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Desktop Analyst Jobs in Indiana (NOW HIRING)

Major Hospital

HR IS Analyst

Shelbyville, IN

The Meditech Expanse HR Roles Desktop Subject Matter Expert (SME) serves as the functional and ... Strong analytical and communication skills. Preferred experience: Experience supporting enterprise ...

Major Hospital

HR IS Analyst

Shelbyville, IN · On-site

The Meditech Expanse HR Roles Desktop Subject Matter Expert (SME) serves as the functional and ... Strong analytical and communication skills. Preferred experience: Experience supporting enterprise ...

Artech Information System LLC

DESKTOP SUPPORT

Evansville, IN · On-site

$19.25 - $24.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ...

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

Installs, configures, maintains, and troubleshoots desktop computers, laptops, printers, mobile ... Strong analytical and problem-solving skills. * Excellent organizational skills with the ability to ...

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

Provide remote and on-site desktop support for company users and computers. * Intermediate support ... Analytical and organizational skills * Intermediate experience troubleshooting, configuring, and ...

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Required Qualifications * 2+ years of IT Help Desk, Desktop Support, or Service Desk experience.

Arbor Homes

IT Systems Analyst

Indianapolis, IN · On-site

About The Role: Arbor Homes is currently looking for an IT Systems Analyst. This is a Tier 1 ... desktop, and network support technical skills, and can work both independently and as part of a ...

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All JobsDesktop Analyst JobsDesktop Analyst Jobs in Indiana

Desktop Analyst information

See Indiana salary details

$10

$25

$37

How much do desktop analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop analyst in Indiana is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $28.61 per hour, depending on experience, location, and employer.

How does a desktop analyst typically collaborate with other IT teams to resolve complex technical issues?

Desktop Analysts often work closely with network administrators, application support teams, and cybersecurity specialists to resolve issues that extend beyond standard workstation troubleshooting. When escalated problems arise—such as persistent connectivity failures or security incidents—they communicate findings and collaborate on root cause analysis and solutions. This cross-team interaction not only helps resolve problems efficiently but also provides Desktop Analysts with exposure to broader IT functions, fostering skill development and potential pathways for career advancement.

What is a desktop analyst?

A desktop analyst is an in-house support technician for a company. As a desktop analyst, your primary responsibility is to troubleshoot issues on desktop computers used on-site, which may be Windows-based machines or Apple computers. Other duties may include creating and configuring new user accounts, setting security policies, and repairing malfunctioning systems. To become a desktop analyst, you need a bachelor’s degree in computer science, information technology, or a related field, and several years of technical experience in the industry. Some employers may prefer candidates with professional certification for support technicians.

Is computer analyst a good career?

A computer analyst, often called a systems analyst or IT analyst, is a stable career with demand in various industries due to the reliance on technology. It typically requires strong problem-solving skills, knowledge of hardware and software, and certifications such as CompTIA or Cisco to advance. The role offers opportunities for growth, specialization, and competitive salaries depending on experience and location.

What are the key skills and qualifications needed to thrive as a desktop analyst, and why are they important?

A Desktop Analyst requires strong troubleshooting abilities, knowledge of operating systems (like Windows and macOS), and a background in IT—often supported by a degree in computer science or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are typically expected. Excellent communication, patience, and customer service skills help Desktop Analysts effectively support end-users and resolve issues efficiently. These competencies are vital for minimizing downtime, maintaining productivity, and ensuring seamless technology support within organizations.

What is the difference between Desktop Analyst vs Help Desk Technician?

AspectDesktop AnalystHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or similar certifications
Work EnvironmentWorks in corporate or enterprise IT settings, managing desktops and hardwareProvides remote or on-site support, assisting end-users with technical issues
Employer & IndustryCommon in IT departments across various industriesFound in IT support centers, service providers, and corporate environments

Both roles require similar certifications and are integral to IT support. A Desktop Analyst typically handles more complex desktop issues and hardware management, while a Help Desk Technician focuses on initial user support and troubleshooting. The choice depends on the level of technical expertise and the work environment preferred.

More about Desktop Analyst jobs
What are popular job titles related to Desktop Analyst jobs in Indiana? For Desktop Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Desktop Analyst jobs in Indiana look for? The top searched job categories for Desktop Analyst jobs in Indiana are:
What are popular job titles related to Desktop Analyst jobs in IN? For Desktop Analyst jobs in IN, the most frequently searched job titles are:
Desktop Analyst jobs near you
Infographic showing various Desktop Analyst job openings in Indiana as of August 2026, with employment types broken down into 80% Full Time, 6% Part Time, 3% Temporary, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,227 per year, or $25.6 per hour.

Specialist Information Services Intermediate -Desktop

Indiana University Health

Indianapolis, IN • On-site

Full-time

Posted 22 days ago

Indiana University Health rating

7.2

Company rating: 7.2 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

349th of 887 rated healthcare providers

Job description


Specialist Information Services Intermediate-Desktop
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services team in the role of Intermediate Information Services Specialist.
Summary
Performs analytical, technical, and installation of new and existing IU Health approved end user devices. Works on hardware and software problems. Interacts with customers and other Information Services Teams such as Networking, Servers, Database, Applications, Web, Vendors, etc., to restore services and/or identify and correct the core problem. Basic understanding of networking and communication protocols. Installs new equipment and maintains existing equipment including the ability to perform warranty work. Assist as needed in small and large end user projects and moved, adds, changes of equipment, software and peripherals including on-site troubleshooting of existing equipment. Reports problems via established policies, procedures and rounding logs.
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
• High School Diploma required.
• Bachelor's preferred.
• 2-4 years experience in Service Desk required.
• A+ Certification preferred.
• Understands basic concepts of Information Services.
• Previous Phone support experience required.
• Recommends experience working in a Network Operations Center.
• Requires the ability to work any shift or day as needed by management.
Responsibilities
A technical support specialist provides hands-on assistance, virtual and onsite support to end-users experiencing technical issues with their desktop computers, software applications, and peripherals.
Their responsibilities include, but are not limited to, the following:
  • Installing hardware, software, and peripheral devices
  • Thin clients; scanners; printers; MFD; Apple devices; mobile devices; etc.
  • Windows OS and MAC OS; Android; Microsoft O365; VDI
  • Diagnosing technical issues and problems
  • Troubleshooting and resolving problems related to network connectivity, software configuration, and hardware malfunctions.
  • Physical Requirements: Standing, Lifting (up to 40 lbs.), Crouching (beneath desks)
  • Providing timely and effective technical support and communicating effectively with end-users and other IT personnel
  • Documenting and updating support tickets and service requests and working in coordination with other IT staff to ensure smooth and efficient IT operations.
  • Asset Management control in ticketing system
  • Customer Rounding
  • Other duties as assigned.

The Technical Support Specialist ensures that IT systems operate at peak efficiency and with a minimum of downtime to end-users and takes proactive measures to prevent technical problems and ensure IT security.
Key Relationships
Reports to: Manager-Information Services Operations
Direct Reports: None
Indiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
About Us
  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

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