Director Of Sales Operations Jobs (NOW HIRING)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks.
At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.
Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.

What you will have an opportunity to do:

Director of Sales

The Potomac Hotel
Washington, DC Metropolitan Area
Pyramid Global Hospitality

Position Overview

The Director of Sales (DOS) serves as the strategic second-in-command to the Director of Sales & Marketing (DOSM) and is responsible for leading the hotel's group sales efforts and driving topline revenue through direct sales activities. This role focuses primarily on developing and growing group business across multiple market segments, including corporate, association, government, and SMERF.

Reporting directly to the Director of Sales & Marketing, the DOS is responsible for achieving individual and team sales goals through proactive prospecting, account management, client engagement, and business development initiatives. The position plays a critical role in the execution of the Sales & Marketing strategy, with a strong emphasis on direct revenue generation, market share growth, and account penetration. The ideal candidate is a results-driven sales leader with a proven track record of successfully securing and growing group business within competitive hotel markets. This individual is highly engaged in the sales process, excels at building client relationships, and possesses the leadership skills necessary to motivate and develop a high-performing sales team.

Key Responsibilities

• Serve as the primary leader of the hotel's group sales efforts, driving revenue production across corporate, association, government, and SMERF market segments.
• Act as the key support partner and strategic second-in-command to the Director of Sales & Marketing in the execution of the hotel's Sales & Marketing plan.
• Lead proactive direct sales activities, including prospecting, solicitation, client appointments, site inspections, sales calls, networking events, and industry engagement.
• Achieve individual and team group revenue goals through strategic account management and aggressive new business development.
• Develop and maintain strong relationships with key accounts, meeting planners, third-party intermediaries, corporations, government agencies, and association partners.
• Identify new business opportunities and expand existing accounts to maximize group room nights and overall hotel revenue.
• Collaborate closely with Revenue Management and the DOSM to support group pricing strategies, forecasting, and business mix optimization.
• Provide leadership, coaching, and mentorship to the sales team while fostering a culture of accountability, collaboration, and performance.
• Monitor pace, production, market trends, and competitive activities to identify opportunities and adjust sales strategies as needed.
• Maintain an active presence in the marketplace and represent the hotel at industry events, trade shows, and community functions.
• Prepare and communicate accurate sales forecasts, production reports, and performance updates.
• Support overall Sales & Marketing initiatives and ensure alignment with Pyramid Global Hospitality sales standards and best practices.
• Work closely with hotel operations teams to ensure a seamless transition from sales to service and a positive client experience.

What are we looking for?

• Bachelor's degree preferred in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 5+ years of progressive hotel sales experience, including at least 2 years in a sales leadership role within a full-service hotel environment.
• Marriott brand experience preferred.
• Demonstrated success driving group revenue and securing business within corporate, association, government, and SMERF market segments.
• Strong direct sales background with proven achievement in prospecting, account management, and new business development.
• Experience leading and developing sales professionals while maintaining an active personal sales portfolio.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong understanding of hotel sales processes, forecasting, and revenue management principles.
• Proficiency with hotel CRM systems, CI/TY, sales reporting tools, and related technology platforms.
• Knowledge of the Washington, DC, Northern Virginia, and Mid-Atlantic markets strongly preferred.
• Experience working with government, association, and corporate group business is highly desirable.
• Highly motivated, results-oriented professional with a hands-on leadership style and passion for achieving sales goals.

Why Pyramid Global Hospitality?

The Potomac Hotel offers an exceptional opportunity for a high-performing sales leader to make a significant impact on the property's success through strategic group sales growth and revenue generation. As part of Pyramid Global Hospitality, the hotel benefits from industry-leading resources, a collaborative culture, and a commitment to excellence.

This role provides the opportunity to contribute directly to revenue success, lead key sales initiatives, and grow within a dynamic hospitality organization while enjoying a competitive compensation package, comprehensive benefits, and performance-based incentives.

#IND200 

#ZR250

Compensation:

$120000

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$140000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.