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Entry Level Support Jobs (NOW HIRING)

My Life LLC

Direct Support (DSP)

Omaha, NE · On-site

The DSP 1 (Direct Support Professional Level 1) provides entry-level support to individuals with developmental disabilities in My Life LLC's day services program. This role assists participants in ...

Amatriot Group, LLC

Support Products Analyst

Monrovia, CA · Hybrid

$50K - $70K/yr

Target Salary: $50,000 - $70,000 Work Schedule: Full Time (Hybrid - Onsite 1 day per week) About the Role The Amatriot Group is hiring an entry-level Support Products Analyst to join a fast-paced ...

Primrose School of Devon

Support Teacher

Devon, PA · On-site

$18 - $25/hr

High-quality facilities focused on health and safety Role : Entry-level Support Teacher at Primrose School of Devon Calling All Passionate Individuals: Become an Early Childhood Support Teacher! Are ...

My Life LLC

Direct Support (DSP)

Omaha, NE · On-site

The DSP 1 (Direct Support Professional Level 1) provides entry-level support to individuals with developmental disabilities in My Life LLC's day services program. This role assists participants in ...

The Amatriot Group

Support Products Analyst

Monrovia, CA · Hybrid

$50K - $70K/yr

Target Salary: $50,000 - $70,000 Work Schedule: Full Time (Hybrid - Onsite 1 day per week) About the Role The Amatriot Group is hiring an entry-level Support Products Analyst to join a fast-paced ...

Primrose School

Support Teacher

East Brunswick, NJ · On-site

$16 - $18/hr

Training & development Role : Entry-level Support Teacher at Primrose School of East Brunswick - 138 Summerhill Road East Brunswick, NJ 08816 Calling All Passionate Individuals: Become an Early ...

Primrose School of Lakeshore

Support Teacher

Houston, TX

$12 - $15.50/hr

Vision insurance Role : Entry-level Support Teacher at Primrose School of Lakeshore - 16460 W. Lake Houston Pkwy Houston, TX 77044 Calling All Passionate Individuals: Become an Early Childhood ...

RF-SMART

Customer Support l

Jacksonville, FL · On-site

$15.75 - $20.25/hr

Enter cases for complex issues to functional/technical support analysts. Entry-level support role. Completes routine tasks as directed and under close to moderate supervision. This is not an IT ...

Primrose School

Support Teacher

Houston, TX · On-site

$12 - $15.50/hr

Vision insurance Role : Entry-level Support Teacher at Primrose School of Lakeshore - 16460 W. Lake Houston Pkwy Houston, TX 77044 Calling All Passionate Individuals: Become an Early Childhood ...

Custom Information Services

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Level 1 IT Support Engineer

Arlington, TX · On-site

$40K - $60K/yr

We are looking for an entry level candidate with at least 6 months experience working a helpdesk providing end-user support. The successful candidate will work with our enterprise team providing ...

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How much do entry level support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Support professional, and why are they important?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What are entry level support jobs?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

More about Entry Level Support jobs
What cities are hiring for Entry Level Support jobs? Cities with the most Entry Level Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Entry Level Support jobs? States with the most job openings for Entry Level Support jobs include:
Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 50% Full Time, and 47% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Technical Support Representative

Technical Support Representative

Douglas Fast Net

Roseburg, OR • On-site

$21.38 - $26.22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.
DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team.
Why work at DFN?
At DFN, we strive to take care of our employees on and off the job. Just to highlight a few of our amazing benefits -
  • We offer a 200% 401(k) match capping at 9%
  • 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
  • Free 1 Gig high speed fiber internet service if you live within our service territory.
  • PTO package and 10 paid holidays including two days off for your birthday.

POSITION PURPOSE: This position provides front-line technical and customer support for Douglas Fast Net's products and services. This position is responsible for resolving entry-level support issues, monitoring and responding to customer tickets in a timely manner, and escalating complex issues according to established procedures.
OUR CUSTOMER COMMITMENTS:
We expect every DFN team member to embody the following values-
  • Customer First: Every action we take is grounded in meeting customer needs.
  • 100% Local: We live here, work here, and care deeply about the people and communities we serve.
  • Enhancing Lives: We recognize that we are enabling life's most important connections, work, education, health, and family.
  • The Best: We push for excellence in service, reliability, and value, every time.

CORE VALUES:
  • Commitment: You bring energy, loyalty, and perseverance to every interaction.
  • Leadership: You communicate clearly and motivate others by example.
  • Pride: You take pride in delivering service that goes above expectations.
  • Tenacity: You don't stop until the customer is taken care of, completely

ESSENTIAL FUNCTIONS:
  • Provide resolution of entry level support issues spanning all of DFN's products and services.
  • Monitor customer tickets and respond in a timely manner.
  • Document and escalate tickets per DFN support procedures.
  • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.
  • Manage multiple tasks/priorities simultaneously.
  • Assist in day-to-day order entry and processing.
  • Assist Broadband Technicians in turn-up and troubleshooting.
  • Clean and reset returned equipment for redeployment.
  • This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.

QUALIFICATIONS:
  • High school diploma and two years of technical support or equivalent work experience required.
  • Excellent attendance and punctuality required.
  • Customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.
  • Strong interpersonal skills to build rapport with prospective and existing customers.
  • Strong problem solving, diagnostic and technical troubleshooting skills.
  • Ability to master new software and applications specific to the industry and position.
  • Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
  • Self-motivated, ability to work independently and in a team
  • Ability to communicate effectively, both orally and in writing
  • Able to meet physical demands with reasonable accommodations if necessary.
  • DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable.

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