Lead Qualifier (Franchise Development)
Premium Service Brands
Reports To: Franchise Development Coordinator
Location: Charlottesville, VA (In-Office)
About Premium Service Brands
Premium Service Brands is an established platform of leading home service brands with a strong national presence and continued growth across the franchise industry. Our team is focused on identifying driven entrepreneurs, supporting franchise development, and creating long-term success across our brands.
We are seeking a motivated, organized, and professional Entry-Level Lead Qualifier to join our Franchise Development team in Charlottesville, Virginia.
Position Overview
The Lead Qualifier serves as the front line of the franchise development process and plays a key role in supporting the growth of Premium Service Brands.
This individual will be responsible for managing inbound franchise inquiries, conducting initial qualification conversations, evaluating candidate fit, and ensuring qualified prospects are successfully transitioned to the Franchise Development team. The ideal candidate is highly organized, confident on the phone, detail-oriented, and comfortable working in a fast-paced, performance-driven environment.
This position will report directly to the Franchise Development Coordinator and will work fully in-office in Charlottesville, Virginia.
Key Responsibilities
Serving as the first point of contact for prospective franchise candidates
Conducting initial qualification calls with inbound leads
Evaluating candidate motivation, financial readiness, timeline, and overall fit for franchise ownership
Providing high-level information regarding franchise opportunities and the Premium Service Brands platform
Scheduling qualified candidates with the Franchise Development team for next-step conversations
Maintaining accurate and timely updates within CRM systems, including FranConnect or similar platforms
Managing candidate communication and ensuring a professional, consistent experience throughout the qualification process
Monitoring inbound lead activity and maintaining an organized development pipeline
Collaborating closely with the Development team regarding candidate quality, follow-up, and pipeline progression
Supporting additional franchise development initiatives and duties as assigned
Qualifications
1–2 years of experience in sales, lead qualification, customer service, recruiting, or another customer-facing role preferred
Strong verbal communication and interpersonal skills
Comfortable in a phone-first environment with frequent candidate interaction
Ability to quickly assess people, ask thoughtful questions, and build rapport
Highly organized with strong attention to detail
Ability to manage high-volume activity with professionalism and urgency
Experience working within CRM systems such as FranConnect, HubSpot, Salesforce, or similar platforms preferred
Proficiency with Microsoft Office and Google Workspace
Must reside in or near Charlottesville, Virginia and be able to work in-office
Compensation & Growth Opportunity
Base salary range of $40,000–$50,000 annually
$200 commission per unit sold
Opportunity for career growth within Franchise Development and sales
Exposure to a growing national franchise platform with strong inbound lead flow and development opportunities
What This Role Is (and Is Not)
This role is:
A key support position within the franchise development pipeline
A fast-paced, high-visibility role with direct impact on growth
An opportunity to gain exposure to franchise development and sales operations
A strong entry point for long-term career growth within franchise development
This role is not:
A franchise sales closing position
A passive administrative role
A script-reading call center environment
Why Premium Service Brands
Established portfolio of nationally recognized home service brands
Strong inbound lead flow and continued company growth
Collaborative, team-oriented culture
Clear opportunity for professional development and advancement
In-office environment with direct mentorship and support from leadership
Equal Employment Opportunity Statement
Premium Service Brands is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees and applicants.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources