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Desk Manager Jobs in Springfield, MA (NOW HIRING)

Pennant Services

Sr. Service Desk Manager

Hartford, CT · On-site

JOB SUMMARY The Senior Service Desk Manager - Operations is responsible for leading the day-to-day operational effectiveness of the Service Desk organization. This position oversees operational ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns ...

The Edge Fitness Clubs

Front Desk Supervisor

Manchester, CT · On-site

$17.25 - $22.50/hr

When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all ... Serve as Manager on Duty (MOD) in absence of the General Manager * Assists the Membership Team in ...

The Edge Fitness Clubs

Front Desk Supervisor

Manchester, CT · On-site

$17.25 - $22.50/hr

When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all ... Serve as Manager on Duty (MOD) in absence of the General Manager * Assists the Membership Team in ...

The Edge Fitness Clubs

Front Desk Supervisor

West Hartford, CT · On-site

$17.25 - $22.50/hr

When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all ... Serve as Manager on Duty (MOD) in absence of the General Manager * Assists the Membership Team in ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Maintain user accounts in system administration tools and support access management activities

Anadi Hotels

Front Desk Agent

Fiskdale, MA · On-site

$15 - $18.75/hr

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Springfield, MA

Desk Manager information

See Springfield, MA salary details

$29.9K

$127.3K

$159.4K

How much do desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for desk manager in Springfield, MA is $127,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $156,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Springfield, MA? The most popular types of Desk jobs in Springfield, MA are:
What are popular job titles related to Desk Manager jobs in Springfield, MA? For Desk Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Springfield, MA look for? The top searched job categories for Desk Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desk Manager jobs? Cities near Springfield, MA with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,349 per year, or $61.2 per hour.

Sr. Service Desk Manager

Pennant Services, Inc.

Hartford, CT

Full-time

Posted 4 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.


JOB SUMMARY
The Senior Service Desk Manager – Operations is responsible for leading the day-to-day operational 
effectiveness of the Service Desk organization. This position oversees operational performance, service quality, process governance, workforce accountability, and continuous improvement initiatives to ensure support services are delivered efficiently and consistently. This role serves as a key leader in ensuring the Service Desk operates at a high level of efficiency while continually improving user experience, operational maturity, and business alignment.

JOB DUTIES
Strategic Execution & Operational Leadership

  • Drive operational consistency across Service Desk functions and support teams.
  • Ensure Service Desk operations are aligned with organizational goals, service expectations, and 
  • established standards.
  • Monitor service delivery performance and proactively address operational challenges impacting 
  • user experience.
  • Lead operational efforts to improve efficiency, effectiveness, and scalability across support 
  • functions.
  • Develop and maintain operational standards that support high-quality service delivery.

Metrics, Reporting & Accountability

  • Establish and maintain accountability for operational goals, service levels, project commitments, 
  • and departmental initiatives.
  • Facilitate recurring operational reviews focused on performance, service quality, customer 
  • satisfaction, productivity, and organizational priorities.
  • Ensure leaders and teams have clear ownership of initiatives, action items, and operational 
  • objectives.
  • Identify operational risks and escalate concerns that may impact service delivery or 
  • organizational performance.

Continuous Improvement & Service Excellence

  • Analyze operational workflows and identify opportunities to improve efficiency, quality, and user 
  • satisfaction.
  • Lead continual service improvement initiatives designed to enhance Service Desk performance 
  • and maturity.
  • Partner with Service Desk leadership to standardize procedures and improve consistency across 
  • teams.
  • Support implementation of tools, automation opportunities, and operational enhancements that 
  • improve service effectiveness.

Leadership & Team Development

  • Coach and mentor Service Desk leaders in operational planning, prioritization, accountability, 
  • and execution.
  • Foster a culture of ownership, collaboration, customer service, and continuous improvement.
  • Promote consistent operational expectations and leadership practices across the organization.
  • Encourage proactive communication, follow-through, and accountability at all levels of the 
  • Service Desk.

Service Management & Governance

  • Facilitate operational reviews, service assessments, and improvement planning activities.
  • Participate in major incident reviews, trend analysis, and service improvement initiatives when 
  • appropriate.
  • Facilitate collaboration between teams to remove barriers and improve execution of 
  • departmental objectives.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Business Administration, Management, or a related field, or equivalent combination of education and experience.
  • Seven (7) or more years of progressive IT operations or support leadership experience.
  • Three (3) or more years of leadership experience managing support operations, service delivery functions, or technical teams.
  • Demonstrated experience managing operational performance through metrics, reporting, and accountability practices.
  • Experience developing support processes, operational governance, and continual improvement initiatives.
  • Strong understanding of IT Service Management (ITSM) principles and support operations.
  • ITIL Foundation certification or equivalent preferred.
  • Excellent organizational, planning, and prioritization skills.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to identify risks and proactively develop mitigation strategies.
  • Strong facilitation and meeting leadership skills.
  • Ability to manage multiple competing priorities in a fast-paced environment.
  • Strong coaching and mentoring skills with the ability to improve the quality of operational planning and execution.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.