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Dispute Resolution Manager Jobs (NOW HIRING)

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Dispute Resolution Specialist

Chubbuck, ID · On-site

Performs various duties regarding dispute processing, resolution, and maintaining department ... Good interpersonal and client-handling skills with the ability to manage expectations and explain ...

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$34K

$70.3K

$114.5K

How much do dispute resolution manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for dispute resolution manager in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Manager, and why are they important?

To thrive as a Dispute Resolution Manager, you need expertise in conflict management, negotiation, and legal or regulatory compliance, often supported by a relevant degree and experience in law, business, or human resources. Familiarity with case management software, mediation platforms, and certifications such as ADR (Alternative Dispute Resolution) or mediation accreditation is valuable. Strong communication, impartiality, and analytical thinking are crucial soft skills for this role. These skills ensure fair, efficient, and legally compliant resolution of disputes, minimizing organizational risk and maintaining positive stakeholder relationships.

What does a Dispute Resolution Manager do?

A Dispute Resolution Manager is responsible for overseeing and managing the process of resolving conflicts, complaints, or disputes within an organization or between parties. They develop and implement strategies for negotiation, mediation, and arbitration to reach fair and effective outcomes. Their role often involves facilitating communication, ensuring compliance with legal and organizational policies, and working to prevent future disputes. Dispute Resolution Managers may work in various industries, including finance, legal, and human resources.

What is the difference between Dispute Resolution Manager vs Contract Manager?

AspectDispute Resolution ManagerContract Manager
Primary FocusManaging and resolving disputes between partiesNegotiating, drafting, and managing contracts
Required CredentialsLegal or conflict resolution certifications often preferredLegal, business, or contract management certifications
Work EnvironmentLegal teams, corporate offices, or consulting firmsLegal departments, procurement, or project teams
Industry UsageLegal, construction, corporate, and government sectorsConstruction, manufacturing, IT, and corporate sectors

While both roles involve legal and contractual knowledge, a Dispute Resolution Manager specializes in resolving conflicts, whereas a Contract Manager focuses on creating and overseeing contracts. Understanding these differences helps organizations assign the right expertise for dispute handling versus contract administration.

What are some common challenges faced by a Dispute Resolution Manager, and how can they be effectively addressed?

Dispute Resolution Managers often encounter challenges such as managing high-stress situations, balancing neutrality while advocating for fair outcomes, and handling complex cases involving multiple parties. Effective strategies to address these challenges include maintaining clear and transparent communication, developing strong negotiation and mediation skills, and staying current with relevant legal and regulatory frameworks. Additionally, fostering collaborative relationships with legal teams, clients, and stakeholders helps ensure disputes are resolved efficiently and constructively.
What cities are hiring for Dispute Resolution Manager jobs? Cities with the most Dispute Resolution Manager job openings:
What are the most commonly searched types of Dispute Resolution jobs? The most popular types of Dispute Resolution jobs are:
What states have the most Dispute Resolution Manager jobs? States with the most job openings for Dispute Resolution Manager jobs include:
Dispute Resolution Manager jobs near you
Infographic showing various Dispute Resolution Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.
Dispute Resolution Specialist Sr.

Dispute Resolution Specialist Sr.

OneMain Financial

Evansville, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

OneMain Financial rating

7.6

Company rating: 7.6 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

109th of 148 rated financial services

Job description

The Credit Bureau Disputes Department's primary responsibility is to research and respond to credit reporting disputes. Key responsibilities for the Senior Dispute Resolution Specialist include researching, resolving and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal, regulatory, etc.), taking inbound customer phone calls regarding credit reporting disputes, and entering information into the Credit Bureau Dispute database. The Senior Dispute Resolution Specialist can perform all tasks and responsibilities efficiently and consistently.

In the Role

  • Answer/Resolve Credit Bureau disputes proficiently by following department policies and procedure Exceed department productivity standards, while maintaining a high level of quality
  • Enter data into dispute database
  • Provide high quality customer service when handling inbound phone calls from internal and external customers and from centralized departments and branch network.
  • Performs all other duties as assigned by Management
  • Provide peer coaching on best practices, where appropriate
  • Actively participates in team meetings
  • Maintains appropriate position documentation

Requirements

  • High School diploma / GED or higher
  • 2 year or more customer service or related business experience
  • Ability to manage multiple responsibilities, while adhering to the department's productivity and quality standards
  • Strong problem-solving skills and the ability to work productively in a team environment
  • Ability to understand and interpret customer disputes, questions and requests
  • Maintain a professional demeanor
  • Basic computer processing knowledge
  • Location: Evansville, IN - Hybrid

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Paid time off (15 days' vacation per year, prorated based on start date)

Paid sick leave as determined by state or local ordinance (prorated based on start date)

11 Paid holidays (4 floating holidays, prorated based on start date)

Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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