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Hotel Reception Front Desk Jobs in Springfield, MA

Delaney's Log Cabin Restaurant

Hotel Reception Desk

Holyoke, MA · On-site

$14 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Hotel Reception Desk We are seeking a friendly and professional Hotel Front Desk Agent to join our ... As a Front Desk Agent, you will be the first point of contact for our guests, responsible for ...

Buffalo Lodging Associates

Hotel Front Desk Agent

Holyoke, MA · On-site

$18.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: * Greeting guests, complete the check- in/ check-out procedure through the ...

Buffalo Lodging Associates

Hotel Front Desk Agent

Holyoke, MA · On-site

$18.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: * Greeting guests, complete the check- in/ check-out procedure through the ...

RRI, Inc.

Front Desk GSR

Vernon, CT

$8.50/hr

The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today ... The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today ... The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ...

A.R. Mazzotta

Front Desk Receptionist

Hartford, CT

$20/hr

Front Desk Receptionist Hartford Area, CT $20.00 per hour Looking for Your Next Opportunity? This ... Ability to multitask in a busy reception area * Reliable attendance and strong organizational ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

... front desk - and that's where you come in. Position Summary This is a part time position, we are ... As a hotel guest service representative, you'll be the first point of contact for our guests. You ...

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All JobsHotel Reception Front Desk JobsHotel Reception Front Desk Jobs in Springfield, MA

Hotel Reception Front Desk information

See Springfield, MA salary details

$10

$16

$22

How much do hotel reception front desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for hotel reception front desk in Springfield, MA is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.
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What job categories do people searching Hotel Reception Front Desk jobs in Springfield, MA look for? The top searched job categories for Hotel Reception Front Desk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Hotel Reception Front Desk jobs? Cities near Springfield, MA with the most Hotel Reception Front Desk job openings:
Hotel Reception Front Desk jobs near you

Hotel Reception Desk

Delaney's Log Cabin Restaurant

Holyoke, MA • On-site

$14 - $17.75/hr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Job Title: Hotel Reception Desk
Job Description:
We are seeking a friendly and professional Hotel Front Desk Agent to join our dedicated hospitality team. The ideal candidate will possess exceptional customer service skills and a keen attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while efficiently handling day-to-day front desk operations.
Responsibilities:
- Greet and welcome guests as they arrive at the hotel.- Perform all check-in and check-out tasks seamlessly, including billing and payment processes.- Manage online and phone reservations and provide information about room rates and available amenities.- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.- Coordinate with housekeeping and maintenance teams to address guest needs and resolve issues.- Maintain an organized and timely record of guest accounts and bookings.- Handle basic clerical tasks such as answering phones and managing emails.- Ensure compliance with hotel policies, procedures, and quality standards.
Qualifications:
- High school diploma or equivalent; hospitality-related education is a plus.- Previous experience in a hotel reception or customer service role is preferred.- Proficiency with hotel management software and basic computer skills.- Strong communication and organizational abilities.- Ability to remain calm and professional under pressure.- Availability to work flexible shifts, including weekends and holidays.
The Log Cabin/Delaney Hospitality Group values diversity and encourage individuals from all backgrounds to apply. Join us in creating memorable experiences for our guests and contribute to our legacy of excellence.
Benefits Package
All employees:
- Employee discounts at various locations - Paid Training - Early Access Pay
Eligible Employees:
- Health & Wellness Plan
FT Employees after probation period
-Health Insurance -401k -Paid Vacation
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally protected basis including, race, age, color, religion, sex, gender identity, sexual orientation, national origin, citizenship, ancestry, disability, genetic information, veteran status or military service.
Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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