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Front Desk Night Audit Jobs in Springfield, MA (NOW HIRING)

RRI, Inc.

Front Desk GSR

Vernon, CT

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn ...

RRI, Inc.

Housekeeper

Vernon, CT

$8.50/hr

... front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their ...

RRI, Inc.

Housekeeper

Vernon, CT · On-site

$8.50/hr

... front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their ...

Planet Fitness

Manager

Manchester, CT · On-site

... Manager, Front Desk employees, and Fitness Trainers * Provide support to direct team members and ... self-audit inspections, daily cleaning expectations, and administering standard operating ...

The Edge Fitness Clubs

Fitness Manager (GL)

Glastonbury, CT · On-site

$46K - $58K/yr

Establish Fitness Services sales goals for the Fitness Consultants and front desk employees * Lead ... This position frequently requires long hours and night/weekend work. This position may require ...

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All JobsFront Desk Audit JobsFront Desk Night Audit JobsFront Desk Night Audit Jobs in Springfield, MA

Front Desk Night Audit information

See Springfield, MA salary details

$10

$19

$46

How much do front desk night audit jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front desk night audit in Springfield, MA is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.18 per hour, depending on experience, location, and employer.

Can I be a front desk night audit with no experience?

Front desk night audit positions often do not require prior experience, as training is typically provided on the job. Basic skills in customer service, computer use, and attention to detail are helpful, and some employers may prefer candidates with hospitality or administrative background. Certification is not usually required but can enhance prospects.

What is the difference between Front Desk Night Audit vs Front Desk Clerk?

AspectFront Desk Night AuditFront Desk Clerk
Primary ResponsibilitiesReconciling daily financial transactions, preparing audit reports, handling late-night guest inquiriesChecking in/out guests, managing reservations, providing customer service
Work HoursTypically overnight shifts, late evening to early morningDay shifts, generally during hotel operating hours
CredentialsHigh school diploma; hospitality or accounting experience preferredHigh school diploma; customer service experience
Work EnvironmentHotel front desk during overnight hours, often quieter and less busyHotel front desk during daytime hours, busier with guest interactions

While both roles are essential in hotel operations, the Front Desk Night Audit focuses on financial reconciliation and overnight tasks, whereas the Front Desk Clerk handles guest check-ins, reservations, and customer service during regular hours.

What does a front desk night audit do?

A Front Desk Night Audit is responsible for managing the hotel's front desk operations during the overnight shift, typically from late evening to early morning. Their main duties include checking in late arrivals, answering guest inquiries, reconciling and balancing daily financial transactions, and preparing reports for management. They ensure all charges are posted correctly, address any guest issues that arise during the night, and set up the front desk for the next day's activities. This role requires strong attention to detail, excellent customer service skills, and the ability to work independently.

What are some common challenges faced by front desk night audits and how can they be managed?

Front Desk Night Auditors often encounter challenges such as handling late-night guest issues with limited support, balancing multiple responsibilities like guest check-ins and financial reconciliations, and managing fatigue due to overnight hours. Successful auditors stay organized, communicate effectively with both guests and the next shift, and use downtime to stay ahead on paperwork. Building a routine for nightly tasks and being prepared for unexpected situations, such as late arrivals or system issues, can help manage these challenges and ensure a smooth transition to the morning team.

What are the key skills and qualifications needed to thrive as a front desk night audit?

To thrive as a Front Desk Night Audit, you need strong customer service skills, attention to detail, and basic accounting knowledge, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), point-of-sale software, and basic office tools is typically required. Excellent communication, problem-solving abilities, and the ability to work independently during overnight hours are essential soft skills. These competencies ensure accurate nightly reporting, smooth guest experiences, and reliable front desk operations during non-standard hours.
What are popular job titles related to Front Desk Night Audit jobs in Springfield, MA? For Front Desk Night Audit jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Front Desk Night Audit jobs in Springfield, MA look for? The top searched job categories for Front Desk Night Audit jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Front Desk Night Audit jobs? Cities near Springfield, MA with the most Front Desk Night Audit job openings:
Front Desk Night Audit jobs near you
Infographic showing various Front Desk Night Audit job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 4% Contract, and 2% Nights. Highlights an 100% Physical job distribution, with an average salary of $39,807 per year, or $19.1 per hour.

Front Desk GSR

RRI, Inc.

Vernon, CT

$8.50/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has over 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit. 


Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees.

Job Description

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Position Responsibilities

  • Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
  • Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
  • Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
  • Perform daily cash count; prepare bank deposit and review of audit packages
  • Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
  • Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
  • Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
  • Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions
  • Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval
  • Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc)
  • Other duties as assigned


Qualifications
  • HS Diploma or equivalent work experience
  • 1-2 years in a previous customer service position required
  • Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc)
  • Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
  • Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision
  • Basic English communication (verbal and written) skills required
  • May be required to work nights, weekend and/or holidays
Additional Information

EOE/M/F/Disabled/Veteran

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