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Director Customer Support Jobs (NOW HIRING)

Trident-Solutions

Director Customer Service

Sherman, TX · On-site

$120 - $180/hr

The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy ...

Versaterm

Director, Customer Success

OR · On-site +1

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

Reveal

Director, Customer Success

Chicago, IL

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Versaterm

Director, Customer Success

Mesa, AZ

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

Ag

Senior Customer Support Director

Herndon, VA · On-site

$19.75 - $27.25/hr

The Senior Customer Support Director (Sr. CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, they are the main focal point and accountable for all post ...

Swimlane

$144 - $240/hr

... support rollout strategies. * Oversee and ensure the accuracy and execution of customer success ... in a direct people management/leadership role managing CS teams. * Proven experience in ...

New

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

By uniting purpose-built software, integrated hardware and full implementation and support in one ... The Director of Customer Service oversees the strategic and operational management of the Customer ...

Empowered Hospitality

Customer Support

New York, NY · On-site

$19.75 - $26.50/hr

Support HR Consultants, who act as Team Leads for 2-3 E|H clients * Edit and update key HR ... topics, as directed * Scan employee files into storage platform Skills & Requirements ...

Mural Health

Director Customer Success

As Director of Customer Success, you'll build and lead a team that partners with our largest, most ... Established a strong operating rhythm with Product, Support, and Sales that turns customer insight ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$242K - $295K/yr

This isn't an incremental evolution of a support function: it's the construction of a new operating ... About the Role As Director, Customer Success, you'll own the full post-sale journey for Gorgias ...

Mesa Canada, Inc.

Director, Customer Success

Anaheim, CA · On-site

$180 - $227.50/hr

Parsec is backed by BVP Forge, part of the $20B Bessemer platform, known for supporting category ... About the Role The Director of Customer Success will own and drive global revenue retention and ...

New

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Be direct, be humble, and maintain a growth mindset. * Everyone's an Owner: Follow through on ...

Airbus

Senior Customer Support Director

Herndon, VA · On-site

$19.75 - $27.25/hr

The Senior Customer Support Director (Sr. CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, they are the main focal point and accountable for all post ...

Decisive Point

Director, Customer Success

Arizona City, AZ · On-site

$140 - $190/hr

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

New

Crusoe

Director, Customer Enablement

San Francisco, CA · On-site

Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. * Reporting, Tooling, and Data Focus * Business Analyst Role: Act ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... delivering unparalleled support, working directly with customers to provide a world-class ... Be direct, be humble, and maintain a growth mindset. * Everyone's an Owner: Follow through on ...

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Director Customer Support information

See salary details

$39K

$123.3K

$196.5K

How much do director customer support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

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What cities are hiring for Director Customer Support jobs?

Cities with the most Director Customer Support job openings:

What are the most commonly searched types of Customer Support jobs?

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What states have the most Director Customer Support jobs?

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Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director Customer Service

Trident-Solutions

Sherman, TX • On-site

$120 - $180/hr

Other

Posted 11 days ago

Job description

Title: Director of Customer ServicePosition Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy, structure, and operating standards for the team while driving continuous improvement in service levels, responsiveness, and customer satisfaction. The Director will be a key leader in shaping the customer experience and ensuring our company is recognized as “easy to do business with.This position is located in Plano and involves weekly travel to our Sherman facility.Key ResponsibilitiesLeadership & Team DevelopmentLead, coach, and inspire a customer service team of 20+ representatives, supervisors, and support staff.Establish clear goals, KPIs, and accountability across the team.Drive employee engagement, retention, and professional development.Customer ExperienceOwn the customer service strategy and ensure best-in-class customer interactions across phone, email, portal, and other channels.Monitor and improve response times and resolution ratesAct as an escalation point for complex customer issues and ensure quick resolution.Operational ExcellenceDevelop and implement policies, processes, and technology tools that increase efficiency and improve the customer experience.Collaborate cross-functionally with Sales, Supply Chain, and Operations to streamline order fulfillment, billing, and product/service support.Implement reporting and dashboards to track performance against SLAs and customer expectations.Strategy & Continuous ImprovementDrive a culture of “finding a better way every day” with a focus on lean process improvement and eliminating inefficiencies.Identify and implement digital tools (CRM, AI/automation, self-service portals) to improve responsiveness and scalability.Contribute to customer-centric initiatives that support revenue growth and customer loyalty.Key CompetenciesStrategic thinker who can align customer service with business growth goals.Data-driven decision maker who uses metrics to drive performance.Strong change leader, able to drive adoption of new processes and tools.Customer-first mindset with high energy and passion for service excellence.Collaborative leader with the ability to influence across functions.QualificationsBachelor’s degree preferred10+ years of progressive experience in customer service or customer operations, with at least 5 years in a leadership role.Proven experience leading a team of 20+ in a B2B environment, ideally industrial or manufacturing-related.Strong track record of improving customer satisfaction and operational KPIs.Excellent communication, leadership, and problem-solving skills.Experience with CRM systems (Salesforce preferred) and customer service technology platforms (Service Cloud preferred). #J-18808-Ljbffr

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