Responsible for a team of vendor management techs who track and resolve defects to online customer orders and invoices to ensure customer fulfillment expectations.
Additional Qualifications/Requirements
- Work - Onsite (HQ - Dallas, Texas/Exchange Location)
- Remote/Telework not authorized per Presidential Memorandum "Return to In Person Work"
- Candidates eligible for the Military Spouse Exemption may be considered for remote work
Technical (Preferred/Required Skills/Systems):
- MICROSOFT OFFICE PRODUCTS - Preferred
Job Qualifications
Four years of experience in customer service, customer relations, merchandising or retail operations is required. Experience with e-commerce order management system, e-commerce vendor management system, item management system and/or supervisory experience is preferred.
Or
Bachelor's degree and two years of experience in customer service, customer relations, merchandising or retail operations is required. Experience with e-commerce order management system, e-commerce vendor management system, item management system and/or supervisory experience is preferred.
Degree (one of):
BACHELORS DEGREE - Preferred
Major/Minor (one of):
BUSINESS ADMINISTRATION - Required
Major Duties
Monitors pending shipments from assigned vendors and works with vendors to resolve defects, such as mismatched UPCs or partial shipments to ensure customer fulfillment expectations are met.
Monitors pending invoices and works with vendors and buyers to resolve defects such as pricing errors to ensure accuracy and prompt customer payment.
Monitors work and reviews performance of assigned associates; tracks quality assurance to meet operational goals; develops and provides training on operational policies and procedures for assigned associates and others.
Collaborates with buyers, online order management system personnel, and EComm production to onboard new vendors; assists with vendor EDI conversion and testing updates to online order system; monitors to assure that vendors make timely inventory updates.
Responds to call center referrals and vendor communications regarding product cancellations, system errors and shipment issues; works to resolve outstanding issues.
Performs other duties as assigned.