ZipRecruiter

Log In

1

Front Desk Manager Jobs in Springfield, MA (NOW HIRING)

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves ... on the phone, as well as back office management of patient records and other business ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

... front desk - and that's where you come in. Position Summary This is a part time position, we are ... Manage room assignments, keys, and reservations * Handle guest requests, questions, and concerns ...

Planet Fitness

Lead Front Desk Associate

Vernon, CT

$17.44/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making skills

New

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA

$15 - $16/hr

Our top-tier management team all started right here at the front desk, so you know the opportunities for advancement are real. Whether it's climbing the career ladder, pursuing further education, or ...

Buffalo Lodging Associates

Hotel Front Desk Agent

Enfield, CT · On-site

$14.50 - $18.25/hr

The Hampton Inn Enfield is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and ...

previous pagenext page

Showing results 21-40

All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Springfield, MA

Front Desk Manager information

See Springfield, MA salary details

$10

$19

$29

How much do front desk manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for front desk manager in Springfield, MA is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.06 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Springfield, MA?

The most popular types of Front Desk jobs in Springfield, MA are:

What are popular job titles related to Front Desk Manager jobs in Springfield, MA?

For Front Desk Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Front Desk Manager jobs in Springfield, MA look for?

The top searched job categories for Front Desk Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Front Desk Manager jobs?

Cities near Springfield, MA with the most Front Desk Manager job openings:

Front Desk Manager jobs near you

front desk receptionist

Biotron Limited

Westfield, MA • On-site

$15.75 - $20/hr

Full-time

Re-posted 12 hours ago

Job description

This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both face to face and on the phone, as well as back office management of patient records and other business communications. It is a fun, rewarding, and high-energy work environment. There is opportunity for salary increases and bonuses with your growth. We can train, but best fit is: honest and up front, professional communication skills, accurate with money and numbers, organized, enthusiastic about improving job performance and about reaching business goals and looking for long term employment.

Apply