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Director Workforce Management Jobs (NOW HIRING)

Oscar Health

Program Lead, Workforce Management

Atlanta, GA · Remote

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our ...

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Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

New

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

New

Visium Resources, Inc.

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Workforce Management Analyst

Altamonte Springs, FL · On-site

$28/hr

The Workforce Management Analyst works to improve workforce management effectiveness by scheduling ... Work with Member Solution Center Director and senior management to accurately forecast call volumes ...

LanceSoft, Inc.

$80 - $85/hr

Customer Service Workforce Manager-WFM Strategy Consultant Duration: 4 months Contract Location ... Direct the reporting team to deliver accurate and timely performance reports, providing actionable ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Execute intraday staffing adjustments as directed, including schedule changes, overtime ...

Georgia

Director of Workforce Management

Atlanta, GA · On-site

Director of Workforce Management Job Requisition ID: JR0000000228 Number of Openings: 1 Shift: Day (United States of America) Compensation Details: DEPENDS ON QUALIFICATIONS The Georgia Department of ...

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How much do director workforce management jobs pay per year?

As of Jul 10, 2026, the average yearly pay for director workforce management in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Director Workforce Management?

A Director Workforce Management typically oversees strategic labor forecasting, analyzes staffing data, and ensures optimal scheduling to align with business needs. They collaborate closely with HR, operations, and finance teams to make data-driven decisions, resolve workforce challenges, and ensure compliance with labor regulations. Daily tasks often include leading workforce planning meetings, reporting key metrics to leadership, and implementing initiatives to improve operational efficiency. This role also involves mentoring team members and staying updated on industry best practices to drive continuous improvement.

What does a Director of Workforce Management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the Director Workforce Management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

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Director Workforce Management jobs near you
Program Lead, Workforce Management

Program Lead, Workforce Management

Oscar Health

Atlanta, GA • Remote

$67K - $89K/yr

Other

PTO

Posted yesterday

New

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

236th of 278 rated insurance

Job description

Hi, we're Oscar. We're hiring a Program Lead to join our Workforce Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible to implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization.

You will report into the Associate Director, Workforce Management.

Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $67,813 - $89,004 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
  • Coordinate projects and processes to help ensure key milestones and service levels are met
  • Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes
  • Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
  • Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures.
  • Provide recommendations that ensure financial discipline and quality
  • Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:

  • 1+ years of professional experience in Workforce Management
  • Extensive experience managing NICE IEX or InContact systems
  • 1+ years of experience using data and metrics to drive improvements
  • 1+ years of experience in process improvement and workflow design
  • 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
  • Proficiency in Excel or Sheets

Bonus points:

  • ACA marketplace, provider network, claims, healthcare quality, or provider data experience
  • Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
  • Experience with project coordination or management in a matrixed organization
  • Contact center leadership experience
  • Experience using SQL

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