ZipRecruiter

Log In

1

Hotel Reception Front Desk Jobs in Springfield, MA

RRI, Inc.

Housekeeper

Vernon, CT · On-site

$8.50/hr

The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today ... front desk and allow them to address and solve the problem. If they cannot resolve your concern ...

RRI, Inc.

Housekeeper

Vernon, CT · On-site

$8.50/hr

The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today ... front desk and allow them to address and solve the problem. If they cannot resolve your concern ...

Epic Personnel Partners, LLC

Be Seen First

Bilingual Front Desk

Bloomfield, CT · On-site

$15.75 - $20/hr

Keep the reception area, interview rooms, and office clean, organized, and professional throughout the day. * Support recruiters and branch leadership with administrative tasks and special projects.

The Goodwin Hotel

Room Attendants

Hartford, CT · On-site

$14 - $17.75/hr

About the Goodwin Hotel: Located in downtown Hartford, The Goodwin Hotel is a historic luxury ... Report all maintenance issues directly to the front desk and or manager. * Report any guest ...

The Goodwin Hotel

Guest Service Agent

Hartford, CT · On-site

$15.25 - $19.25/hr

About the Goodwin Hotel: Located in downtown Hartford, The Goodwin Hotel is a historic luxury ... Be able to complete a front desk reports and housekeeping reports such as, but not limited to:

previous page

Showing results 41-60

All JobsHotel Reception Front Desk JobsHotel Reception Front Desk Jobs in Springfield, MA

Hotel Reception Front Desk information

See Springfield, MA salary details

$10

$16

$22

How much do hotel reception front desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel reception front desk in Springfield, MA is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.46 per hour, depending on experience, location, and employer.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

What are popular job titles related to Hotel Reception Front Desk jobs in Springfield, MA?

For Hotel Reception Front Desk jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Hotel Reception Front Desk jobs in Springfield, MA look for?

The top searched job categories for Hotel Reception Front Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Hotel Reception Front Desk jobs?

Cities near Springfield, MA with the most Hotel Reception Front Desk job openings:

Hotel Reception Front Desk jobs near you

Receptionist The Residence at South Windsor Farms

LCB SENIOR LIVING

South Windsor, CT • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

LCB Senior Living rating

6.0

Company rating: 6.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

125th of 247 rated social care providers

Job description

If you have been looking for a career that loves you back... This is the one!
LCB Senior Living is hiring part-time Receptionists at The Residence at South Windsor Farms. Apply today for immediate consideration!
**PART-TIME: Monday, Tuesday & Saturday's**
Wage band: $18.00 - $20.00 per hour based on years of experience!
What We Offer:
  • Full-Time Associates: Great benefits starting from Day One!
    • Health
    • Vision
    • Dental
    • 401k
    • Paid Time Off
    • Holiday Pay
  • Part-Time Associates (24- 29 hours):
    • Paid Time Off
    • Holiday Pay
  • Work with an Amazing Team!
  • Possibility for tuition reimbursement
  • Rewarding role working with seniors

Essential Functions, Duties and Responsibilities:
  • Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
  • As an associate you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
  • Perform all duties and responsibilities with a positive attitude.
  • Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
  • Greet guests and visitors in a professional and courteous manner and directs them accordingly.
  • File correspondence.
  • Sort mail.
  • Record and type guest meal charges.
  • Maintain and file resident safety sheets.
  • Type correspondence as needed.
  • Coordinate front desk activities.
  • Maintain the front desk in a neat and orderly manner.
  • Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
  • Attend required in-service training sessions and orientations.
  • Respond to residents needs in a courteous manner.
  • Update the communication log book on a regular basis.
  • Maintain community brochures and stock.

LCBs Non-Discrimination Policy:
LCB, including its managed care communities, is an Equal Opportunity Employer. Recruitment and employment opportunities at LCB are based upon one's qualifications and capabilities to perform the essential functions of a particular job with or without reasonable accommodation. All employment opportunities are
provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, or genetic information or any other characteristic protected by federal, state or local law. This policy to provide equal opportunity encompasses all phases of employment, including recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.
Job Qualifications:
  • Knowledge, Skills and Abilities:
    • Must have knowledge of basic telephone reception systems and techniques.
    • The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
    • The ability to respond calmly to emergency situations is essential.
    • The ability to communicate in English both orally and in writing is essential.
    • Focused and dedicated to provide excellent customer service
    • The ability to handle emergency situations calmly and completely is essential.
  • Education: A high school diploma or GED is preferred.
  • Experience: Requires six months to one-year prior reception experience in an office environment. Typing or word processing experience is preferred.
  • Physical Demands:
    • Finger and hand dexterity to handle and manipulate instruments and equipment.
    • Visual and auditory acuity.
    • Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
    • Must be able to push and pull carts, and continuously walk, sit and stand.
    • Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
    • Must use good body mechanics.
    • Must be able to type and use a computer.

What LCB Senior Living employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply