ZipRecruiter

Log In

1

Hotel Reception Front Desk Jobs in Springfield, MA

Highgate Hotels

Front Desk Supervisor

Windsor Locks, CT

$16.50 - $21.50/hr

We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real ... As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and ...

New

Buffalo Lodging Associates

Hotel Front Desk Agent

Enfield, CT · On-site

$14.50 - $18.25/hr

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: * Greeting guests, complete the check- in/ check-out procedure through the ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today ... The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today ... The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ...

A.R. Mazzotta

Front Desk Receptionist

Hartford, CT · On-site

$20/hr

Front Desk Receptionist Hartford Area, CT $20.00 per hour Looking for Your Next Opportunity? This ... Ability to multitask in a busy reception area * Reliable attendance and strong organizational ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

... front desk - and that's where you come in. Position Summary This is a part time position, we are ... As a hotel guest service representative, you'll be the first point of contact for our guests. You ...

next page

Showing results 1-20

All JobsHotel Reception Front Desk JobsHotel Reception Front Desk Jobs in Springfield, MA

Hotel Reception Front Desk information

See Springfield, MA salary details

$10

$16

$22

How much do hotel reception front desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel reception front desk in Springfield, MA is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.46 per hour, depending on experience, location, and employer.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

What are popular job titles related to Hotel Reception Front Desk jobs in Springfield, MA?

For Hotel Reception Front Desk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Hotel Reception Front Desk jobs in Springfield, MA look for?

The top searched job categories for Hotel Reception Front Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Hotel Reception Front Desk jobs?

Cities near Springfield, MA with the most Hotel Reception Front Desk job openings:

Hotel Reception Front Desk jobs near you

Front Desk Supervisor

Blue Sky Hospitality Solutions

Windsor Locks, CT

$16.50 - $21.50/hr

Full-time

Re-posted 3 days ago

Job description

Job Title: Front Desk Supervisor
Location: Fairfield Inn & Suites Hartford Airport - Windsor Locks, CT
Job Type: Full-Time

About Us:
At the Fairfield Inn & Suites, Hartford Airport, we pride ourselves on delivering exceptional hospitality and memorable guest experiences. We're looking for a motivated and experienced Front Desk Supervisor to lead our front desk team and ensure smooth daily operations.

Position Overview:
As the Front Desk Supervisor, you will assist in overseeing the front desk staff, coordinate guest services, and ensure excellent customer service standards. You'll be the first point of contact for our guests, providing a warm welcome and resolving any issues efficiently.

Key Responsibilities:

  • Supervise and support front desk staff to maintain high standards of service.
  • Provide front desk coverage
  • Manage daily front desk operations including check-ins, check-outs, and reservations.
  • Train and mentor front desk team members.
  • Handle guest inquiries, complaints, and special requests promptly and professionally.
  • Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction.
  • Maintain accurate records and reports related to front desk activities.
  • Ensure compliance with hotel policies and procedures.

Qualifications:

  • Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory or leadership position required.
  • Prior Marriott experience prefered
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in hotel management software (e.g., OPERA, Fidelio) is a plus.
  • Flexible availability, including weekends and holidays.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A positive and collaborative work environment.
  • Employee discounts at Marriott hotels.
Employment Type: FULL_TIME

Apply