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Director Customer Support Jobs in Missouri (NOW HIRING)

Ametek

Customer Support Associate

Saint Louis, MO · On-site

$16.50 - $22.50/hr

This position supports the Customer Service and Sales teams by undertaking a broad range of ... self-directed and effectively relate to all levels of an organization * Attention to detail ...

Ametek

Customer Support Associate

Saint Louis, MO · On-site

$16.50 - $22.50/hr

This position supports the Customer Service and Sales teams by undertaking a broad range of ... self-directed and effectively relate to all levels of an organization * Attention to detail ...

Copeland LP

Customer Service Manager

Saint Louis, MO · On-site

$75 - $110/hr

Director, Customer Experience Position Summary The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing ...

New

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Director, Customer Experience Position Summary The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site

$75 - $105/hr

Director, Customer Experience**Position Summary**The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site

Director, Customer Experience Position Summary The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing ...

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Missouri

Director Customer Support information

See Missouri salary details

$36.6K

$115.7K

$184.3K

How much do director customer support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director customer support in Missouri is $115,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,100.00 and $138,400.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Missouri?

The most popular types of Customer Support jobs in Missouri are:

What are popular job titles related to Director Customer Support jobs in Missouri?

For Director Customer Support jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Missouri look for?

The top searched job categories for Director Customer Support jobs in Missouri are:

What cities in Missouri are hiring for Director Customer Support jobs?

Cities in Missouri with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Missouri as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $115,692 per year, or $55.6 per hour.

Customer Support Associate

Ametek

Saint Louis, MO • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 12 days ago

AMETEK rating

7.5

Company rating: 7.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

92nd of 160 rated electronics manufacturers

Job description

This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to service, quotations and orders. Duties include; pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Essential Duties and Responsibilities:

  • Act as the primary interface between assigned customers and AMETEK Sales, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
  • Purchase order review, order entry and maintenance, and resolution of customer issues.
  • Must understand repair operations and associated workflow.
  • Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation for data entry.
  • Maintain files for quotes, orders, contracts and related customer documents.
  • Interact with the sales team to identify and clarify information and research needs.
  • Performs other related duties as assigned by responsible manager and/or business unit manager

Education:

  • High School diploma or equivalent

Experience:

  • 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.

Qualifications: 

  • Proven team player who has demonstrated capabilities in the following areas:  excellent communication, presentation, and interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
  • Attention to detail, accuracy is imperative
  • Ability to be an effective team member and display initiative
  • Looking for a hands-on individual
  • Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment
  • Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business
  • Ability to work well under pressure, multitask and meet deadlines
  • The right candidate will be ambitious, flexible and have a desire to learn
  • Computer skills to include Word, Outlook and Excel.
  • Ability to handle confidential information in a discreet, professional manner
  • Work hours must be flexible, and overtime will be required to meet the demands of the position
  • Aerospace industry experience is a plus
  • Must be able to proficiently write, read and speak English
  • Must have the ability to clearly and concisely communicate in English with customers

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