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Front Desk Manager Jobs in Worcester, MA (NOW HIRING)

Crestline Hotels & Resorts

Front Desk Agent

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Crestline Hotels and Resorts

Front Desk Agent

Westford, MA

$14.75 - $18.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Hotel Spero

Front Desk Agent

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Crestline Hotels and Resorts

Front Desk Agent

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Residence Inn Boston Westford

Front Desk Agent

Westford, MA · On-site

$14.75 - $18.75/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Acton Smile Hub

Front Desk

Acton, MA

$22 - $27/hr

Join Our Team! Part-Time Dental Front Desk Role with Competitive Pay! Acton Smile Hub Title Front ... Greet and assist patients with check-in/check-out Schedule and confirm appointments Manage patient ...

The Verve Hotel

Front Desk Supervisor

Natick, MA · On-site

$19.75/hr

The Front Desk Supervisor at The Verve Hotel - Boston Natick plays a key role in ensuring smooth ... This position requires a proactive leader who can manage daily activities, resolve guest concerns ...

The Verve Hotel

Front Desk Supervisor

Natick, MA · On-site

$19.75/hr

The Front Desk Supervisor at The Verve Hotel - Boston Natick plays a key role in ensuring smooth ... This position requires a proactive leader who can manage daily activities, resolve guest concerns ...

Hampton Inn Boston-Natick

Front Desk Supervisor

Natick, MA · On-site

$19.75/hr

Front Desk Supervisor Join the Hampton Inn Boston-Natick team as a Front Desk Supervisor, where you ... Familiarity with hotel management software is a plus. * High school diploma or equivalent required ...

Bella Sante Day Spas

Front Desk Supervisor

Wellesley, MA · On-site

$18.75 - $24.25/hr

In fact, 90% of our management team began their spa careers as a Bella Santé Front Desk Supervisor. The Front Desk Supervisor is a key role within Bella Santé. As a Spa Supervisor, you will make ...

Hampton Inn Boston-Natick

Front Desk Supervisor

Natick, MA · On-site

$19.75/hr

Join the Hampton Inn Boston-Natick team as a Front Desk Supervisor, where you will play a key role ... Familiarity with hotel management software is a plus. * High school diploma or equivalent required ...

Hampton Inn Boston-Natick

Front Desk Supervisor

Natick, MA · On-site

$19.75/hr

Join the Hampton Inn Boston-Natick team as a Front Desk Supervisor, where you will play a key role ... Familiarity with hotel management software is a plus. * High school diploma or equivalent required ...

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All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Worcester, MA

Front Desk Manager information

See Worcester, MA salary details

$10

$19

$29

How much do front desk manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for front desk manager in Worcester, MA is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.11 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Worcester, MA?

The most popular types of Front Desk jobs in Worcester, MA are:

What job categories do people searching Front Desk Manager jobs in Worcester, MA look for?

The top searched job categories for Front Desk Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Front Desk Manager jobs?

Cities near Worcester, MA with the most Front Desk Manager job openings:

Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,909 per year, or $19.2 per hour.

Front Desk Agent

Crestline Hotels & Resorts

Westford, MA • On-site

$14.75 - $18.75/hr

Other

Re-posted 2 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

9th of 109 rated hotels

Job description

Front Desk Agent

Your next opportunity to shine in hospitality is here at Residence Inn Boston Westford.

As a Front Desk Agent, you will play a key role in creating a smooth, welcoming, and memorable experience for every guest who walks through our doors.

If you're organized, customer-focused, and ready to grow with a dynamic team, we'd love to meet you!

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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