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Director Customer Support Jobs (NOW HIRING)

ME Global

Customer Support Specialist

Minneapolis, MN

$70K - $90K/yr

Description The Customer Support Specialist (CSS) is responsible for delivering exceptional ... direct customers, distributors, agents, or subsidiaries. * Strong decision-making ability in high ...

Gopuff

Director, Driver & Customer Support

Aventura, FL

$140K - $175K/yr

The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role ...

Gopuff

Director, Driver & Customer Support

Miami, FL

$140K - $175K/yr

The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role ...

Talan Products Inc.

Customer Support Analyst

Cleveland, OH · On-site

$45.32K - $76.13K/yr

Provide direct customer support as needed to meet service levels and business demands. * Process customer requests and follow up with results in a timely manner. Collaboration & Continuous ...

Gopuff

Director, Driver & Customer Support

Miami, FL

$140K - $175K/yr

The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role ...

Talan Products

Customer Support Analyst

Cleveland, OH · On-site

$45.32K - $76.13K/yr

Provide direct customer support as needed to meet service levels and business demands. * Process customer requests and follow up with results in a timely manner. Collaboration & Continuous ...

Alma

Website Job Board Values Candidate Interview Guide Director, Customer Experience As Alma's Director ... Leading our frontline teams, you will equip and empower them to deliver customer-centric support at ...

Canopy

Director of Customer Support

South Jordan, UT · On-site

Director of Customer Support Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to ...

Canopy

Director of Customer Support

South Jordan, UT

Director of Customer Support Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to ...

Centr

Director of Customer Support

Norco, CA · On-site

Role Overview We are hiring a Director of Customer Support to build a modern, high-leverage, omni-channel support organization that scales with rapid growth while delivering a brand-differentiated ...

Espresa

Director, Customer Success

The opportunity The Director of Customer Success is a key leadership role responsible for driving ... Support CSMs on complex technical questions, configuration challenges, and escalations that require ...

Versaterm

Director, Customer Success

Mesa, AZ

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

OSI Systems, Inc

Customer Support Technician

Oak Ridge, TN · On-site

$18 - $22/hr

The Customer Support Technician will be responsible for ensuring and maximizing customer satisfaction with Rapiscan│AS&E products through technical expertise and direct customer communications. The ...

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$39K

$123.3K

$196.5K

How much do director customer support jobs pay per year?

As of May 28, 2026, the average yearly pay for director customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What are some typical challenges a Director of Customer Support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What does a Director of Customer Support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

More about Director Customer Support jobs
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Director Customer Support jobs near you

Customer Support Specialist

ME Global

Minneapolis, MN

$70K - $90K/yr

Other

Posted 7 days ago

Job description

Description

The Customer Support Specialist (CSS) is responsible for delivering exceptional customer support while serving as a key liaison between Sales, Manufacturing, Engineering, Supply Chain, and Administrative departments. This role manages customer inquiries, quotations, order processing, issue resolution, and cross-functional coordination to ensure high customer satisfaction and a positive brand reputation.


The ideal candidate will possess strong communication skills, a sense of urgency, customer advocacy, and a solid understanding of business processes within a fast-paced industrial environment.


Responsibilities

  • Demonstrate dependability, professionalism, and punctuality. 
  • Maintain a strong commitment to quality and customer satisfaction for both internal and external customers. 
  • Utilize systems including SAP, Salesforce, Esker, BI, and other internal tools to support daily operations. 
  • Process customer inquiries, quotations, proposals, and sales orders accurately and efficiently. 
  • Prepare customer quotations based on application requirements, specifications, costing, and pricing guidelines. 
  • Coordinate with Supply Chain and Foundry Operations regarding material costs and product availability. 
  • Expedite proposals and orders through daily communication with Purchasing, Product Management, Production, Shipping, and Accounting teams. 
  • Administer customer purchase order entry and provide supporting documentation to departments involved in order execution. 
  • Maintain a professional company image through exceptional customer service and up-to-date product knowledge. 
  • Support pricing strategy development and customer negotiations as required. 
  • Resolve order discrepancies, customer concerns, and order-related issues in collaboration with Sales and Product Management teams. 
  • Manage assigned customer and territory order backlogs to ensure on-time delivery performance. 
  • Promote teamwork and collaboration within the customer support and solutions teams. 
  • Perform additional duties and special projects as assigned.

Qualification & Experience

  • Bachelor's degree in Business or related field preferred, or equivalent combination of education and experience. 
  • Minimum 3 years of experience in an industrial or manufacturing environment preferred. 
  • 3+ years of customer-facing experience working with direct customers, distributors, agents, or subsidiaries. 
  • Strong decision-making ability in high-pressure situations. 
  • Knowledge of: Costing and pricing, profit calculations, quote preparation, terms & conditions
  • Familiarity with Incoterms and import/export documentation is a plus. 
  • Experience with Microsoft Office and SAP strongly preferred. 
  • Excellent written and verbal communication skills. 
  • Proven customer service and telephone communication experience. 
  • Experience working in fast-paced environments requiring urgency and multitasking. 
  • Understanding of accounting and finance principles from both company and customer perspectives.


Physical Requirements

  • Regularly required to sit, use hands and fingers, reach with hands and arms, and communicate verbally. 
  • Occasionally required to stand, walk, climb, or balance. 
  • Must occasionally lift and/or move up to 30 pounds. 
  • Ability to climb stairs, ladders, and scaffolding at job sites and customer facilities. 
  • Must be able to communicate effectively in verbal interactions.

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