Insight Global is seeking to hire 1 Lead Remote Enrollment Specialist to support a network of private, tuition-based schools across the country.
This is a full-time, remote role working MondayโFriday with a rotating weekend schedule (3โ6 hours once per month on Saturday or Sunday).
Weโre looking for a Lead Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where youโll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.
This individual will play a key role in supporting, developing, and elevating the performance of fellow Enrollment Specialists by providing coaching, guidance, and ongoing feedback.
You'll act as a resource and mentor for the teamโhelping drive both conversion results and overall team effectiveness.
What You'll Do
- Conduct regular performance reviews (CPRs) and provide structured, actionable feedback to Enrollment Specialists
- Deliver ongoing coaching and mentorship, including call shadowing, side-by-sides, and real-time feedback
- Monitor and analyze team and individual performance metrics (conversion rates, call quality, activity levels, etc.)
- Partner with leadership to identify performance trends, gaps, and opportunities for improvement
- Support development and execution of coaching plans and performance improvement strategies
- Serve as a go-to resource for team members, providing guidance on complex conversations, objection handling, and best practices
- Maintain high standards of call quality, professionalism, and brand representation across the team
- Assist with training and onboarding of new team members
- Help reinforce a positive, collaborative team culture that prioritizes results and the family experience
- Partner cross-functionally with leadership and school teams to share insights and improve enrollment processes