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Front Desk Manager Jobs in Springfield, MA (NOW HIRING)

Advocare LLC

Front Desk

West Springfield, MA · On-site

$15 - $19.25/hr

Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient appointment processing. Some ...

Advocare LLC

Front Desk

West Springfield, MA

$15 - $19.25/hr

Description Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient appointment processing.

Advocare LLC

Front Desk

West Springfield, MA · On-site

$19 - $20/hr

Job Type Full-time Description Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient ...

RRI, Inc.

Front Desk GSR

Vernon, CT

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

Front Desk Position This front desk position is for a busy and exciting natural health practice ... on the phone, as well as back office management of patient records and other business ...

Planet Fitness

Front Desk Associate

Vernon, CT · On-site

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Bloomfield, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

The Edge Fitness Clubs

Front Desk Supervisor

Manchester, CT · On-site

$17.25 - $22.50/hr

The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and ... Serve as Manager on Duty (MOD) in absence of the General Manager * Assists the Membership Team in ...

Planet Fitness

Front Desk Associate

East Hartford, CT

$16.94 - $17.44/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

The Edge Fitness Clubs

Front Desk Supervisor

Manchester, CT · On-site

$17.25 - $22.50/hr

The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and ... Serve as Manager on Duty (MOD) in absence of the General Manager * Assists the Membership Team in ...

The Edge Fitness Clubs

Front Desk Supervisor

West Hartford, CT · On-site

$17.25 - $22.50/hr

The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and ... Serve as Manager on Duty (MOD) in absence of the General Manager * Assists the Membership Team in ...

A.R. Mazzotta

Front Desk Receptionist

Hartford, CT

$20/hr

Greet guests and manage front desk traffic * Assist with general front office responsibilities * Provide outstanding customer service to visitors and callers Why You'll Like This Opportunity * Monday ...

Hatfield Rally House

Front Desk Welcome Staff

Hatfield, MA · On-site

$14.25 - $18.25/hr

As Front Desk Staff, you'll be the first point of contact for members and guests ... You'll help manage daily check-ins, answer inquiries, handle reservations, and support the overall ...

Dave & Buster's

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

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All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Springfield, MA

Front Desk Manager information

See Springfield, MA salary details

$10

$19

$29

How much do front desk manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for front desk manager in Springfield, MA is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Springfield, MA?

The most popular types of Front Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Front Desk Manager jobs?

Cities near Springfield, MA with the most Front Desk Manager job openings:

Front Desk Manager jobs near you

Front Desk Supervisor

Blue Sky Hospitality Solutions

Windsor Locks, CT

$16.50 - $21.50/hr

Full-time

Re-posted 11 days ago

Job description

Job Title: Front Desk Supervisor
Location: Fairfield Inn & Suites Hartford Airport - Windsor Locks, CT
Job Type: Full-Time

About Us:
At the Fairfield Inn & Suites, Hartford Airport, we pride ourselves on delivering exceptional hospitality and memorable guest experiences. We're looking for a motivated and experienced Front Desk Supervisor to lead our front desk team and ensure smooth daily operations.

Position Overview:
As the Front Desk Supervisor, you will assist in overseeing the front desk staff, coordinate guest services, and ensure excellent customer service standards. You'll be the first point of contact for our guests, providing a warm welcome and resolving any issues efficiently.

Key Responsibilities:

  • Supervise and support front desk staff to maintain high standards of service.
  • Provide front desk coverage
  • Manage daily front desk operations including check-ins, check-outs, and reservations.
  • Train and mentor front desk team members.
  • Handle guest inquiries, complaints, and special requests promptly and professionally.
  • Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction.
  • Maintain accurate records and reports related to front desk activities.
  • Ensure compliance with hotel policies and procedures.

Qualifications:

  • Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory or leadership position required.
  • Prior Marriott experience prefered
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in hotel management software (e.g., OPERA, Fidelio) is a plus.
  • Flexible availability, including weekends and holidays.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A positive and collaborative work environment.
  • Employee discounts at Marriott hotels.
Employment Type: FULL_TIME

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