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Desk Manager Jobs in Boston, MA (NOW HIRING)

Berkshire Group, LLC

Service Desk Manager

Boston, MA · On-site

Position Summary The Service Desk Manager is responsible for the leadership, performance, and continuous improvement of the service desk function, ensuring a consistent and high-quality end-user ...

Crescent Services

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

Assistant Front Desk Manager We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We ...

Marriott Boston Quincy

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

Assistant Front Desk Manager We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We ...

Highgate Hotels

Front Desk Manager

Boston, MA · On-site

$70K/yr

Front Desk Manager Requisition ID 2026-79536 Category Front Office Operations Job Location US-MA-Boston Property Hilton Boston Back Bay Compensation Minimum USD $70,000.00/Yr. Compensation Maximum ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA

$18.50 - $24/hr

... Credit Manager.. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$70K/yr

... Credit Manager.. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... Credit Manager.. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and ...

Royal Lahaina Resort

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... Credit Manager.. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and ...

Highgate Hotels

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... Credit Manager.. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and ...

The Brix Hotel

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... Credit Manager.. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and ...

Marriott

Front Desk Manager

Cambridge, MA · On-site

$66K - $80K/yr

OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk ...

Marriott

Front Desk Manager

Cambridge, MA · On-site

$18.50 - $24/hr

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk ...

Crescent

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Boston, MA

Desk Manager information

See Boston, MA salary details

$32.6K

$138.8K

$173.8K

How much do desk manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for desk manager in Boston, MA is $138,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,600.00 and $170,600.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Boston, MA?

The most popular types of Desk jobs in Boston, MA are:

What are popular job titles related to Desk Manager jobs in Boston, MA?

For Desk Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Boston, MA look for?

The top searched job categories for Desk Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Desk Manager jobs?

Cities near Boston, MA with the most Desk Manager job openings:

Desk Manager jobs near you

Front Desk Manager

Dedham Health & Athletic Complex

Dedham, MA

$45K - $50K/hr

Full-time

Re-posted 14 days ago

Job description

Position Summary:
We are seeking a professional, organized, and customer-focused Front Desk Manager to help lead our front desk operations. This individual will oversee daily administrative functions, ensure exceptional member and guest experiences, and serve as the first point of contact for our facility.
Key Responsibilities:
Member amp; Guest Experience
  • Greet members and guests with professionalism and enthusiasm
  • Resolve member concerns promptly and effectively
  • Maintain high standards of customer service at all times
  • Assist with membership inquiries, renewals, and program registrations
Operations amp; Administration
  • Oversee daily check-in procedures and facility access control
  • Manage POS transactions, cash handling, and daily reconciliations
  • Maintain accurate member accounts and database records
  • Ensure waivers, registrations, and required documentation are complete
  • Coordinate communication between departments (aquatics, tennis, fitness, etc.)
Sales amp; Revenue Support
  • Promote membership, programs, and special events
  • Support seasonal promotions
  • Assist with achieving revenue goals
Facility amp; Safety Oversight
  • Ensure the front desk area remains clean, organized, and professional
  • Enforce facility policies and procedures
  • Assist with emergency procedures when necessary
Qualifications
  • Previous front desk, hospitality, or customer service management experience is a plus
  • Strong leadership and communication skills
  • Excellent organizational and multitasking abilities
  • Comfortable with POS systems and basic administrative software
  • Ability to work flexible hours, including evenings and weekends
What We Offer
  • Competitive compensation
  • Complimentary access to facility amenities
  • Positive, high-energy work environment
  • Opportunity to grow within a dynamic team

Apply