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Dispatch Supervisor Jobs in Virginia (NOW HIRING)

ServiceArc LLC

Dispatch Coordinator

Manassas, VA · On-site

$19 - $22/hr

Position Summary The Customer Service Dispatch Coordinator is responsible for coordinating and overseeing onsite service delivery in support of customer service tickets. This role serves as the ...

HUNTLEIGH USA CORPORATION

DISPATCH

Dulles, VA

$18.88/hr

Wheelchair Dispatcher - $18.88/hour Location: Dulles Int'l Airport (IAD) Schedule: Full-Time: 5:30 AM - 2:00 PM, weekends & open availability required Company: Huntleigh USA Are you a detail-oriented ...

HUNTLEIGH USA CORPORATION

DISPATCH

Dulles, VA

$18.88/hr

Wheelchair Dispatcher - $18.88/hour Location: Dulles Int'l Airport (IAD) Schedule: Full-Time: 5:30 AM - 2:00 PM, weekends & open availability required Company: Huntleigh USA Are you a detail-oriented ...

Zūm

Dispatcher / Trip Coordinator

Roanoke, VA · On-site

This role encompasses the complete dispatch lifecycle-from daily route assignments and driver ... Background in a leadership, supervisory, or management capacity within fast-paced operational ...

Zūm

Dispatcher / Trip Coordinator

Roanoke, VA

$30 - $33/hr

This role encompasses the complete dispatch lifecycle--from daily route assignments and driver ... Background in a leadership, supervisory, or management capacity within fast-paced operational ...

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Showing results 21-40

All JobsDispatch Supervisor JobsDispatch Supervisor Jobs in Virginia

Dispatch Supervisor information

See Virginia salary details

$29.7K

$62.3K

$102.6K

How much do dispatch supervisor jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dispatch supervisor in Virginia is $62,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $70,900.00 per year, depending on experience, location, and employer.

What is a dispatch supervisor?

Dispatch Supervisors are professionals responsible for overseeing and coordinating the activities of dispatchers who manage the scheduling and routing of vehicles, personnel, or shipments. They ensure that operations run smoothly, efficiently, and safely while maintaining effective communication between drivers, clients, and management. Dispatch Supervisors also handle any issues that arise during transport or delivery, monitor performance, and enforce company policies and procedures. Their work is essential in industries such as transportation, logistics, emergency services, and delivery operations.

What are the key skills and qualifications needed to thrive as a dispatch supervisor?

To thrive as a Dispatch Supervisor, you need strong organizational skills, experience in logistics or transportation, and often a background in supervisory roles or a related degree. Familiarity with dispatch management software, GPS tracking systems, and knowledge of regulatory compliance are typically required. Excellent communication, problem-solving, and leadership abilities help manage teams effectively and resolve issues as they arise. These skills ensure efficient operations, timely deliveries, and high team performance in a demanding environment.

What are some common challenges faced by dispatch supervisors and how are they typically addressed?

Dispatch Supervisors often face challenges related to managing high volumes of urgent requests, coordinating schedules, and handling unexpected changes such as vehicle breakdowns or staffing shortages. Effective communication, strong organizational skills, and the ability to make quick decisions under pressure are essential for overcoming these obstacles. Many organizations provide supervisors with advanced dispatch software and ongoing training to streamline operations and promote teamwork, ensuring the dispatch process remains efficient and responsive.

What is the difference between Dispatch Supervisor vs Dispatch Coordinator?

AspectDispatch SupervisorDispatch Coordinator
Required CredentialsHigh school diploma; experience in logistics or transportationHigh school diploma; experience in customer service or logistics
Work EnvironmentSupervises dispatch teams, manages operationsCoordinates dispatch activities, communicates with drivers and clients
Employer & Industry UsageLogistics, transportation, delivery servicesTransportation, courier services, freight companies

Dispatch Supervisors oversee dispatch teams and manage overall operations, requiring leadership skills and experience in logistics. Dispatch Coordinators focus on coordinating daily dispatch activities and communication, often with less supervisory responsibility. Both roles are essential in transportation industries but differ mainly in scope and level of responsibility.

How much does a dispatch supervisor earn?

A dispatch supervisor typically earns between $45,000 and $75,000 annually, depending on experience, location, and industry. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong organizational and communication skills.

What are the most commonly searched types of Dispatch Supervisor jobs in Virginia?

The most popular types of Dispatch Supervisor jobs in Virginia are:

What are popular job titles related to Dispatch Supervisor jobs in Virginia?

For Dispatch Supervisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Dispatch Supervisor jobs in Virginia look for?

The top searched job categories for Dispatch Supervisor jobs in Virginia are:

What cities in Virginia are hiring for Dispatch Supervisor jobs?

Cities in Virginia with the most Dispatch Supervisor job openings:

What are popular job titles related to Dispatch Supervisor jobs in VA?

For Dispatch Supervisor jobs in VA, the most frequently searched job titles are:

Dispatch Supervisor jobs near you
Infographic showing various Dispatch Supervisor job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $62,349 per year, or $30 per hour.

Dispatch Coordinator

ServiceArc LLC

Manassas, VA • On-site

$19 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Position Summary

The Customer Service Dispatch Coordinator is responsible for coordinating and overseeing onsite service delivery in support of customer service tickets. This role serves as the central communication point between the Call Center, field technicians, leadership, and customers to ensure timely resolution and compliance with Service Level Agreements (SLAs).

The ideal candidate is highly organized, technically proficient, and committed to delivering a high standard of customer service while maintaining operational efficiency.

Primary Responsibilities

  • Dispatch onsite technicians in response to service tickets generated by the Call Center.
  • Monitor service requests from initiation through completion to ensure SLA compliance.
  • Track technician assignments, service progress, and completion timelines.
  • Maintain accurate documentation of dispatch activity within internal systems.
  • Provide status updates and clear communication to customers regarding service progress.
  • Escalate service delays or performance concerns to the Help Desk Manager.
  • Ensure all interactions reflect professionalism and adherence to company quality standards.

Operational Oversight & Process Improvement

  • Identify recurring service issues or systemic inefficiencies.
  • Provide detailed reporting to leadership regarding trends, escalations, and performance gaps.
  • Collaborate with third-party support providers to ensure seamless service coordination.
  • Recommend improvements to dispatch workflows and service processing procedures.
  • Support continuous improvement within the Service & Support department.

Required Qualifications

  • Must possess United States Citizenship and be able to pass a criminal background check.
  • High school diploma required; coursework or degree emphasis in Information Technology (IT) or Information Systems (IS) preferred.
  • Working knowledge of computer hardware and hands-on PC experience required.
  • CompTIA A+ certification (or ability to obtain within a designated timeframe).
  • Proficiency with x86 computer hardware technologies.
  • Working knowledge of Microsoft Windows and Linux operating systems.
  • Experience using Customer Relationship Management (CRM) systems.
  • Familiarity with Internet technologies and call center platforms.
  • Experience coordinating with third-party service providers preferred.
  • Excellent written and verbal communication skills.

Core Competencies

  • Strong organizational and time-management skills
  • High attention to detail
  • Analytical problem-solving abilities
  • Customer-focused mindset
  • Effective cross-functional communication
  • Accountability and follow-through
  • Commitment to quality standards

Compensation & Benefits

  • Travel mileage expense reimbursement
  • Annual performance review with merit-based percentage increases
  • Medical, Dental, and Life Insurance
  • 401(k) retirement plan

ServiceArc, LLC provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability.

Company Description

ServiceArc is a multifaceted IT services organization located within the Washington DC Metropolitan region. We specialize in contract deployment, maintenance, managed services, and break/fix of customer equipment. The foundation of our business stems from supporting large contract deployments with strict SLAs. This in itself has forced us to maintain a high level of quality and service.

Our core business dealing with Federal Government agencies and their strict SLA requirements has helped propel our business to support various market segments from State/Local Government & Education to Commercial businesses. We are committed to our customers’ goals regardless of industry.