ZipRecruiter

Log In

1

Desk Manager Jobs in Springfield, MA (NOW HIRING)

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... The role involves working with teams across the organization, managing support requests with ...

Buffalo Lodging Associates

Hotel Front Desk Agent

Enfield, CT · On-site

$14.50 - $18.25/hr

The Hampton Inn Enfield is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and ...

360 IT Professionals

Help Desk Representative

Windsor, CT · On-site

$17.50 - $22.25/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Help Desk Rep Duration: 6 Months + Extendable Interview Type: In Person preferred Location: Windsor ...

360 IT Professionals

Help Desk Representative

Windsor, CT · On-site

$17.50 - $22.25/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Help Desk Rep Duration: 6 Months + Extendable Interview Type: In Person preferred Location: Windsor ...

Residence Inn Windsor

Front Desk Agent

Windsor, CT · On-site

$17 - $18.50/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Residence Inn Windsor

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Residence Inn Windsor

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

previous page

Showing results 41-60

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Springfield, MA

Desk Manager information

See Springfield, MA salary details

$29.9K

$127.3K

$159.4K

How much do desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for desk manager in Springfield, MA is $127,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $156,400.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Springfield, MA?

The most popular types of Desk jobs in Springfield, MA are:

What are popular job titles related to Desk Manager jobs in Springfield, MA?

For Desk Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Springfield, MA look for?

The top searched job categories for Desk Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Desk Manager jobs?

Cities near Springfield, MA with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $124,381 per year, or $59.8 per hour.

Help Desk Analyst II

Robert Half

Warren, MA • On-site

$24 - $26/hr

Temporary

Posted 22 days ago

Job description

We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues efficiently, maintain endpoint systems, and help keep business applications running smoothly. The role involves working with teams across the organization, managing support requests with accuracy, and delivering dependable technical assistance for both hardware and software needs.
Responsibilities:
• Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues.
• Administer desktop and laptop systems by handling software installation, operating system updates, security patching, antivirus maintenance, and troubleshooting of business applications.
• Prepare and deploy operating systems using desktop imaging tools to ensure devices are configured consistently and ready for use.
• Diagnose, repair, and enhance company-issued PCs and laptops, including component replacements and performance-related upgrades.
• Log, track, and update support incidents in ServiceNow, maintaining complete and accurate case records from intake through resolution.
• Respond promptly to service requests, assess the scope of each problem, and escalate matters to advanced technical teams when additional expertise is required.
• Manage user access by creating and updating accounts, organizing security groups, and maintaining permissions for shared resources.
• Coordinate workstation setups, equipment moves, and office relocations while keeping hardware and software inventory information current.
• Collaborate with department leaders, employees, vendors, and external technical support contacts to resolve issues and maintain reliable IT service delivery.• Experience providing Tier 1 and Tier 2 help desk or desktop support in a business environment.
• Proficiency with Microsoft Windows 10 and day-to-day desktop administration tasks.
• Working knowledge of desktop imaging, operating system deployment, and endpoint patch management.
• Ability to troubleshoot hardware, software, and access-related issues for laptops and desktop computers.
• Experience using a ticketing platform such as ServiceNow to document incidents and service requests accurately.
• Familiarity with user account administration, group management, and shared resource access support.
• Strong communication skills with the ability to assist employees and coordinate effectively with technical teams and vendors.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs