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Information Desk Associate Jobs in Springfield, MA

Planet Fitness

Front Desk Associate

Vernon, CT · On-site

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Proven ability to answer customers' questions and give information regarding the business ...

APEX OUTDOORS LLC

Front Desk Associate

Tolland, CT

$16.35/hr

The role focuses on creating a positive first impression while ensuring accurate information and ... desk operations, ensuring review that all customer and job information is accurate and that any ...

APEX OUTDOORS LLC

Front Desk Associate

Tolland, CT

$16.95 - $24/hr

The role focuses on creating a positive first impression while ensuring accurate information and ... desk operations, ensuring review that all customer and job information is accurate and that any ...

APEX OUTDOORS LLC

Front Desk Associate

Tolland, CT · On-site

$16.35/hr

The role focuses on creating a positive first impression while ensuring accurate information and ... desk operations, ensuring review that all customer and job information is accurate and that any ...

APEX OUTDOORS LLC

Front Desk Associate

Tolland, CT · On-site

$16.95 - $22/hr

The role focuses on creating a positive first impression while ensuring accurate information and ... desk operations, ensuring review that all customer and job information is accurate and that any ...

APEX OUTDOORS LLC

Front Desk Associate

Tolland, CT

$16.35/hr

The role focuses on creating a positive first impression while ensuring accurate information and ... desk operations, ensuring review that all customer and job information is accurate and that any ...

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Information Desk Associate information

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How much do information desk associate jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for information desk associate in Springfield, MA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.94 per hour, depending on experience, location, and employer.

What is the job description of an information desk?

An Information Desk Associate provides assistance to visitors by answering questions, directing them to appropriate locations, and providing general information about the facility or services. They often handle phone inquiries, maintain informational materials, and ensure a welcoming environment. Good communication skills and familiarity with the facility are important for this role.
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Information Desk Associate jobs near you
Front Desk Associate

Front Desk Associate

Planet Fitness

Vernon, CT • On-site

$16.94/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 587 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Front Desk Associate 

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making, problem resolution skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

  • 18 years old or older
  • A High School Diploma or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

  • Discuss your availability with the Hiring Manager and/or notate it on your application.
  • Weekday and/or Weekend Hours based on club needs.
  • Open or Flexible availability is a plus.

Benefits

  • Competitive Salary & 401K plan
  • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
  • Paid Time Off benefits (Applicable for Full Time Positions)
  • Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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