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Manager Fan Experience Jobs in Oregon (NOW HIRING)

Dairy Queen

General Store Manager

King City, OR · On-site

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

On

Part-Time or Seasonal Store Advisor, Portland

Portland, OR · On-site

$16 - $17.50/hr

... to fan inquiries and resolve issues positively, ensuring a premium shopping experience * Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed

Gametime United

Vice President, Operations

OR · On-site +1

The Role The fan experience after the buy button is where Gametime wins or loses. When things go ... This is not a "manage the support queue" role. It's an executive hire to redesign the operating ...

Fandom

FP&A Manager

Portland, OR

About this Role We are seeking a highly analytical and strategically minded FP&A Manager to join ... Fandom Productions, the content arm of Fandom, enhances the fan experience through curated ...

KEEN Footwear

Assistant Store Manager

Portland, OR · On-site

$27.88 - $28.75/hr

Job Summary The Assistant Store Manager helps create the ultimate retail store fan experience. This role is responsible for carrying out day-to-day action plans to ensure stellar sales floor ...

KEEN Footwear

Assistant Store Manager

Portland, OR · On-site

$27.88 - $28.75/hr

Job Summary The Assistant Store Manager helps create the ultimate retail store fan experience. This role is responsible for carrying out day-to-day action plans to ensure stellar sales floor ...

Fanatics Collectibles

Lead, Inbound

Tigard, OR · On-site

Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and ... Reporting to the Operations Manager , this individual serves as a key point of contact for cross ...

Fanatics Collectibles

Lead, Outbound

Tigard, OR · On-site

Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and ... Reporting to the Operations Manager , this individual serves as a key point of contact for cross ...

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Manager Fan Experience information

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.

How does a Manager Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

What cities in Oregon are hiring for Manager Fan Experience jobs?

Cities in Oregon with the most Manager Fan Experience job openings:

Manager Fan Experience jobs near you

General Store Manager

Dairy Queen

King City, OR • On-site

Full-time

Re-posted 12 days ago

Dairy Queen rating

5.3

Company rating: 5.3 out of 10

Based on 1,928 frontline employees who took The Breakroom Quiz

47th of 107 rated fast food restaurants

Job description

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!
Job Functions:
  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Develop the restaurant's business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
  • Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
  • Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
  • Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
  • Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors' store marketing, evaluating program results, identifying and tracking changing consumer demands
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management

Requirements:
  • Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
  • High School diploma or equivalent
  • Strong hospitality and customer service skills
  • Proven track record of effectively managing COGS and labor
  • Strong knowledge and application of safe food handling practices
  • Must be ServSafe® certifiable
  • Excellent track record of coaching and developing employees
  • Work well under pressure packed situations while maintaining a great attitude
  • Comfortable standing for entire shift and able to lift 50 pounds
  • Ability to work in and out of different temperature ranges.
  • Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
  • Exhibit good manners, proper personal hygiene, and promptness
  • Have fun and maintain a positive attitude at all times!

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