Assistant Dispatch Supervisor Jobs in Virginia (NOW HIRING)

Pay Range

The Paramedic Field Supervisor will provide support to the Operations Manager, field staff and dispatch through fleet management, logistics, staffing/scheduling, ensuring consistent operational readiness and system status management in a high- volume commercial ambulance/Emergency Medical Services (EMS) service. The Supervisor will provide patient care at their current certification level when supervising ambulance and transport personnel, filling in for vacant shifts and staffing/upstaffing an ambulance or transport vehicle for critical patient or operational needs. The Supervisor will perform clinical and clerical quality assurance audits of electronic patient care records and provide constructive feedback to staff if deficiencies are identified. The Supervisor will be a point of contact for operational needs while on shift and during hours where management is not on site. The Supervisor will be a liaison between referrals and the VMT dispatch center and field staff to create a cohesive, highly effective and safe environment for the patient and staff members. This is a safety sensitive position.

Clinical Care

Serves as the attendant in charge on ALS or BLS ambulance transports as appropriate.

Maintains requested level of transport (ALS/BLS/SCT), unless under the direction of referring physician to do otherwise.

Provides clinical care to the acutely ill or injured patient that meets or exceeds standards of care, as defined by national, state, local, or division protocols.

Adheres to clinical documentation standards and protocols 100% of the time.

Responsible for following all policies and procedures related to the security of controlled medications.

Demonstrates leadership and coaching skills when interacting with fellow employees.

Communicates effectively and appropriately with management, physicians, nurses, and fellow employees in interpreting the signs and symptoms of patient conditions, clarifying patient needs, and verifying physician's orders.

Manages the care and transfer of emergent patients so as to assure all avoidable delays in assuming care are minimized, as measured by the average on-scene time as compared to station peers for the preceding 12 months.

Field Supervisor Functions

Provide feedback, coaching, and corrective action to team members regarding safety, service, quality, and patient, customer, or employee satisfaction.

Assist dispatch with coordination and prioritization of transports that require special coordination or needs.

Serve as the first line in responding to inquiries from patients, families, facilities, and physicians.

Assist with development and enforcement of Valley Medical Transport policies.

Assist with the completion of risk reports and investigations of patient or employee safety concerns.

Assist the Station Manager as requested by assuming responsibility for one or more support needs; including scheduling, payroll, fleet maintenance, coordination of new employee selection and orientation, or supplies and biomedical equipment maintenance.

Daily Operations/Preparations/Resource Utilization/Time Management

Completes all required vehicle check-off forms, accurately identifying and correcting any critical deficiencies prior to beginning duties.

Observes for needed maintenance and repairs to vehicles and equipment, reports same in written format to immediate supervisor or other designated individual as requested.

Returns vehicle to state of readiness after each call.

Returns vehicle to complete state of readiness at the conclusion of assigned shift, including washing exterior, restocking any supplies needed to return to par levels, refueling vehicle to full, and cleaning the interior of the ambulance.

Recommends replacement or repair of equipment and supplies to the Station Manager as needed.

Operates all equipment in accordance with manufacturer's direction and as illustrated in the related competency as appropriate.

Completes all needed station duties related to inventory control, cleanliness, and sanitation.

Completes all required clinical and billing documentation prior to departing from shift, with all related material legibly scanned, attached and labeled 100% of the time.

Utilizes expeditious and accurate route planning to assure minimal travel time between points of origin and destination.

Complies with enroute (chute) time standards 100% of the time.

Manages the timely transfer of care at the receiving facility as measured by average drop-off time for all transports, as compared to peers. (Arrive at destination, until available)

Patient/Customer Service

Meet or exceed station goals for patient satisfaction as measured by most recent 2 quarters of satisfaction data.

Meet or exceed station goals for referral satisfaction, as measured by the response to the rating of overall quality of care.

Seeks and acts upon opportunities to provide extraordinary service to our referral customers, patients, and families as evidenced by direct observation, patient/ customer thank-you notes, Starsgrams, or other recognition.

Continuing Education/Ongoing Professional Development

Maintains all required certifications without need for specially scheduled classes or accommodation from Valley Health.

If dual-state or greater certified, maintains this level of certification on an ongoing basis.

Completes continuing education classes on an ongoing basis.

Completes all recertification documentation and presents to the Training Manager 30 days prior to due date for any required signatures.

Successfully completes Annual Mandatory Training by Feb 1 each year.

Attends and actively participates in station employee meetings when not already scheduled to work for VMT.

Employee and Patient Safety

Utilizes approved methods and devices in the lifting, moving, and transfer of patients 100% of the time, to assure no injuries to patients, self, coworkers, families, or other professionals.

Utilizes appropriate personal protective equipment, in compliance with policies and OSHA regulations 100% of the time.

Follows hand washing procedure 100% of the time.

Completes annual respiratory fit test screening as scheduled.

Safe Driving Performance Evaluation Standards

Score of 5:

• No preventable vehicular incidents in previous 12 months.
• No convictions adding points to the MVR in previous 12 months.
• Completion of all mandatory continuing driver education within established deadlines.
• No Corrective Actions on file related to driving policies.

Score of 4:

• No preventable vehicular incidents in previous 12 months.
• No convictions adding points to the MVR in previous 12 months.
• Completion of all mandatory continuing driver education within established deadlines.
• No Corrective Actions on file related to driving policies.
• No more than 1 negative road observation.

Score of 3:

• No preventable vehicular incidents in previous 12 months.
• Conviction(s) with no more than 2 points added to the MVR in the previous 12 months.
• Completion of all mandatory continuing driver education established deadlines.
• No Corrective Actions on file related to driving policies.
• No more than 1 negative road observation.

Score of 2:

• No preventable vehicular incidents in previous 12 months.
• Conviction(s) with no more than 2 points added to the MVR in the previous 12 months.
• Completion of all mandatory continuing driver education established deadlines.
• No Corrective Actions on file related to driving policies.
• More than 1 negative road observation.

Score of 1:

• Any one or more of the following elements:
• One or more preventable vehicular incidents in previous 12 months.
• Conviction(s) of more than 2 points added to the MVR in the previous 12 months.
• Corrective Actions on file related to driving policies within previous 12 months.

Education

High School Diploma or equivalent required.

Associate degree is required.

Experience

(3) years' experience working in emergency or non-emergency medical transport service or combination of both.

(1) year of training or supervising staff preferred.

Certification & Licensure

Valid driver's license required. Required to satisfy and maintain the requirements for a valid driver's license.

DOT Medical Examiner's Certificate required. Required to satisfy the requirements for a DOT equivalent physical examination to obtain and maintain a Medical Examiner's Certificate as well as submit to periodic drug screenings, as defined by applicable federal, state, and VH policies & regulations.

BLS Certification (Basic Life Support) -American Heart 'Healthcare Provider' (HCP) - AHA required. New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Advanced Cardiac Life Support (ACLS) certification required.

Pediatric Advanced Life Support (PALS) certification required.

EMT Paramedic Certification or equivalent for primary state of assignment required prior to end of orientation.

EMT Paramedic Certification or equivalent for secondary state of assignment required within (6) months of hire.

Critical Care Paramedic Certified (CCP-C or FP-C) required within (18) months of hire.

Emergency Vehicle Operators Certificate (EVOC) is required and will be provided during orientation.

Ambulance Service Manager (ASM) certified preferred.

Qualifications

Must be 21 years of age.

Basic level ability navigating in Microsoft Office and ability to accurately gather and enter data into an electronic medical record in a timely manner.

Must have and maintain a driving record that is acceptable to the company's insurance carrier.

Must be able to accurately perform pharmacological calculations.

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.