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Desktop Support Engineer Jobs in Hawaii (NOW HIRING)

Hope Bank

IT Desktop Analyst/Asset I

Honolulu, HI · On-site

$21.64 - $22.60/hr

Research & update new hardware and/or vendor for IT Desktop * End user support for handheld and peripheral devices. * Create SNOW ticket to update or improve the current or new process with ...

Bank of Hope

IT Desktop Analyst/Asset I

Honolulu, HI · On-site

$21.64 - $22.60/hr

Research & update new hardware and/or vendor for IT Desktop * End user support for handheld and peripheral devices. * Create SNOW ticket to update or improve the current or new process with ...

Arthur Lawrence

IT Helpdesk Specialist

Mililani, HI · On-site

Must-Have Skills: * 2-3 years of experience supporting Windows desktops, POS systems, and basic LAN/WAN networking environments. * Experience using ticketing systems, meeting SLA requirements, and ...

Desert IT Solutions

IT Technician

Maui, HI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration * Ability to provide remote desktop ...

Peraton

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The company serves as a valued partner to essential government agencies and supports every branch ... Troubleshooting hardware malfunctions on servers, server and PC blade chassis, SANs, desktop ...

ECS

Sr Forescout Engineer

Fort Shafter, HI · On-site

$130K - $150K/yr

This role will provide engineering support and documentation to create a healthy security posture ... Must be proficient with desktop programs such as MS Powerpoint, MS Excel, MS Word, MS Visio * Must ...

Servpac Inc.

Junior Systems Engineer

Honolulu, HI · On-site

  • Medical

  • Retirement

  • PTO

Support existing customers with their technical issues * Provide support to senior engineers on ... Bachelors degree * Experience working with Windows Server and/or Desktop operating systems

Servpac

Junior Systems Engineer

Honolulu, HI

  • Medical

  • Retirement

  • PTO

Support existing customers with their technical issues * Provide support to senior engineers on ... Bachelors degree * Experience working with Windows Server and/or Desktop operating systems

Servpac Inc.

Junior Systems Engineer

Honolulu, HI · On-site

  • Medical

  • Retirement

  • PTO

Support existing customers with their technical issues * Provide support to senior engineers on ... Bachelors degree * Experience working with Windows Server and/or Desktop operating systems

Enlighten Technology

Be Seen First

IT Service Desk Specialist

Honolulu, HI · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Handle day-to-day support tickets: workstation issues, M365 questions, printers, peripherals, connectivity * Troubleshoot confidently, and know when to escalate to Tier 2 * Set up and deploy ...

Booz Allen Hamilton, Inc.

IT Help Desk Specialist

Honolulu, HI · On-site

$43K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply basic principles, theories, and concepts. Solve routine problems ...

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Showing results 21-40

All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Hawaii

Desktop Support Engineer information

See Hawaii salary details

$10

$28

$47

How much do desktop support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desktop support engineer in Hawaii is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.97 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
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Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,338 per year, or $28 per hour.

IT Desktop Analyst/Asset I

Hope Bank

Honolulu, HI • On-site

$21.64 - $22.60/hr

Full-time

Re-posted 3 days ago

Job description

  • Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
  • Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
  • Perform reconciliation with the Procurement team on Cost Center.
  • Perform Receipt Purchase order with Account Payable over the procurement system.
  • Research & update new hardware and/or vendor for IT Desktop
  • End user support for handheld and peripheral devices.
  • Create SNOW ticket to update or improve the current or new process with automation.
  • Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
  • Maintain IT inventory.
  • Document instances of desktop equipment or component failure, repair, installation, and removal.
  • Onsite branch/ department support.
  • Handle the ticketing system, phone and email support.
  • Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

  • Fundamental understanding of IT Asset Procurement & Tracking
  • Fundamental understanding of Inventory Management & Analysis
  • Basic knowledge of IT Desktop’s Vendor Management
  • Compliance Tracking and management
  • Basic knowledge of Service Now & Visio
  • Required: Ability to troubleshoot PC problem & basic network issue.
  • Required: Intermediate Microsoft product knowledge (OS & Office suite).
  • Required: Strong customer service skill.
  • Required: Strong foundation of MS Windows OS which include AD and GPO
  • Required: Familiarity with various MS products which include MS O365
  • Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

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