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Director Customer Support Jobs (NOW HIRING)

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

By uniting purpose-built software, integrated hardware and full implementation and support in one ... The Director of Customer Service oversees the strategic and operational management of the Customer ...

CREXENDO, INC

Director of Customer Support

Tempe, AZ · On-site

Position Summary Crexendo VIP Services is looking for a Director of Customer Support to lead the teams that keep our VIP customers connected, confident, and successful on the VIP platform. This ...

BasePower

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Be direct, be humble, and maintain a growth mindset. * Everyone's an Owner: Follow through on ...

Adobe

Director, Customer Value

Mclean, VA · On-site

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Technical Support, TAM, and Customer Success). * Ensure a seamless transition from pre-sales ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

Summary The Director of Customer Success will be responsible for overseeing all aspects of our ... Partner with leaders of Support, Implementation, Product, Engineering and Sales to ensure positive ...

Avoca

Director, Customer Success

Manhattan, NY · On-site

$220K - $280K/yr

Director Of Customer Success As Director of Customer Success, you'll lead a team of technical ... Own the interface between the TAMs, Support, Delivery, Operations, Sales, and Product-Engineering.

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Director, Customer Success Schedule: Monday - Friday during regular business hours in your timezone ... Support our clients via telephone, email, and online chat, to assist clients with queries, concerns ...

Swimlane

$150 - $200/hr

... support rollout strategies. * Oversee and ensure the accuracy and execution of customer success ... in a direct people management/leadership role managing CS teams. * Proven experience in ...

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

... support rollout strategies. * Oversee and ensure the accuracy and execution of customer success ... in a direct people management/leadership role managing CS teams. * Proven experience in ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Be direct, be humble, and maintain a growth mindset. * Everyone's an Owner: Follow through on ...

Imaginuity

Director, Customer Experience

Raleigh, NC · On-site +1

DIRECTOR, CUSTOMER EXPERIENCE Remote Status: Hybrid Location: Raleigh-Durham, NC ABOUT ADWERX ... Own the end-to-end retail (B2C) customer experience strategy - support, adoption, renewal ...

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Director Customer Support information

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$39K

$123.3K

$196.5K

How much do director customer support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

More about Director Customer Support jobs

What cities are hiring for Director Customer Support jobs?

Cities with the most Director Customer Support job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

What states have the most Director Customer Support jobs?

States with the most job openings for Director Customer Support jobs include:

What are popular job titles related to Director Customer Support jobs?

For Director Customer Support jobs, the most frequently searched job titles are:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Support

Manhattan, NY • On-site

Empowered Hospitality
Human Resources Consulting Services • 11 - 50 employees
Learn more about Empowered Hospitalityexternal

$19.75 - $26.50/hr

Full-time

Re-posted 5 days ago

Job description

Responsibilities

CLIENT WORK

  • Support HR Consultants, who act as Team Leads for 2-3 E|H clients
  • Edit and update key HR documents
  • Deliver polished final product on or before deadline
  • Research HR or legal policies where clarification is needed
  • Continually pursue own education regarding new concepts, policies or legislation
  • Apply meticulous attention to detail; Bring ownership mentality to our clients’ risk
  • Prepare templates and questionnaires for documents, as needed
  • Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding
  • Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs
  • Perform comparative analysis of benefit programs, HRIS platforms, Payroll providers, LMS, and other hospitality systems
  • Administer weekly hours tracking and reporting, and associated tasks
  • Contribute to overall organization of E|H document storage, systems and tools

Support new client onboarding process by:

  • Assist with New Client Checklist
  • Conduct hands-on audits, including I-9 forms, employee documents, legal postings, wage & hour compliance, and other compliance topics, as directed
  • Scan employee files into storage platform

Apply