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Desk Manager Jobs in Springfield, MA (NOW HIRING)

La Quinta Inn & Suites

Front Desk Agent

Fiskdale, MA · On-site

$15 - $18.75/hr

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

Front Desk Position This front desk position is for a busy and exciting natural health practice ... on the phone, as well as back office management of patient records and other business ...

Suzor IT

Help Desk Technician

Broad Brook, CT · On-site

Creating and managing technical documentation. * Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification ...

Suzor IT

Help Desk Technician

East Windsor, CT · On-site

$22.50 - $26.50/hr

Creating and managing technical documentation. * Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification ...

Planet Fitness

Front Desk Associate

Vernon, CT · On-site

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Bloomfield, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

New

Planet Fitness

Front Desk Associate

East Hartford, CT · On-site

$16.94 - $17.44/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Hatfield Rally House

Front Desk Welcome Staff

Hatfield, MA · On-site

$14.25 - $18.25/hr

As Front Desk Staff, you'll be the first point of contact for members and guests ... You'll help manage daily check-ins, answer inquiries, handle reservations, and support the overall ...

A.R. Mazzotta

Front Desk Receptionist

Hartford, CT

$20/hr

Greet guests and manage front desk traffic * Assist with general front office responsibilities * Provide outstanding customer service to visitors and callers Why You'll Like This Opportunity * Monday ...

Dave & Buster's

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster's, Inc.

Front Desk/Host

Manchester, CT · On-site

$14.25 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

... desk - and that's where you come in. Position Summary This is a part time position, we are ... Manage room assignments, keys, and reservations * Handle guest requests, questions, and concerns ...

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Showing results 21-40

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Springfield, MA

Desk Manager information

See Springfield, MA salary details

$29.9K

$127.3K

$159.4K

How much do desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for desk manager in Springfield, MA is $127,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $156,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Springfield, MA? The most popular types of Desk jobs in Springfield, MA are:
What are popular job titles related to Desk Manager jobs in Springfield, MA? For Desk Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Desk Manager jobs in Springfield, MA look for? The top searched job categories for Desk Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desk Manager jobs? Cities near Springfield, MA with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,349 per year, or $61.2 per hour.

Hotel Reception Desk

Delaney's Log Cabin Restaurant

Holyoke, MA • On-site

$14 - $17.75/hr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Job Title: Hotel Reception Desk
Job Description:
We are seeking a friendly and professional Hotel Front Desk Agent to join our dedicated hospitality team. The ideal candidate will possess exceptional customer service skills and a keen attention to detail. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while efficiently handling day-to-day front desk operations.
Responsibilities:
- Greet and welcome guests as they arrive at the hotel.- Perform all check-in and check-out tasks seamlessly, including billing and payment processes.- Manage online and phone reservations and provide information about room rates and available amenities.- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.- Coordinate with housekeeping and maintenance teams to address guest needs and resolve issues.- Maintain an organized and timely record of guest accounts and bookings.- Handle basic clerical tasks such as answering phones and managing emails.- Ensure compliance with hotel policies, procedures, and quality standards.
Qualifications:
- High school diploma or equivalent; hospitality-related education is a plus.- Previous experience in a hotel reception or customer service role is preferred.- Proficiency with hotel management software and basic computer skills.- Strong communication and organizational abilities.- Ability to remain calm and professional under pressure.- Availability to work flexible shifts, including weekends and holidays.
The Log Cabin/Delaney Hospitality Group values diversity and encourage individuals from all backgrounds to apply. Join us in creating memorable experiences for our guests and contribute to our legacy of excellence.
Benefits Package
All employees:
- Employee discounts at various locations - Paid Training - Early Access Pay
Eligible Employees:
- Health & Wellness Plan
FT Employees after probation period
-Health Insurance -401k -Paid Vacation
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally protected basis including, race, age, color, religion, sex, gender identity, sexual orientation, national origin, citizenship, ancestry, disability, genetic information, veteran status or military service.
Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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