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Desk Manager Jobs in Springfield, MA (NOW HIRING)

Planet Fitness

Front Desk Associate

Vernon, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

West Hartford, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Bloomfield, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Manchester, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

East Hartford, CT

$16.94 - $17.44/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

A.R. Mazzotta

Front Desk Receptionist

Hartford, CT · On-site

$20/hr

Greet guests and manage front desk traffic * Assist with general front office responsibilities * Provide outstanding customer service to visitors and callers Why You'll Like This Opportunity * Monday ...

Planet Fitness

Lead Front Desk Associate

Vernon, CT · On-site

$17.44/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making skills

New

Dave & Buster's

Front Desk / Host

Manchester, CT · On-site

$14.25 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

... desk - and that's where you come in. Position Summary This is a part time position, we are ... Manage room assignments, keys, and reservations * Handle guest requests, questions, and concerns ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... managers, the application has been enhanced and modified continually to meet data capture and ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves ... on the phone, as well as back office management of patient records and other business ...

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA

$15 - $16/hr

Our top-tier management team all started right here at the front desk, so you know the opportunities for advancement are real. Whether it's climbing the career ladder, pursuing further education, or ...

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Showing results 21-40

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Springfield, MA

Desk Manager information

See Springfield, MA salary details

$29.9K

$127.3K

$159.4K

How much do desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for desk manager in Springfield, MA is $127,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $156,400.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Springfield, MA?

The most popular types of Desk jobs in Springfield, MA are:

What are popular job titles related to Desk Manager jobs in Springfield, MA?

For Desk Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Springfield, MA look for?

The top searched job categories for Desk Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Desk Manager jobs?

Cities near Springfield, MA with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $124,381 per year, or $59.8 per hour.

Front Desk Agent

Mananto Enterprises LLC The Northampton Hotel

Northampton, MA

$16 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

The historic Hotel Northampton is seeking a friendly, organized, and customer-focused Front Desk Agent to join our team.  The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. Your role will be essential in leaving a lasting positive impression and meeting the needs of our diverse clientele.

- Provide a warm welcome to guests upon arrival and assist them throughout their stay. Address inquiries, concerns, and special requests with a positive attitude and professionalism.

- Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information, room assignments, and billing procedures.

- Handle reservation requests via phone, email, and in-person, updating the property management system as needed and ensuring the availability of rooms.

- Process payments, handle cash, and maintain accurate financial records, including invoice distribution.

- Maintain effective communication with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.

- Offer guests details about the hotel amenities, local attractions, and services to enhance their stay.

- Address and resolve guest complaints or issues efficiently, ensuring a satisfactory experience.

- Record Keeping: Maintain an organized front desk area, including filing guest information, reports, and other essential documentation.

- Adhere to all safety and emergency procedures and policies to ensure the safety and security of all guests and team members.

Qualifications

- Previous experience in a customer service role, preferably in hospitality or a front desk position.
- Proficient in using property management systems, (Fosse and Opera Preferred) and standard office software (Microsoft Office, email applications).
- Strong communication and interpersonal skills, with the ability to maintain a positive demeanor in high-pressure situations.
- Excellent organizational and multitasking abilities, with attention to detail.
- Availability to work flexible hours, including nights, weekends, and holidays.

**Education:**

- High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.

**Benefits:**

- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts
- Opportunities for career advancement

**How to Apply:**
Interested candidates should submit their resume and a cover letter. We look forward to welcoming a new Front Desk Agent to our dedicated team!

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The Hotel Northampton and the Fairfield Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**