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Director Customer Support Jobs (NOW HIRING)

Espresa

Director, Customer Success

The opportunity The Director of Customer Success is a key leadership role responsible for driving ... Support CSMs on complex technical questions, configuration challenges, and escalations that require ...

Espresa

OR

The opportunity The Director of Customer Success is a key leadership role responsible for driving ... Support CSMs on complex technical questions, configuration challenges, and escalations that require ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

Merck & Co., Inc.

Director, Customer Care

Omaha, NE · On-site

The Director of Customer Care is a key position in our company transforming our Customer Care ... In parallel, the role will oversee vendor partnerships supporting Customer Care, including contract ...

Padlet

Customer Support Associate

$18 - $24.50/hr

Padlet Customer Support Representative Padlet is building software for a good education. A good ... Experience in direct customer or client-facing roles * Interest in implementing feedback and ...

Gatik AI

Director, Customer Success

Santa Clara, CA · On-site

The Director of Customer Success will build and lead a Customer Success team that acts as the ... Design and implement customer-facing and internal processes and tools to support service delivery

Gatik AI

Director, Customer Success

Santa Clara, CA

The Director of Customer Success will build and lead a Customer Success team that acts as the ... Design and implement customer-facing and internal processes and tools to support service delivery

Kelly Services

Customer Support

Windsor Locks, CT · On-site

$16.50 - $21.25/hr

Customer Support as a Retail Pricing Coordinator- We are looking for a highly organized and detail ... Requests for accommodation related to our application process can be directed to the Kelly Human ...

Empowered Hospitality

Customer Support

Manhattan, NY · On-site

$19.75 - $26.75/hr

Support HR Consultants, who act as Team Leads for 2-3 E|H clients * Edit and update key HR ... topics, as directed * Scan employee files into storage platform Skills & Requirements ...

Illumio

Director, Customer Trust

San Jose, CA · On-site

... support enterprise sales cycles and manage customer security reviews. Responsibilities : • Serve as the primary security representative during customer security reviews and technical discussions ...

New

Pilot

Customer Support Associate

Manhattan, NY · On-site

$52K - $70K/yr

Pilot Customer Support Representative Pilot is a modern connectivity company based in New York City ... What We're Looking For * 1-3 years of direct, customer-facing experience (B2B a plus but not ...

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All JobsCustomer Support JobsDirector Customer Support Jobs

Director Customer Support information

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$39K

$123.3K

$196.5K

How much do director customer support jobs pay per year?

As of Jul 9, 2026, the average yearly pay for director customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a Director of Customer Support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a Director of Customer Support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
More about Director Customer Support jobs
What cities are hiring for Director Customer Support jobs? Cities with the most Director Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Director Customer Support jobs? States with the most job openings for Director Customer Support jobs include:
What job categories do people searching Director Customer Support jobs look for? The top searched job categories for Director Customer Support jobs are:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Success

Director, Customer Success

DWYER INSTRUMENTS, LLC

Simi Valley, CA

Other

Re-posted 5 days ago

Job description

Description

The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes Account Management, Technical Support, Field Service, Production, and Calibration.


The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong leadership, operational discipline, and a commercial mindset.


Key Responsibilities

  • Lead and develop the Customer Success organization, including Account Managers, Technical Support, Field Service, Production, and Calibration teams.
  • Drive retention, renewals, and account expansion, ensuring that customer satisfaction directly contributes to company revenue goals.
  • Partner with Sales and Product Management to align service delivery with business strategy and product roadmap.
  • Establish metrics and KPIs for customer satisfaction, service performance, and account growth.
  • Coach Account Managers to identify upsell and cross-sell opportunities within their assigned accounts and to leverage internal technical teams effectively.
  • Oversee resolution of complex customer issues, ensuring timely and professional responses across all support functions.
  • Collaborate with Production and Calibration to prioritize customer orders, manage schedules, and maintain high-quality standards.
  • Implement scalable processes for onboarding, support, and lifecycle management to enhance the overall customer experience.
  • Represent the voice of the customer internally, influencing continuous improvement in product design, service quality, and business operations.

Requirements

  • Bachelor's degree in Business, Engineering, Life Sciences, or related field; MBA or equivalent leadership experience preferred.
  • 10+ years of experience in Customer Success, Account Management, or Operations Leadership, with at least 5 years managing multi-disciplinary teams.
  • Proven success in driving customer retention and account growth in a technology or IoT-based business; MedTech or laboratory environment experience strongly preferred.
  • Strong leadership and communication skills with a demonstrated ability to inspire and align cross-functional teams.
  • Data-driven mindset with experience using CRM, analytics, and KPI dashboards to manage performance.
  • Strategic thinker with hands-on execution skills-comfortable operating in both boardroom discussions and day-to-day operations.


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