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Director Workforce Management Jobs (NOW HIRING)

O'Reilly Auto Parts

Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra), ensuring the system is configured to optimize scheduling compliance, and budget adherence. Lead a ...

Five9

OR · On-site

$232K - $243K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product ...

Five9

Product Management Director - Workforce Engagement

$238K - $249K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product ...

CoreCivic

Workforce Management Analyst

Brentwood, TN · On-site

Conducts WFMS training and provides on-going advisory support to direct system users and management ... Provides analysis of facility's workforce management performance. * Prepares and delivers ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Execute intraday staffing adjustments as directed, including schedule changes, overtime ...

CoreCivic

Workforce Management Analyst

Brentwood, TN · On-site

Conducts WFMS training and provides on-going advisory support to direct system users and management ... Provides analysis of facility's workforce management performance. * Prepares and delivers ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Execute intraday staffing adjustments as directed, including schedule changes, overtime ...

Heritage Grocers Group

Workforce Director

Ontario, CA · On-site

$100K - $115K/yr

The Director, Workforce leads organizational workforce strategy, ensuring the right talent is ... managers on labor standards, compliance, and use of WFM tools. SKILLS AND QUALIFICATIONS:

Essilor

Workforce Management Specialist

Dallas, TX

... directors and the IT Help Desk) * Escalate and facilitate resolution of issues across call center operations as required to ensure compliance with Service Level Agreements (SLA) * Ensure consistent ...

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Director Workforce Management information

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How much do director workforce management jobs pay per year?

As of Jun 19, 2026, the average yearly pay for director workforce management in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Director Workforce Management?

A Director Workforce Management typically oversees strategic labor forecasting, analyzes staffing data, and ensures optimal scheduling to align with business needs. They collaborate closely with HR, operations, and finance teams to make data-driven decisions, resolve workforce challenges, and ensure compliance with labor regulations. Daily tasks often include leading workforce planning meetings, reporting key metrics to leadership, and implementing initiatives to improve operational efficiency. This role also involves mentoring team members and staying updated on industry best practices to drive continuous improvement.

What does a director of workforce management do?

A director of workforce management oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze data, forecast staffing needs, and implement strategies to optimize employee productivity, often using workforce management software and analytics tools.

What does a Director of Workforce Management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the 5 R's of workforce planning?

The 5 R's of workforce planning are right people, right skills, right time, right place, and right cost. As a Director of Workforce Management, understanding these principles helps ensure the organization has the appropriate talent to meet operational needs efficiently and effectively.

What is the WFM salary?

The salary for a Director of Workforce Management typically ranges from $80,000 to $150,000 annually, depending on experience, industry, and location. This role often requires strong analytical skills and proficiency with workforce management tools like NICE or Verint.

What are the key skills and qualifications needed to thrive in the Director Workforce Management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

Is WFM a good career?

A career as a Workforce Management (WFM) professional involves optimizing staffing, scheduling, and resource allocation using tools like forecasting software. It offers opportunities in various industries such as call centers, healthcare, and retail, often requiring analytical skills and attention to detail. WFM roles can provide stable employment and advancement potential for those with strong organizational and communication skills.
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Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.
Director, Workforce Management (REMOTE)

Director, Workforce Management (REMOTE)

TurningPoint Healthcare Solutions LLC

Lake Mary, FL • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Director, Workforce Management
Who We Are:
TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. TurningPoint provides an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through its platform and specialized team of clinical experts, TurningPoint works collaboratively with providers to deliver optimal care. TurningPoint offers condition-specific, quality-driven, value-based care management services that optimize care from diagnosis and discovery through recovery. TurningPoint's comprehensive and integrated suite of services enhances the support individuals need, at the time they need it most. Since launching in 2015, TurningPoint has provided support to more than 50 million people nationwide across numerous clinical specialties including musculoskeletal, pain management, cardiology, wound care, ear/nose/throat, and sleep. TurningPoint's model moves beyond denial-based care to holistic condition management that improves outcomes and reduces cost. TurningPoint is an independent organization, not owned or affiliated with a health plan or provider system.
Position Summary:
TurningPoint Healthcare Solutions is seeking a strategic and data-driven Director of Workforce Management (WFM) to lead enterprise-wide workforce planning, forecasting, and scheduling across our call center operations, clinical nursing and physician teams. This leader will be responsible for optimizing staffing models, enhancing operational efficiency, and ensuring an exceptional experience for both internal and external parties.
This role plays a critical part in aligning workforce strategy with organizational growth, service level expectations, and company culture.
Roles and Responsibilities:
  • Workforce Strategy & Planning
    • Develop and execute a comprehensive workforce management strategy across call center, nursing, and physician scheduling functions
    • Partner with executive. financial and operational leaders to align staffing capacity with business demand, growth projections, and service requirements
    • Establish scalable workforce models that support multi-channel operations and evolving care delivery models
    • Develop and implement case assignment tools for nursing and physician staff optimizing licensure, availability and specialty.
    • Lead disaster capacity planning and implementation, including surge staffing models, contingency scheduling, and coordination protocols to ensure operational continuity during public health events, natural disasters, or unexpected volume spikes
  • Forecasting & Capacity Management
    • Lead demand forecasting and capacity planning using historical data, trends, and predictive analytics
    • Design and maintain staffing models to ensure optimal coverage while managing cost efficiency
    • Monitor key drivers of volume (e.g., referral trends, patient demand, program expansion) and adjust forecasts accordingly
  • Scheduling & Real-Time Operations
    • Oversee scheduling processes for contact center staff, nurses, and physicians to ensure appropriate coverage and service levels
    • Implement best-in-class real-time management practices to respond to staffing gaps, volume fluctuations, and operational changes
    • Drive consistency and standardization of scheduling practices across functions
  • Performance Optimization & Analytics
    • Establish and track key performance indicators (e.g., service level, occupancy, adherence, shrinkage, time-to-service)
    • Analyze workforce data to identify trends, risks, and opportunities for efficiency and service improvement
    • Provide executive-level reporting and insights to support decision-making
  • Systems & Process Improvement
    • Lead the selection, implementation, and optimization of workforce management tools and technologies
    • Continuously evaluate and improve WFM processes, workflows, and governance
    • Partner with IT and operations to integrate systems and improve data accuracy and accessibility
  • Cross-Functional Collaboration
    • Collaborate with clinical leadership, operations, HR, and finance to drive workforce alignment and resource planning
    • Support recruiting and onboarding planning by providing data-driven hiring forecasts and ramp assumptions
    • Serve as a trusted advisor to leaders on workforce trends, risks, and mitigation strategies

Qualifications
  • 8-12+ years of progressive experience in workforce management, operations planning, or analytics, preferably in healthcare and/or contact center environments
  • Proven experience supporting multi-functional workforce models, including call center and clinical operations (nursing and/or physician scheduling strongly preferred)
  • Deep expertise in forecasting, capacity planning, and WFM methodologies
  • Strong analytical skills with the ability to translate data into actionable insights
  • Experience with workforce management systems (e.g., NICE, Verint, Aspect, or similar)
  • Demonstrated ability to lead teams and influence cross-functional stakeholders
  • Bachelor's degree required; advanced degree (MBA, MHA, or related field) preferred

TurningPoint Healthcare Solutions is an Equal Opportunity Employer.

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