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Entry Level It Support Engineer Jobs (NOW HIRING)

Sonos, Inc.

IT Support Engineer

Boston, MA · On-site

As an IT Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

Cohere

IT Support Engineer

New York, NY · On-site

We're training and deploying frontier models for developers and enterprises who are building AI ... As the primary IT support point of contact for the New York Cohere office, you'll provide first ...

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

TEKsystems

It Support Engineer

Fremont, NE

$33 - $43/hr

Description Seeking a hands-on Tier 2 IT Support Specialist to support pharmacy expansion initiatives. This role will work closely with engineering teams to ensure smooth deployment, operation, and ...

New

IFS

IT Support Engineer

Houston, TX · On-site

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

IFS North America

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

Waystar

Technical IT Support Engineer

Louisville, KY · On-site

The IT Support Engineer serves as the first point of contact for technical support, focusing on troubleshooting and ticket routing to ensure timely resolution of issues. Responsibilities : • Serve ...

Waystar

Technical IT Support Engineer

Louisville, KY · On-site

The IT Support Engineer will serve as the first point of contact for technical support, focusing on triage, troubleshooting, and ticket routing to ensure timely resolutions. Responsibilities : • ...

Medisolv, Inc.

IT Support Engineer

Columbia, MD · On-site

You'll spend your time supporting employees, managing core IT systems, and continuously improving how we onboard, offboard, and manage technology across the company. A strong candidate is someone who:

TKO Group Holdings, Inc.

IT Support Engineer

Dallas, TX · On-site

The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile ...

McDonald Companies

IT Support Technician

Saginaw, MI

$19 - $26.25/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

Intersect

IT Support Engineer

San Francisco, CA · On-site

Maintain clear and organized documentation of support procedures, known issues, and resolutions Manage Software & IT Assets * Install, configure, maintain, and support operating systems and business ...

Technagy

IT Support Engineer (MSP)

Arlington, TX

ROLE OVERVIEW The IT Support Engineer is responsible for providing technical support and service delivery across multiple client environments. Engineers in this role handle a combination of help desk ...

McDonald Companies

IT Support Technician

Saginaw, MI · On-site

$20 - $27.50/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software ...

Photon

IT Support Engineer

Dallas, TX · On-site

Interface with appropriate departments (Compliance - IT) internal to the company. Being the lead in ... Be flexible with schedules and support during weekends/holidays when required. Travel to other ...

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Entry Level It Support Engineer information

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How much do entry level it support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for entry level it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Engineer, and why are they important?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by entry level IT Support Engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

What are Entry Level IT Support Engineers?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

More about Entry Level It Support Engineer jobs
What cities are hiring for Entry Level It Support Engineer jobs? Cities with the most Entry Level It Support Engineer job openings:
What are the most commonly searched types of It Support Engineer jobs? The most popular types of It Support Engineer jobs are:
What states have the most Entry Level It Support Engineer jobs? States with the most job openings for Entry Level It Support Engineer jobs include:
What job categories do people searching Entry Level It Support Engineer jobs look for? The top searched job categories for Entry Level It Support Engineer jobs are:
Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 93% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

Sonos, Inc.

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
This role is located on-site at our Boston office.
This position is office-based, meaning regular in-person collaboration or use of office equipment is essential to maximize effectiveness for this team and/or position. Qualified applicants must live within commuting distance of our Boston office and should expect to be in office 5 days per week.
As an IT Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in enterprise support, a genuine curiosity for troubleshooting issues across Windows, Mac, and Linux devices, and an eagerness to grow their skills in a collaborative environment. You'll resolve problems related to applications and network connectivity while developing experience with enterprise collaboration platforms. This is a fast-paced role that requires excellent communication, a willingness to take ownership of tasks, and a focus on delivering efficient solutions.
What You'll Do
Desktop & Application Support
  • Monitor the desktop support queue in Jira Service Management for incoming tier 1 & 2 level tickets and participate in a shift schedule for responding to and dispositioning tickets, including a daily on-call rotation during normal working hours and a rotating weekend support schedule.
  • Resolve common hardware issues pertaining to laptops, printers, peripherals, and mobile devices. Image laptops for deployment and decommission deprecated equipment. Manually install requested software.
  • Basic admin level support within our main collaboration toolset - Jira, Confluence, Google Workspace, Slack & Zoom - as well as configuration work within Okta and Active Directory.
  • Use internal and external tools to deploy supported software.
  • Troubleshoot and respond to incidents and provide repair services to maintain operations.
  • Prioritize and address major incidents, outages, and requests.
  • Perform routine installations and smaller projects as needed.
  • Daily in-office support.

Technical Solution Design
  • Contribute ideas for infrastructure-related improvements at local and remote sites under the guidance of senior engineers.
  • Participate in the creation of self-service materials for use by the rest of the company, such as KB articles and self-help videos.
  • Assist with creating and auditing documentation to help ensure it remains up to date.

People Support
  • Perform new hire desk setups and moves.
  • Perform onboard/offboard activities and licensing for user accounts, including legal holds.
  • Handle account management and access to systems as well as account maintenance and cleanup according to established processes.

Facilities and Inventory Support
  • Work with local vendors to schedule RMAs, repairs, and replacements.
  • Ensure all delivered inventory matches POs, maintain received goods listing, and keep sufficient IT and AV inventory levels.
  • Perform regular IDF/MDF maintenance.

AV Support
  • Actively maintain conference room equipment, execute preventative maintenance, and troubleshoot AV/VC infrastructure and equipment issues.
  • Support the AV team with regular hardware and software upgrades.
  • Maintain and support Open Area Players deployed throughout the office spaces.

What You'll Need
Basic Qualifications
  • Proven working experience in enterprise technical support, IT support, or as a technical engineer.
  • Experience with Windows, Mac OS, Linux, iOS, and Android.
  • Basic understanding of TCP/IP and WiFi technologies.
  • Experience with Okta, Atlassian, Slack, Google Workspace, and Microsoft.
  • Strong problem-solving skills.
  • Ability to troubleshoot PC hardware issues and applications.
  • Willingness to take ownership of tasks and see them through to completion, with support from the team when needed.
  • Excellent communication skills, both written and verbal.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Highly self-motivated and detail oriented.
  • Exceptional customer service orientation for both internal and external customers.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to work non-standard hours, holidays, and weekends, and participate in on-call rotation.
  • 10% travel required.
  • Qualified applicants must be able to work from an office location.

Preferred Qualifications
  • Two or four-year degree in a technical discipline from an accredited college or university; experience can be substituted for a degree.
  • Familiarity with Intune and/or JAMF is a plus.
  • Industry standard certifications (CompTIA, AWS, Microsoft, Apple, etc.).

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested.
Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work in the United States, both now and in the future.
Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
The base pay range for this role based off geographic location is:
$67,000 and $83,400
The specific pay offered will depend on the candidate's geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.
Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.
We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:
  • Medical, Dental, and Vision Insurance
  • A 401(k) plan with company matching and immediate vesting
  • An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
  • 80 hours of sick time upon hire, refreshed annually
  • Up to 12 paid holidays per calendar year
  • Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
  • Company-paid Disability, Life, and AD&D Insurance
  • Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
  • Mental health benefits to support your holistic well-being
  • A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.

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