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What are the key skills and qualifications needed to thrive in Enrollment Operations, and why are they important?

To thrive in Enrollment Operations, you need strong organizational skills, attention to detail, and knowledge of enrollment processes, often supported by a degree in business, education, or a related field. Familiarity with student information systems (SIS), CRM platforms, and data management tools is typically required. Excellent communication, problem-solving abilities, and a customer service mindset help you stand out in this role. These skills ensure efficient processing, accurate data management, and a positive experience for students and stakeholders throughout the enrollment process.

What are Enrollment Operations?

Enrollment Operations refers to the administrative processes and systems that support the recruitment, admission, and onboarding of students at educational institutions. This field involves managing application processing, data entry, student records, communications, and compliance with policies and regulations. Professionals in Enrollment Operations work to ensure a smooth and efficient experience for applicants and enrolled students by coordinating between different departments, maintaining accurate records, and implementing technology solutions. Their work is crucial to the overall enrollment management strategy of schools, colleges, and universities.

How does the Enrollment Operations team typically collaborate with admissions and academic departments?

Enrollment Operations professionals work closely with admissions and academic departments to ensure a seamless student onboarding experience. They coordinate with admissions to process applications, verify documentation, and resolve discrepancies, while also communicating with academic departments to align enrollment data and support course registration. This collaboration often involves regular meetings, shared databases, and cross-departmental projects to optimize workflows and improve the overall student experience.
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Enrollment Operations jobs near you
Enrollment Solutions Specialist - Enrollment Management

Enrollment Solutions Specialist - Enrollment Management

Ashland University

Ashland, OH • On-site

Other

Posted 11 days ago

Key responsibilities

  • Support the CRM system (Slate), including reports, application processes, and data management for multiple admission offices.

  • Support the design and implementation of communications and forms in Slate.

  • Help maintain and enhance processes within ancillary systems, in-house technology, and the student information system (Colleague).

Ashland University rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

383rd of 544 rated colleges and universities

Job description

Position Details
Position Information
Position Title
Enrollment Solutions Specialist - Enrollment Management
Job Description
The Enrollment Solutions Specialist, under the guidance of the Enrollment Solutions Manager, will have responsibilities for supporting the CRM system (Slate), including reports, application processes, and data management for multiple admission offices. The Enrollment Solutions Specialist will support the design and implementation of communications and forms in Slate. Finally, the Enrollment Solutions Specialist will help maintain and enhance processes within ancillary systems, in-house technology and the student information system (Colleague).
  • Data analysis, management and validation.
  • Report and query writing.
  • Application processing.
  • Communications and form creation.
  • CRM documentation and training.
  • Other duties as assigned.
Required Qualifications
  • Bachelor's degree required.
  • Experience with project collaboration and teamwork.
  • Ability to effectively communicate technical concepts to end users and other campus stakeholders.
  • Excellent communication and organizational skills.
  • Strong analytical, troubleshooting, and problem-solving ability.
  • Capable of working independently in a fast-paced environment.
  • Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.
Preferred Qualifications
  • A minimum of two (2) years of experience in enrollment operations and/or recruitment preferred.
  • Proficiency with admissions/enrollment technology in higher education environment preferred.
  • Experience with an admissions CRM preferred.
Physical Demands
  • Office Environment.
  • Some lifting.

Anticipated Start Date of New Hire
07/06/2026
Anticipated Number of Hours Working per Week
40
Shift Required?
First
Job Duties
Posting Detail Information
Posting Number
S1102P
Number of Vacancies
1
Desired Start Date
07/06/2026
Job Open Date
06/18/2026
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link for Internal Postings
https://jobs.ashland.edu/postings/8522

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