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Front Desk Manager Jobs in Springfield, MA (NOW HIRING)

Delaney's Log Cabin Restaurant

Hotel Reception Desk

Holyoke, MA · On-site

$14 - $17.75/hr

... front desk operations. Responsibilities: - Greet and welcome guests as they arrive at the hotel.- Perform all check-in and check-out tasks seamlessly, including billing and payment processes.- Manage ...

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Front Desk Manager information

See Springfield, MA salary details

$10

$19

$29

How much do front desk manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for front desk manager in Springfield, MA is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Springfield, MA?

The most popular types of Front Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Front Desk Manager jobs?

Cities near Springfield, MA with the most Front Desk Manager job openings:

Front Desk Manager jobs near you

Mass Posting - Front Desk Sales

Central Rock Gym

Hadley, MA • On-site

$16 - $21/hr

Part-time

Re-posted 11 days ago

Job description

Title: Front Desk Sales
Reports to: General Manager
Pay Range: $16 - $21/hour
Location: Hadley, MA
Please Note: We are always excited to connect with talented individuals interested in joining our team. While we may not currently have an immediate opening for this specific role at this location, we are actively building a pipeline of qualified candidates for upcoming opportunities. Applicants may be considered for future openings as business needs evolve.
About Central Rock Gym
Central Rock Gym isn't just a climbing gym - it's a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow - physically, mentally, and socially.
Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn't just the walls - it's the people who create the experience every day.
Summary:
As a Front Desk Sales team member, you will be the first point of contact for members and guests while managing front desk operations. This role plays a key part in driving membership sales and introducing new guests to the CRG community. Responsibilities include greeting guests, providing facility tours, explaining programs and memberships, processing sales and check-ins, and maintaining a welcoming and organized environment. You will help create an outstanding CRG experience by delivering excellent customer service while supporting the growth of our membership community.
Responsibilities:
  • Greet members and guests and answer questions about the facility, programs, and memberships.
  • Actively promote and sell memberships, day passes, programs, and retail products.
  • Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
  • Operate the RGP system for memberships, registrations, and sales transactions.
  • Process registrations, review all required forms and waivers, and issue climbing gear.
  • Facilitate instruction and orientation for new climbers.
  • Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
  • Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.
  • Answer phone calls and respond to guest inquiries.
  • Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
  • Support the team in maintaining a fun, welcoming, and inclusive environment.
  • Other duties as required.

Requirements:
  • Flexible schedule - ability to work nights, weekends, early mornings, and some holidays.
  • Friendly, approachable, and energetic personality.
  • Strong communication, customer service, and sales skills with the ability to confidently recommend memberships and programs.
  • Experience working with children and comfortable working around large groups of people.
  • Climbing specific knowledge is extremely helpful but not required.
  • Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
  • Ability to multi-task and prioritize a variety of tasks.
  • Self-motivated, self-directed, and able to work both independently and as part of a team.

Apply