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Ecommerce Associate Jobs (NOW HIRING)

Essential Job Functions • Ecommerce Site User Setup • Assist Customers and Employees with Ecommerce Site • Issue Retainer Trouble Tickets for The Ecommerce Site • Research And Collect Data ...

E-Commerce Associate

Paramus, NJ · On-site

$18 - $20/hr

We are seeking a dynamic and customer-focused individual to join our team as an E-Commerce Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email ...

E-commerce Associate- Honolulu

Honolulu, HI · On-site

$15 - $17.25/hr

Voluntary Pet Insurance As our enthusiastic and hardworking ECOMMERCE ASSOCIATE, you will be responsible for (but not limited to): * Selecting high valued merchandise located at ARC Center to sell on ...

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Ecommerce Associate information

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$10

$19

$33

How much do ecommerce associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for ecommerce associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ecommerce Associate, and why are they important?

To thrive as an Ecommerce Associate, you need a solid understanding of online sales platforms, digital marketing fundamentals, and product listing best practices, typically supported by experience or relevant coursework. Familiarity with ecommerce platforms like Shopify, Magento, or WooCommerce, as well as analytics tools such as Google Analytics, is highly valuable. Strong attention to detail, problem-solving abilities, and effective communication set standout candidates apart in this role. These skills are crucial for optimizing product visibility, driving sales, and ensuring a seamless online shopping experience for customers.

What are Ecommerce Associates?

Ecommerce Associates are professionals responsible for supporting the operations of an online retail business. Their duties typically include managing product listings, processing orders, handling customer inquiries, and assisting with inventory and promotions. They work closely with other teams such as marketing, logistics, and customer service to ensure a smooth online shopping experience. Ecommerce Associates often use various digital tools and platforms to monitor sales performance and help improve the efficiency of the online store.

Does e-commerce pay well?

Ecommerce associates typically earn hourly wages that vary by experience, location, and company, with median pay around minimum wage to $15 per hour in many regions. Experienced or specialized roles, such as those involving inventory management or customer service, can pay higher. Overall, pay is generally moderate and often supplemented with bonuses or commissions in some companies.

What is the difference between Ecommerce Associate vs Customer Service Representative?

AspectEcommerce AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline retail settings, warehouses, officesCall centers, retail stores, online support
Industry UsagePrimarily in e-commerce and retail companiesAcross various industries including retail, telecom, and services
Common Search IntentUnderstanding e-commerce roles, job requirementsCustomer support, problem-solving skills

The Ecommerce Associate and Customer Service Representative roles often overlap in customer interaction and basic technical skills. However, Ecommerce Associates focus more on managing online sales, product listings, and order processing within e-commerce platforms. Customer Service Representatives handle customer inquiries, complaints, and support across various channels. Both roles require strong communication skills, but Ecommerce Associates typically need familiarity with e-commerce tools and platforms, making their roles more specialized within online retail environments.

What are some common challenges Ecommerce Associates face when managing online product listings?

Ecommerce Associates frequently encounter challenges such as maintaining accurate and up-to-date product information, optimizing listings for search visibility, and ensuring consistency across multiple sales channels. They may also need to address inventory discrepancies, manage product images and descriptions, and quickly update listings in response to changes in stock or promotions. Effective communication with cross-functional teams like marketing and inventory management is key to overcoming these challenges and providing a seamless customer experience.

What does an e-commerce associate do?

An e-commerce associate manages online product listings, processes orders, handles customer inquiries, and ensures the smooth operation of an online store. They often use e-commerce platforms like Shopify or Amazon Seller Central and may assist with inventory management and order fulfillment.

Will AI replace e-commerce?

Ecommerce associates support online sales by managing product listings, customer service, and order processing. While AI tools can automate tasks like chat support and inventory management, human oversight remains essential for complex customer interactions and decision-making. AI is expected to augment rather than fully replace ecommerce roles.

What does an ecommerce employee do?

An ecommerce associate manages online product listings, processes orders, handles customer inquiries, and ensures the smooth operation of online sales platforms. They often use tools like inventory management systems and may analyze sales data to improve performance. Strong communication skills and familiarity with e-commerce platforms are important for this role.
More about Ecommerce Associate jobs
What cities are hiring for Ecommerce Associate jobs? Cities with the most Ecommerce Associate job openings:
What are the most commonly searched types of Ecommerce jobs? The most popular types of Ecommerce jobs are:
What states have the most Ecommerce Associate jobs? States with the most job openings for Ecommerce Associate jobs include:
Infographic showing various Ecommerce Associate job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $41,327 per year, or $19.9 per hour.
Ecommerce Associate - Part Time

$16.83/hr

Part-time

Posted 12 days ago


Job description

Position:  Ecommerce Associate
Department:  Donated Goods Retail
Reports to:  Ecommerce Production Manager
Status:  Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
Performs all functions associated with Goodwill Keystone Area’s participation in Shopgoodwill.com auction site from receipt of product, through posting on the net, to receipt and reconciliation of funds.

Duties and Responsibilities

  • Assists Ecommerce Manager in monitoring product flow and production numbers placed on site. Ecommerce associates are expected to post in accordance with goals and productivity standards.
  •  Assists with functions associated with receiving items to include, but not limited to:
    • Maintains area for receipt of items; evaluates each item to maintain highest quality standards; posts items from description logs; assists in developing description for each item; photographs items on a continual basis; stores and inventories each item.
  • Assists, when needed, to perform basic data entry; entering descriptions of items into database; download photographs.
  • Assists in monitoring website for required daily data to include, but not be limited to:  
    • Handles and replies all customer e-mails in a timely fashion; represents Goodwill Keystone Area in a positive manner by handling customer inquiries impartially and fairly.
  • Performs shipping duties to include, but not be limited to:  
    • Pulls orders; package items according to shipping guidelines; follows through on shipment tracking as needed; track all expenses associated with shipping and handling.
  • Attends meetings and training programs as required.
  • Cleans and maintain area daily. 
  • Promote and represent Goodwill Keystone Area and its mission in a positive manner at all times through exceptional internal and external customer service.
  • Contributes to the organization by supporting additional tasks and projects as needed.
  • Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to. 
  • Communicates progress, problems, and concerns to the Ecommerce Production Manager.

Education and Experience

  • High School Diploma or GED equivalent.

Skills/Abilities/Qualifications

  • Knowledge of computer, antiques, and collectables helpful.  

Physical Requirements

  • Must be able to bend, stoop, and crouch.  
  • Must be able to lift up to 50 pounds.
  • Ability to push and pull palletized containers with a manual pallet jack requiring a force of 40 pounds a distance of 50 feet for 25% of the shift.
  • Ability to lift 35 pounds from ground level to waist level occasionally for more than 75% of the shift.
  • Ability to repeatedly bend forward or to the side 60 degrees from a seated position to remove or place items into various containers once every 30 seconds for more than 75% of the shift.
  • Ability to sit at a desk for prolonged periods of time for more than 75% of the shift.
  • Ability to perform repetitive hand and wrist motions every few seconds associated with keyboard and mouse use more than 75% of the shift.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.