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Overnight Desk Jobs in Springfield, MA (NOW HIRING)

Planet Fitness

Overnight Closer

Chicopee, MA · On-site

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating ... Handle all front desk related activities including: * Answer phones in a friendly manner and assist ...

Planet Fitness

Overnight Closer

Enfield, CT · On-site

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating ... Handle all front desk related activities including: * Answer phones in a friendly manner and assist ...

Inserso

Network Support Technician

Hartford, CT · On-site

... Service Desk supported Tier II environment. This position relies on instructions and pre ... overnight travel may be required (Actual travel percentage varies based upon location but is ...

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All JobsDesk JobsOvernight Desk JobsOvernight Desk Jobs in Springfield, MA

Overnight Desk information

See Springfield, MA salary details

$11

$30

$49

How much do overnight desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for overnight desk in Springfield, MA is $30.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $42.88 per hour, depending on experience, location, and employer.

What is an overnight desk?

An Overnight Desk job typically involves monitoring a front desk or control center during nighttime hours. Duties may include checking in guests, handling phone inquiries, responding to emergencies, and maintaining security protocols. This role is common in hotels, office buildings, and security firms, requiring strong attention to detail and the ability to work independently. Effective communication and problem-solving skills are crucial for handling overnight issues.

What are the typical challenges faced in an overnight desk position?

One of the main challenges in an Overnight Desk role is managing extended periods of low activity while staying alert and ready to respond promptly to guest or client needs at any hour. You may also be responsible for handling late-night emergencies, assisting with check-ins or reservations, and performing security or administrative tasks with minimal supervision. The role often requires independent problem-solving and excellent time management to ensure all nightly tasks are completed before morning shifts begin. Working overnight hours can also present challenges to your sleep schedule, so adaptability and self-care are important.

What are the key skills and qualifications needed to thrive in the overnight desk position, and why are they important?

To thrive as an Overnight Desk professional, you need strong customer service skills, attention to detail, and the ability to manage multiple tasks during overnight hours, typically supported by a high school diploma or equivalent. Familiarity with reservation software, phone systems, and basic office equipment is often required. Excellent communication, reliability, and the ability to remain calm under pressure are vital soft skills for this position. These skills ensure smooth operations, address guest or client needs efficiently, and maintain security or service standards during night shifts.

What are the most commonly searched types of Desk jobs in Springfield, MA?

The most popular types of Desk jobs in Springfield, MA are:

What are popular job titles related to Overnight Desk jobs in Springfield, MA?

For Overnight Desk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Overnight Desk jobs in Springfield, MA look for?

The top searched job categories for Overnight Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Overnight Desk jobs?

Cities near Springfield, MA with the most Overnight Desk job openings:

Overnight Desk jobs near you
Infographic showing various Overnight Desk job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $63,721 per year, or $30.6 per hour.

Help Desk and ID Office Manager

University of Hartford

West Hartford, CT • On-site

Full-time

Posted 14 days ago

University Of Hartford rating

5.3

Company rating: 5.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

599th of 618 rated colleges and universities

Job description

Position Information
Position Title Help Desk and ID Office Manager FLSA Classification EX Reports to Deputy CIO Salary Range F Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary
Assumes responsibility for oversight, management, and support of the University of Hartford's Help Desk and ID office functional areas. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties is instrumental to the education of the University's students. 
Hiring Range $55,500 to $70,000, depending upon experience
Key Responsibilities
Key Responsibilities
  • Oversees daily Help Desk and ID Office activities and manages ongoing projects, assignments, and tasks for desktop support and classroom/lab technology. Plans levels of support to ensure the Help Desk and ID Office staff are trained to provide customer-centric responses. Provides customer service and technical support to students, faculty, and staff. 
  • Addresses and identifies areas of opportunity associated with concerns for students, faculty, and staff that arise from the use of products or services. Maintains necessary tools for Help Desk technicians to be proactive and responsive during service calls.
  • Maintains a thorough knowledge of the ticketing and card systems and customer service workflow, addressing concerns as necessary and appropriate. Stays abreast of applicable laws governing information technologies as well as guidelines, regulations, and other industry best practices.
  • Supervises primary support for lock systems that directly attach to the ID card system, as well as secondary support for lock systems managed by the facilities lock shop.
  • Provide leadership and employee management, including skill evaluation and remediation planning.
  • Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
  • Supports cybersecurity standards and policies, including but not limited to anti-virus, anti-spam, patching, and data security best practices. Responds in a timely and effective manner to security inquiries and escalates issues concerning the operation of university-owned assets, high-priority requests, or sensitive customer requests.
  • Performs other related duties as assigned.
Posting Detail Information
Posting Number PS1213P Working Conditions
Normal office situation.
Requires travel, excluding overnight stays.
High dust, dirt, grease environment.
Education
Bachelor's Degree required.
Physical Effort
Typically sitting at a desk or table.
Moderate lifting or carrying, 26-50lbs.
Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date Position End Date (if temporary) Close Date Open Until Filled Yes Special Instructions Summary Quick Link for Internal Postings https://hartford.peopleadmin.com/postings/7822

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