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Fan Experience Jobs (NOW HIRING)

Dairy Queen

Fan Experience Squad-dq

Mount Vernon, WA · On-site

$17.13/hr

Fan Experience Squad - We are growing - both as a company and as a team. Our locations are leaders not only in the Dairy Queen system, but in the industry through our pride and commitment to constant ...

The Pennsylvania State University

$14.75 - $19.75/hr

AND POSITION REQUIREMENTS The Penn State Athletics Marketing and Fan Experience Department is seeking highly motivated prospective and currently enrolled students who are interested in gaining ...

RelentlessBeats LLC

Fan Experience Associate

Phoenix, AZ · On-site

$15 - $16.50/hr

Experience with Wrstbnd ticketing platform is a plus * Experience with Tixr Platform and POS is a plus Education & Experience Requirements * Must be at least 21+ years old * Have at least 2 years of ...

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How much do fan experience jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fan experience in the United States is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $20.67 per hour, depending on experience, location, and employer.

What is a fan experience?

A Fan Experience job focuses on enhancing the enjoyment and satisfaction of fans at events, games, or entertainment venues. Responsibilities often include customer service, event coordination, and ensuring a seamless experience for attendees. This role may involve managing fan engagement activities, addressing concerns, and improving overall interactions with the brand or organization. Strong communication, problem-solving skills, and a passion for creating memorable experiences are essential for success in this field.

What are the primary day-to-day responsibilities in a fan experience position?

In a Fan Experience role, your daily tasks often include greeting fans at events, assisting with wayfinding, responding to questions or concerns, and helping to resolve issues promptly to ensure guest satisfaction. You may also coordinate pre-event preparations, manage VIP or group experiences, and work closely with ticketing, security, and concessions teams to deliver seamless service. Additionally, gathering feedback and supporting event improvements are common aspects of the job. The role is fast-paced and collaborative, providing opportunities to make a direct impact on the overall enjoyment of fans at games, concerts, or special events.

What are the key skills and qualifications needed to thrive in a fan experience position, and why are they important?

To thrive in a Fan Experience role, you need strong customer service skills, event management knowledge, and familiarity with hospitality best practices, often supported by relevant work experience or a degree in sports management or a related field. Experience using ticketing platforms, CRM systems, and event management software is typically required. Excellent communication, problem-solving, and adaptability are soft skills that help you excel, especially when engaging with diverse audiences and resolving issues quickly. These skills are key to creating positive, memorable experiences for fans and ensuring the success of live events or sporting activities.

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Fan Experience jobs near you
Infographic showing various Fan Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,288 per year, or $18.9 per hour.

Fan Experience Squad-dq

Dairy Queen

Mount Vernon, WA • On-site

$17.13/hr

Full-time

Medical

Re-posted 9 days ago

Dairy Queen rating

5.3

Company rating: 5.3 out of 10

Based on 1,934 frontline employees who took The Breakroom Quiz

49th of 107 rated fast food restaurants

Job description

Fan Experience Squad – Job Description

We are growing – both as a company and as a team. Our locations are leaders not only in the Dairy Queen system, but in the industry through our pride and commitment to constant evolution.

Fan Experience Squad

As part of the Fan Experience Squad you have the unique opportunity to welcome guests to our restaurant while preparing delicious treats. Candidates must be committed to creating fans by serving guests with hospitality during high volume periods, and insuring a great experience. We consider our Team Members to be more than just employees, they are a highly-valued part of the restaurant. Our squads are composed of people who are friendly, enthusiastic, and they “connect” with our Fans to create positive and memorable experiences. Key responsibilities include taking, fulfilling, and serving food orders and entering register transitions as well as maintain a clean environment. We hire people of all ages and backgrounds who love to serve others and exhibit integrity, excellence and commitment. We will teach you everything else you need to know.

Working directly with an independent Owner/Operator and excellent leadership team, team members gain life experience that goes far beyond just serving great products in a friendly environment. Our leaders invest time and energy into each member of their squad, teaching them important business skills for the future. We measure success by the quality of our relationships with team members and Fans.

Squad Member Responsibilities Include

  • Warmly greeting guests
  • Maintaining a professional demeanor in high-pressure situations
  • Serving our Fans with both speed and friendliness
  • Assisting in keeping the restaurant and bathrooms clean at all times
  • Delivering an elevated dining experience to all Fans
  • Show up on time, maintain a great attitude and stay focused for your entire shift
  • Constantly improve yourself by finding ways to do your work better and/or faster
  • Be responsible to fill your shift if you are unable to work
  • Display good stewardship and a sense of ownership for your work

Benefits Include:

  • Meal Discounts – You will be offered discounted food and beverages during your shift.
  • Flexible schedules – We understand you probably have commitments to your family, friends, school or sports teams, and will try to arrange your work schedule around them.
  • Competitive Pay – Not just a pay check, you will work in a nurturing environment where you will learn valuable business and people skills. As well as performance based pay increases.
  • Opportunity for advancement – 100% of our management team is promoted from within. Meaning they started where you did and are committed to personal growth and advancement in the company.
  • Medical insurance
  • Paid sick leave

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

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About Dairy Queen

Sourced by ZipRecruiter

Dairy Queen, located in Edina, Minnesota, is a popular chain within the fast-food industry that has served customers worldwide since its opening in 1940. Initially famous for its iconic soft-serve ice cream, the brand has significantly expanded its services and offerings over the years. It now provides an extensive menu of food items including burgers, hot dogs, chicken strips, and various kinds of desserts. The core values of the Dairy Queen are rooted in combining delightful flavors with an enjoyable atmosphere guaranteeing customer satisfaction. The brand's mission is to create positive memories for all who touch DQ, as stated in the tagline "Fan Food, not Fast Food". Notable achievements include its impressive global presence with over 6,800 stores in 27 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Bloomington, MN, US

Year founded

1940

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