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Exempt Five9 Platform Administrator Jobs (NOW HIRING)

Aledade PBC

Telephony Integration Administrator

The Telephony Solutions Administrator is responsible for driving the design, implementation, and ... Experience administering Five9 or another enterprise CCaaS platform, including ability to think ...

Aledade PBC

Telephony Integration Administrator

The Telephony Solutions Administrator is responsible for driving the design, implementation, and ... Experience administering Five9 or another enterprise CCaaS platform, including ability to think ...

Current Home

SalesForce Administrator

Temecula, CA · Remote

Salesforce Administrator Team: Technology Reports to: Director of Technology Location: Remote (US ... platforms (e.g., Five9, SalesRabbit, Aurora Solar) • Familiarity with Git and CLI-based ...

Liveops

Sr. Systems Engineer - Five9

$107K - $146K/yr

Senior Systems Engineer (Platform Engineering & Integration) Summary - Why You'll Love This Role ... Administrator Console) in a high-volume, blended (inbound & outbound) contact center. * Proven ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

Dabella

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

Five9

Director, IT Infrastructure

Irving, TX · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Identity & Access Management • Own the enterprise IAM strategy and platform: single sign-on ...

Five9

Director, IT Infrastructure

Irving, TX

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Own the enterprise IAM strategy and platform: single sign-on, multi-factor authentication ...

Five9

Director, IT Infrastructure

Irving, TX · On-site

... Five9's internal IT - spanning networking, identity and access management, IT services, cloud ... Identity & Access Management Own the enterprise IAM strategy and platform: single sign-on, multi ...

Five9, Inc

Director, IT Infrastructure

Irving, TX · On-site

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Microsoft 365 Own the Microsoft 365 platform end-to-end: Exchange Online, Teams, SharePoint ...

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All JobsTechnology JobsSoftware JobsSystems Software Engineer JobsExempt Five9 Platform Administrator Jobs

Exempt Five9 Platform Administrator information

See salary details

$41K

$88.9K

$137.5K

How much do exempt five9 platform administrator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for exempt five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Exempt Five9 Platform Administrator vs Call Center Support Specialist?

AspectExempt Five9 Platform AdministratorCall Center Support Specialist
CredentialsExperience with Five9 platform, relevant certificationsCustomer service skills, basic technical knowledge
Work EnvironmentIT/telephony systems management, technical supportCustomer service, call center operations
Industry UsageTelecommunications, contact centersCustomer support, call centers
Search/Comparison IntentTechnical administration of Five9 platformCustomer support roles in call centers

The Exempt Five9 Platform Administrator primarily manages and maintains the Five9 contact center platform, requiring technical skills and platform-specific certifications. In contrast, a Call Center Support Specialist focuses on assisting customers and supporting call center operations without deep technical platform management. While both roles are essential in contact center environments, they differ significantly in responsibilities and required expertise.

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Exempt Five9 Platform Administrator jobs near you
Infographic showing various Exempt Five9 Platform Administrator job openings in the United States as of August 2026, with employment types broken down into 51% Full Time, 46% Part Time, and 3% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Information Technology_USA - USA_Senior Engineer

SysMind Tech

Grand Rapids, MI • On-site

$99K - $136K/yr

Contractor

Re-posted 16 days ago

Job description

2 Candidate Submittal Slots, New High Level Policy
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
Bill Rate market rate - market rate
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Rob Finton
Location: Ada, MI
Duration: 6 months
GBaMS ReqID: 10611215
Competencies: 10+ years experience required
IT IS_CNS_Voice Network_Cisco
Job Description for Five9
Key Responsibilities
1. Five9 Platform Expertise
• Perform end-to-end administration of the Five9 environment, including users, agents, skillsets, queues, campaigns, and system variables.
• Manage system configurations, routing profiles, and operational controls to ensure optimal platform performance.
2. Call Flow & IVR Development
• Design, build, and maintain IVR call flows using Five9 Studio.
• Develop and optimize IVR scripting to support business requirements, self-service enhancements, and improved call routing accuracy.
3. API & Integration Work
• Work with Five9 REST APIs for system integrations, automation, and custom workflows.
• Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint.
• Support integration with 2Ring dashboards/wallboards and other related reporting/analytics platforms.
4. Reporting & Analytics
• Create, configure, and manage operational and performance reports, dashboards, and analytics.
• Monitor KPI trends and provide insights to stakeholders to drive operational improvements.
5. Operational Support & Optimization
• Troubleshoot Five9-related issues across IVR, call routing, agent desktop, and integrations.
• Partner with cross-functional teams to gather requirements, implement enhancements, and ensure best-practice usage of the platform.
• Conduct system audits, recommend improvements, and support release and change management activities.
Required Skills & Qualifications
• Proven hands-on experience as a Five9 SME, administrator, or engineer.
• Strong understanding of call center technologies, ACD, IVR, routing logic, and telephony fundamentals.
• Experience with REST APIs, scripting, and system integrations.
• Knowledge of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring systems.
• Strong analytical skills with experience in report building and call center metrics.
• Ability to diagnose and resolve complex platform issues in a high-volume contact center environment.
• Excellent communication skills and ability to collaborate across technical and business teams.

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