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Desktop Manager Jobs in Milwaukee, WI (NOW HIRING)

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz ...

FIS

Supply Chain Manager

Milwaukee, WI

The Supply Chain Manager is responsible for acquiring, structuring and negotiating third-party contracts for computer hardware (mainframe, server and desktop/laptop equipment and peripherals) and for ...

Worldpay, Inc.

Supply Chain Manager

Milwaukee, WI

The Supply Chain Manager is responsible for acquiring, structuring and negotiating third-party contracts for computer hardware (mainframe, server and desktop/laptop equipment and peripherals) and for ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners * Support Windows, Microsoft 365, Teams ...

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners * Support Windows, Microsoft 365, Teams ...

Impact Networking

Systems Engineer

Brookfield, WI

This role supports customer systems infrastructure and desktop computing through Impact's incident, request, and change management processes, partnering with end users, internal teams, and third ...

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Desktop Manager information

See Milwaukee, WI salary details

$20.7K

$82.4K

$124.1K

How much do desktop manager jobs pay per year?

As of May 27, 2026, the average yearly pay for desktop manager in Milwaukee, WI is $82,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What are the most commonly searched types of Desktop jobs in Milwaukee, WI? The most popular types of Desktop jobs in Milwaukee, WI are:
What are popular job titles related to Desktop Manager jobs in Milwaukee, WI? For Desktop Manager jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Milwaukee, WI look for? The top searched job categories for Desktop Manager jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Desktop Manager jobs? Cities near Milwaukee, WI with the most Desktop Manager job openings:
Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Milwaukee, WI as of May 2026, with employment types broken down into 53% Full Time, 13% Part Time, 20% Temporary, 7% Contract, 6% Nights, and 1% Summer. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $82,373 per year, or $39.6 per hour.

Technical Support

CGS Immersive

Sturtevant, WI • On-site

Full-time

Posted 2 days ago

Job description

Innovation Starts With You.
Technical and Desktop Support
Full time. / Permanent Position
Raleigh, NC. / On-Site.
Job Role:
The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz facilities may be required.
Responsibilities:
  • Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals - includes imaging, profile configuration, network connectivity, etc.
  • Installation of software on laptops, desktops, and mobile devices.
  • Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
  • Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
  • Provides executive level support to organization VIPs.
  • Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
  • Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
  • Assists with major (Priority 1) incidents including issue definition, action plan and success criteria.
  • Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
  • Maintains adherence to organization Information Security policies and procedures.
  • Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
  • Performs additional duties as assigned.

Qualifications:
  • Professional customer service attitude and attention to detail
  • Action-oriented with the ability to balance urgency with sound judgement and communication.
  • 2-4 years of progressively responsible desktop support, help desk, or incident management experience.
  • 1-3 years of supporting C-suite executives or other organization VIPs.
  • Experience supporting Microsoft Active Directory
  • Experience supporting Windows 10 and Windows 11
  • Experience supporting Microsoft Office 365 applications.
  • Experience supporting audio/visual hardware software such as Microsoft Teams, Cisco Webex, or other virtual collaboration software.
  • Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.
  • Excellent verbal and written communication skills.
  • Experience with comparable IT Service Management system (ITSM) ticketing systems.
  • High school diploma or equivalent (GED or High School Equivalency Diploma) required.
  • Bachelor's degree in information technology, Computer Science, or related field preferred.

About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
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