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Desk Manager Jobs in Springfield, MA (NOW HIRING)

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA · On-site

$15 - $16/hr

Our top-tier management team all started right here at the front desk, so you know the opportunities for advancement are real. Whether it's climbing the career ladder, pursuing further education, or ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... managers, the application has been enhanced and modified continually to meet data capture and ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves ... on the phone, as well as back office management of patient records and other business ...

ImmaCare Inc.

Front Desk Attendant

Hartford, CT · On-site

$13 - $17/hr

The Casa Front Desk Attendants are the front-line staff working with tenants, employees, and ... For emergency issues, contact one of the following, in order, the Property Manager, the Executive ...

ImmaCare Inc.

Front Desk Attendant

Hartford, CT · On-site

$16.94/hr

The Casa Front Desk Attendants are the front-line staff working with tenants, employees, and ... For emergency issues, contact one of the following, in order, the Property Manager, the Executive ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Manage incidents through ticketing systems Support antivirus/security protocols and endpoint ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Manage incidents through ticketing systems * Support antivirus/security protocols and endpoint ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Manage incidents through ticketing systems * Support antivirsecurity protocols and endpoint ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ... DCF IS Management SECURITY/PRIVACY CONSIDERATIONS: Comply with Vendor Qualification, DCF Child ...

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Showing results 41-60

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Springfield, MA

Desk Manager information

See Springfield, MA salary details

$29.9K

$127.3K

$159.4K

How much do desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for desk manager in Springfield, MA is $127,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $156,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Springfield, MA? The most popular types of Desk jobs in Springfield, MA are:
What are popular job titles related to Desk Manager jobs in Springfield, MA? For Desk Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Springfield, MA look for? The top searched job categories for Desk Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desk Manager jobs? Cities near Springfield, MA with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,349 per year, or $61.2 per hour.

Front Desk Agent

Blue Sky Hospitality Solutions

Windsor Locks, CT • On-site

$13.75 - $17.50/hr

Other

Re-posted 11 days ago

Job description

Fairfield Inn & Suites Hartford Airport Guest Service Representative

At the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that's where you come in.

Position Summary

This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.

As a hotel guest service representative, you'll be the first point of contact for our guests. You'll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand's service standards.

Key Responsibilities
  • Greet guests with warmth and professionalism upon arrival
  • Perform check-in and check-out procedures efficiently
  • Manage room assignments, keys, and reservations
  • Handle guest requests, questions, and concerns promptly
  • Process payments accurately (cash, credit cards, etc.)
  • Coordinate with housekeeping and maintenance teams
  • Maintain a clean and organized front desk area
  • Uphold hotel security and confidentiality standards
  • Assist with concierge tasks and local recommendations
Qualifications
  • Previous hotel experience is required- Prior Marriott experience is preferred.
  • High school diploma or equivalent required
  • Strong communication and interpersonal skills
  • Ability to multitask and remain calm under pressure
  • Familiarity with hotel PMS systems required
  • Flexibility to work mornings, evenings, weekends, and holidays
  • Professional appearance and attitude
Why Join Us?
  • Competitive pay
  • Employee discounts at Marriott Hotels
  • Opportunities for career growth and advancement
  • Friendly and supportive team environment

Apply