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Front Desk Assistant Jobs in Springfield, MA (NOW HIRING)

Highgate Hotels

Front Desk Agent

West Springfield, MA · On-site

$14.25 - $18/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Highgate Hotels

Front Desk Agent

West Springfield, MA · On-site

$14.25 - $18/hr

Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

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All JobsFront Desk Assistant JobsFront Desk Assistant Jobs in Springfield, MA

Front Desk Assistant information

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How much do front desk assistant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for front desk assistant in Springfield, MA is $14.65, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $16.83 per hour, depending on experience, location, and employer.

How much do receptionists make?

Receptionists in North Carolina typically earn an average hourly wage of around $13 to $15, with annual salaries ranging from approximately $27,000 to $31,000. Wages can vary based on experience, location, and the industry or organization they work for.

What does a front desk assistant do?

A front desk assistant is responsible for greeting visitors, answering phone calls, managing appointments, and handling administrative tasks such as data entry and filing. They often use office software and require good communication skills to provide excellent customer service in a professional environment.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized and require advanced skills, extensive experience, or professional certifications. Examples include certain medical specialists, high-level legal consultants, executive coaches, or expert consultants in finance or technology. These roles often involve consulting, freelancing, or private practice in their respective fields.

What job makes $10,000 a month without a degree?

A front desk assistant typically does not earn $10,000 a month without specialized skills or management responsibilities. High-paying roles that can reach this level without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades, which may require experience, certifications, or licensing. Most standard front desk positions offer lower salaries, but advanced roles in management or business ownership can achieve higher income levels.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What are the most commonly searched types of Front Desk jobs in Springfield, MA? The most popular types of Front Desk jobs in Springfield, MA are:
What are popular job titles related to Front Desk Assistant jobs in Springfield, MA? For Front Desk Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Front Desk Assistant jobs in Springfield, MA look for? The top searched job categories for Front Desk Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Front Desk Assistant jobs? Cities near Springfield, MA with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Springfield, MA as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $30,468 per year, or $14.6 per hour.
Hotel Guest Services / Front Desk

Hotel Guest Services / Front Desk

Blue Sky Hospitality Solutions

Windsor, CT • On-site

$14.25 - $18/hr

Part-time

Posted 14 days ago

Job description

About Us
At the Fairfield by Marriott Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk - and that's where you come in.
Position Summary
This is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.
As a hotel guest service representative, you'll be the first point of contact for our guests. You'll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand's service standards.
Key Responsibilities
  • Greet guests with warmth and professionalism upon arrival
  • Perform check-in and check-out procedures efficiently
  • Manage room assignments, keys, and reservations
  • Handle guest requests, questions, and concerns promptly
  • Process payments accurately (cash, credit cards, etc.)
  • Coordinate with housekeeping and maintenance teams
  • Maintain a clean and organized front desk area
  • Uphold hotel security and confidentiality standards
  • Assist with concierge tasks and local recommendations
Qualifications
  • Previous Hotel experience is required- Prior Marriott experience is preferred.
  • High school diploma or equivalent required
  • Strong communication and interpersonal skills
  • Ability to multitask and remain calm under pressure
  • Familiarity with hotel PMS systems required
  • Flexibility to work mornings, evenings, weekends, and holidays
  • Professional appearance and attitude
Why Join Us?
  • Competitive pay
  • Employee discounts at Marriott Hotels
  • Opportunities for career growth and advancement
  • Friendly and supportive team environment

Apply