Dispute Resolution Manager Jobs Near Me

Department: Risk Management
Reports To: Director, Risk Management - Credit & Collections

Transportation Equipment Network is seeking a results-driven Manager, Accounts Receivable to lead Accounts Receivable and Collections operations across our U.S. and Canada portfolio. This leadership role is responsible for overseeing collections, cash application, dispute management, customer account administration, operational reporting, and process governance activities.

The ideal candidate combines strong operational leadership with a continuous improvement mindset and a passion for driving efficiency, automation, and scalable processes. This role partners closely with Finance, Credit & Risk, Billing, Operations, Commercial, and IT teams to optimize receivables performance, strengthen internal controls, improve cash flow, and enhance the customer experience.

• Lead Accounts Receivable and Collections operations across the U.S. and Canada portfolio.
• Oversee collections, cash application, account maintenance, dispute management, and receivables workflows.
• Monitor AR aging, collection performance, workflow efficiency, and key operational KPIs.
• Partner with Credit, Billing, Finance, Operations, Commercial, and IT teams to resolve account issues and improve customer experience.
• Establish and maintain operational controls, reporting standards, processes, and performance metrics.
• Drive continuous improvement initiatives focused on cash flow, collections effectiveness, dispute resolution, and operational efficiency.
• Support automation, system enhancements, and digital transformation initiatives, including NetSuite, Esker, and Salesforce.
• Prepare reporting and performance insights for leadership and recommend process improvements to support scalable growth.

• 5+ years of progressive experience in Accounts Receivable, Collections, Cash Application, Billing Support, Financial Operations, or related leadership roles.
• Strong leadership, organizational, and process management skills.
• Experience managing multiple priorities and operational workflows in a fast-paced environment.
• Analytical mindset with a focus on operational excellence and continuous improvement.
• Excellent communication and cross-functional collaboration skills.
• Advanced Microsoft Excel and reporting experience.
• Experience with ERP systems, workflow automation tools, and process improvement initiatives.

• Bachelor's degree in Accounting, Finance, Business Administration, Operations Management, or a related field.
• Experience leading multi-location or cross-functional teams.
• Knowledge of NetSuite, Salesforce, Esker, or similar business systems.
• Experience supporting automation, systems implementations, or business transformation initiatives.
• Transportation, leasing, logistics, fleet management, or equipment finance industry experience.

• Accounts Receivable Management
• Collections Operations
• Cash Application
• Credit & Collections
• Receivables Management
• Process Improvement
• Operational Excellence
• KPI & Performance Reporting
• Workflow Optimization
• ERP Systems
• Team Leadership
• Change Management
• Cross-Functional Collaboration
• Customer Service & Dispute Resolution

This is an exciting opportunity to play a key role in modernizing and scaling Accounts Receivable operations within a growing organization. You'll have the chance to drive meaningful process improvements, support strategic transformation initiatives, and make a direct impact on cash flow, operational performance, and customer satisfaction.

Equal Employment Opportunity Statement

TEN is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

If you're a collaborative leader with expertise in Accounts Receivable and Collections and a passion for continuous improvement, we'd love to hear from you. Apply today!