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Front Desk Assistant Jobs in Springfield, MA (NOW HIRING)

Front Desk

West Springfield, MA ยท On-site

$15 - $19.25/hr

Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient appointment processing. Some ...

Front Desk

West Springfield, MA

$15 - $19.25/hr

Description Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient appointment processing.

Front Desk

West Springfield, MA ยท On-site

$19 - $20/hr

Job Type Full-time Description Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient ...

Greet guests and manage front desk traffic * Assist with general front office responsibilities * Provide outstanding customer service to visitors and callers Why You'll Like This Opportunity * Monday ...

Front Desk Welcome Staff

Hatfield, MA ยท On-site

$14.25 - $18.25/hr

Answer phones, respond to emails, and provide information about programs, bookings, and memberships * Assist with court reservations, event sign-ups, and POS transactions * Keep the front desk and ...

Front Desk GSR

Vernon, CT ยท On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... * Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc) * Other ...

Front Desk GSR

Vernon, CT ยท On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... * Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc) * Other ...

front desk receptionist

Westfield, MA ยท On-site

$15.75 - $20/hr

Front Desk Position This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both ...

Front Desk Associate

Vernon, CT ยท On-site

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

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Front Desk Assistant information

See Springfield, MA salary details

$8

$14

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How much do front desk assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for front desk assistant in Springfield, MA is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $17.26 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Springfield, MA?

The most popular types of Front Desk jobs in Springfield, MA are:

What job categories do people searching Front Desk Assistant jobs in Springfield, MA look for?

The top searched job categories for Front Desk Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Front Desk Assistant jobs?

Cities near Springfield, MA with the most Front Desk Assistant job openings:

Infographic showing various Front Desk Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 79% Full Time, and 21% Temporary. Highlights an 100% In-person job distribution, with an average salary of $31,195 per year, or $15 per hour.

Front Desk Assistant for Transitional Living Home

Urban Alliance Inc

Hartford, CT โ€ข On-site

Other

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Front Desk Assistant for Transitional Living Home

Initiative: Beyond the Basics

Impact area: Basic needs (food, clothing, housing)

Location(s): Hartford, CT

Hours: Weekday mornings, afternoons or evenings

Desired level of commitment: One (4-6 hour) shift per week

Duration: Year-round

Age requirement: 21+

Tasks may include:

* Greeting clients

* Assisting clients over the phone

* Directing clients to program staff

* Coordinating appointments

* Assisting supervisor in charge

In order to volunteer, you should be:

* A registered UAServe volunteer (you will have a chance to register if you haven't already)

* Willing to attend an orientation prior to volunteering

* Willing to submit a background check

* Open to an ongoing volunteer commitment that works with your schedule

* Able to interact well with people

* Reliable

* Patient

* Honest

* Friendly

* Open to engaging with people who are facing substance-abuse struggles

* Male (preferred)

* Spanish-speaking skills a plus