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Dispute Resolution Manager Jobs in Phoenix, AZ (NOW HIRING)

Sorrell Law Group PLC

Associate Attorney

Scottsdale, AZ · On-site

$80K - $175K/yr

Represent clients in IRS dispute resolution, including audits, appeals, collections, and related ... Ability to organize and manage multiple estate planning and probate matters simultaneously.

Urgent

Sorrell Law Group PLC

Associate Attorney

Scottsdale, AZ · On-site

$80K - $175K/yr

Represent clients in IRS dispute resolution, including audits, appeals, collections, and related ... Ability to organize and manage multiple estate planning and probate matters simultaneously.

Urgent

Pulice

Senior Project Manager

Chandler, AZ · On-site

$150K - $195K/yr

As a Project Manager, you will be at the forefront of driving success, managing a single project ... Participates in the dispute resolution process with support from internal legal counsel. * Provides ...

Pulice

Senior Project Manager

Chandler, AZ · On-site

$150K - $195K/yr

As a Project Manager, you will be at the forefront of driving success, managing a single project ... Participates in the dispute resolution process with support from internal legal counsel. * Provides ...

Pulice

Senior Project Manager

Chandler, AZ

$195K/yr

As a Project Manager, you will be at the forefront of driving success, managing a single project ... Participates in the dispute resolution process with support from internal legal counsel. * Provides ...

U.S. Bank

Credit Dispute Specialist - Fidelity

Tempe, AZ · On-site

$20 - $24.38/hr

... resolution of customer issues. The ideal candidate can effectively manage multiple priorities, stay organized in a fast-paced environment, provide strong customer service, and adapt quickly to ...

TEEMA

Associate Attorney

Phoenix, AZ · Remote

$125K - $170K/yr

Manage and maintain matter pipelines with status updates and milestones. * Conduct legal research ... Support senior attorneys in litigation and dispute resolution activities. * Develop client-ready ...

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Dispute Resolution Manager information

See Phoenix, AZ salary details

$33.8K

$69.8K

$113.7K

How much do dispute resolution manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for dispute resolution manager in Phoenix, AZ is $69,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $85,900.00 per year, depending on experience, location, and employer.

What does a dispute resolution manager do?

A Dispute Resolution Manager is responsible for overseeing and managing the process of resolving conflicts, complaints, or disputes within an organization or between parties. They develop and implement strategies for negotiation, mediation, and arbitration to reach fair and effective outcomes. Their role often involves facilitating communication, ensuring compliance with legal and organizational policies, and working to prevent future disputes. Dispute Resolution Managers may work in various industries, including finance, legal, and human resources.

What are some common challenges faced by a dispute resolution manager, and how can they be effectively addressed?

Dispute Resolution Managers often encounter challenges such as managing high-stress situations, balancing neutrality while advocating for fair outcomes, and handling complex cases involving multiple parties. Effective strategies to address these challenges include maintaining clear and transparent communication, developing strong negotiation and mediation skills, and staying current with relevant legal and regulatory frameworks. Additionally, fostering collaborative relationships with legal teams, clients, and stakeholders helps ensure disputes are resolved efficiently and constructively.

What are the key skills and qualifications needed to thrive as a dispute resolution manager, and why are they important?

To thrive as a Dispute Resolution Manager, you need expertise in conflict management, negotiation, and legal or regulatory compliance, often supported by a relevant degree and experience in law, business, or human resources. Familiarity with case management software, mediation platforms, and certifications such as ADR (Alternative Dispute Resolution) or mediation accreditation is valuable. Strong communication, impartiality, and analytical thinking are crucial soft skills for this role. These skills ensure fair, efficient, and legally compliant resolution of disputes, minimizing organizational risk and maintaining positive stakeholder relationships.

What is the difference between Dispute Resolution Manager vs Contract Manager?

AspectDispute Resolution ManagerContract Manager
Primary FocusManaging and resolving disputes between partiesNegotiating, drafting, and managing contracts
Required CredentialsLegal or conflict resolution certifications often preferredLegal, business, or contract management certifications
Work EnvironmentLegal teams, corporate offices, or consulting firmsLegal departments, procurement, or project teams
Industry UsageLegal, construction, corporate, and government sectorsConstruction, manufacturing, IT, and corporate sectors

While both roles involve legal and contractual knowledge, a Dispute Resolution Manager specializes in resolving conflicts, whereas a Contract Manager focuses on creating and overseeing contracts. Understanding these differences helps organizations assign the right expertise for dispute handling versus contract administration.

What are the most commonly searched types of Dispute Resolution jobs in Phoenix, AZ?

The most popular types of Dispute Resolution jobs in Phoenix, AZ are:

Dispute Resolution Manager jobs near you
Infographic showing various Dispute Resolution Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $69,846 per year, or $33.6 per hour.

Dispute Resolution Specialist I, II, III, Senior

Global Credit Union

Glendale, AZ • On-site

$53K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview

Reports to: Dispute Resolution Officer

Functions Supervised: None

Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.

Duties and Responsibilities:

  • Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  • Develop a working knowledge of card and ACH dispute processes and systems.
  • Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures.
  • Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
  • Evaluate cases for and provide provisional credit within established limits, as applicable.
  • Research and provide evidence to members to validate unrecognized transactions.
  • Conduct merchant conference calls to resolve product and service problems.
  • Effectively communicate with members to validate information, research cases, and obtain documentation.
  • Respond to inbound and place outbound calls for case creation and member follow-up.
  • Report disputed transactions for possible fraudulent activity and/or trends.
  • Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review.
  • Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely.
  • Assist with completing daily reports and MRMS requests.
  • Perform other duties as assigned.
    • Qualifications

    Education: High school graduate or equivalent.

    Creditable Experience in Lieu of Education: Not Applicable

    Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.

    Tenure: Dispute Resolution Specialist II (Category 13) requires one year tenure in the Dispute Resolution Specialist I (Category 14) position with performance that meets or exceeds expectations. Dispute Resolution Specialist III (Category 12) requires one year tenure in the Dispute Resolution Specialist II (Category 13) position with performance that meets or exceeds expectations. Senior Dispute Resolution Specialist (Category 11) requires one year tenure in the Dispute Resolution Specialist III (Category 12) position with performance that meet or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.

    Compensation

    Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

    Salary Pay Range: 11

    $57,484 - $90,230 annually

    Salary Pay Range: 12

    $53,226 - $81,405 annually

    Salary Pay Range: 13

    $49,284 - $73,391 annually

    Salary Pay Range: 14

    $45,633 - $66,624 annuallyBenefits
    • Short-term and long-term incentives
    • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
    • 401(k) plan with a 5% match
    • Employee Assistance Program (EAP)
    • Life and disability coverage
    • Voluntary cash benefits for accident, hospitalization and critical illness
    • Tuition Reimbursement
    • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
    • Click here to view Global's comprehensive Benefits Programs

    Equal Opportunity Employer

    Employment Type: FULL_TIME

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