications will be accepted until a successful candidate has been hired.

Special Instructions to Applicants

A complete application consists of a resume, cover letter, list of professional references, and completed IAWP Employment Approval form which can be found at:

https://okstate.com/documents/2026/4/28/Form_3.14_IAWP.pdf

Applicants that do not provide these materials will not be considered for the position.

About this Position

The Director of Marketing & Fan Engagement will lead the strategy, planning, and execution of marketing and fan experience initiatives for Men’s Basketball and additional assigned sports, while serving as the secondary marketing lead for Football. This includes developing & executing:

1. All “in-person” and grassroots-style campus/community marketing initiatives that involve teams, spirit, mascot, etc. while creating advertising strategies and requests in collaboration with -and for execution by- other units that engage in promotion (sales, digital strategy, communications, broadcast production, etc.). Managed distribution channels such as local & campus establishments (schools, sponsors, businesses, clubs, residence halls, etc.), A-frames, bus stops, campus closed circuit TV, chalking, common area signage & activations, etc. This includes development & distribution of collateral, such as posters, schedule cards, flyers, roster cards, game programs, etc. while assisting with distribution of sales collateral. Will include appropriate sales collateral and/or sales rep(s) for any initiatives that could produce in-person sales transactions, e.g. include Student Sales rep at an on-campus pep rally or Group Sales rep at youth league visit.

2. Will serve as main contact with sport coaches, student-athletes, ops directors, sport administrators, spirit, band, mascot, student spirit orgs, videoboard/TV, in-game sponsorships, and others.

3. Event presentation, lead event presentation strategy with a focus on energy, atmosphere, and home-field advantage. Oversee game scripts, entertainment elements, and in-game promotions while working with sponsorship team so that it aligns with those goals in collaboration with Orange Power Studios(videoboard/TV)

4. Attendance & sales promotions develop and execute promotions, theme nights, and incentive programs to drive attendance and ticket sales

5. Developing & leading fan experience feedback programs, such as surveys and focus groups (including OSU student leadership), and using them to enhance organic word-of-mouth marketing and fan experience

6. Partner with creative and content teams to develop assets for marketing campaigns and in-game use and ensure alignment across marketing, sales, sponsorships, and media teams.

Required Qualifications
  • Bachelor's Marketing, Sales, Public Relations or related field (degree must be conferred on or before agreed upon start date)

  • 3 years experience in college athletics marketing & event presentation

  • Skills, Proficiencies, and/or Knowledge:

    Proven ability to drive growth in crowd noise, attendance, and sales by relentlessly developing and executing innovative and creative ways to enhance the fan experience and market sport programs. Must be able develop and execute run-of-show. High energy & production output, creativity, proactivity, and openness to experimentation with humility to learn from unsuccessful initiatives are required for success in this role. Must be able to lead, organize, inspire, and drive a team of full time and part time employees, including students.

Preferred Qualifications
  • Master's

  • 3-5 years experience in NCAA Division I athletics marketing/promotions or University experience.

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