Front Desk Assistant Jobs in Springfield, MA (NOW HIRING)

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Front Desk in Windsor, CT, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. As a Front Desk Security Officer at a logistics and distribution location, you will serve as a welcoming, professional presence while supporting access control, visitor check-in, and security-related communications. You will help maintain an organized front desk, assist with incident reporting, and provide outstanding customer service to employees, visitors, and drivers. Join Allied Universal’s agile, reliable team, where caring culture, teamwork, innovation, and integrity guide every interaction.

Position Type: Full Time

Pay Rate: $18.15 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to clients, visitors, drivers, and/or employees at a front desk within a logistics and distribution location while carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor access to the facility by verifying visitor credentials, issuing visitor passes, maintaining entry records, and directing authorized individuals to appropriate areas.
• Answer incoming calls, receive deliveries, and provide clear directions and information in a professional manner.
• Monitor cameras, alarms, and other security-related systems from the front desk, reporting unusual activity and escalating concerns according to site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, contacting appropriate personnel and documenting events as required.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• X-Ray screening experience is preferred.
• A guard card or license is preferred.
• Loss prevention experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.