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Desk Manager Jobs in Amherst, MA (NOW HIRING)

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Some Travel Reports To: IT, Help Desk Manager Positions Supervised: N/A POSITION SUMMARY The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves ... on the phone, as well as back office management of patient records and other business ...

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA

$15 - $16/hr

Our top-tier management team all started right here at the front desk, so you know the opportunities for advancement are real. Whether it's climbing the career ladder, pursuing further education, or ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... The role involves working with teams across the organization, managing support requests with ...

Buffalo Lodging Associates

Hotel Front Desk Agent

Enfield, CT · On-site

$14.50 - $18.25/hr

The Hampton Inn Enfield is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and ...

Monarch Place

Front Desk Agent

Springfield, MA · On-site

$16.50/hr

... with hotel management software - Excellent communication skills in English, both verbal and written - Ability to handle multiple tasks efficiently and remain calm under pressure - Strong ...

H. T. PROF Group

Hospital IT Account Manager

Springfield, MA · On-site

$110 - $160/hr

Oversee Help Desk and IT Field Services delivery across the hospital environment. * Ensure staffing ... Manage technician scheduling, shift coverage, on-call rotations, and workload balancing. * Monitor ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Amherst, MA

Desk Manager information

See Amherst, MA salary details

$29.5K

$125.9K

$157.6K

How much do desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for desk manager in Amherst, MA is $125,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $154,600.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What job categories do people searching Desk Manager jobs in Amherst, MA look for?

The top searched job categories for Desk Manager jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Desk Manager jobs?

Cities near Amherst, MA with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Amherst, MA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $125,862 per year, or $60.5 per hour.

Help Desk Technician I (FT)

Westfield Bank

Westfield, MA • On-site

$21 - $28.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Help Desk Technician I                                                       

Department: Information Technology

Job Status: Full Time                                                                                

FLSA Status: Non-Exempt

Grade: 8                                                                                                        

Amount of Travel: Some Travel                  

Reports To: IT, Help Desk Manager                                                      

Positions Supervised: N/A


POSITION SUMMARY

The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, escalate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment. The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.  

ESSENTIAL FUNCTIONS

  • Assist users with Microsoft Windows, Microsoft 365, Teams, Outlook, SharePoint, and applications. 
  • Respond to user requests for assistance.  Provide 1st level support and triage on all calls.  Escalate to senior team members as appropriate.
  • Monitor and follow up on unresolved tickets to ensure satisfactory resolution.
  • Update tickets/knowledge base with actions taken for resolution and status through closure.
  • Support the achievement of Help Desk service level objectives and customer satisfaction.
  • Install, configure, and maintain workstation hardware, software, and peripherals.
  • Configure and deploy technologies to support on/off boarding needs for new or changed employees.
  • Monitor event logs and status of various cyber controls to ensure optimal performance.
  • Participate in after-hours support or on-call rotations when scheduled or otherwise required.
  • Must adhere to and maintain bank systems consistent with bank standards, procedures, policies, best practices and regulations.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

  • Adaptability/Flexibility
  • Analytical Skills
  • Initiative
  • Organizational Skills
  • Problem Solving

Education/Experience/Skills & Abilities

  • High School Diploma, G.E.D required. Associate or bachelor's degree (or actively pursuing) and/or certifications in IT or Cybersecurity such as Security+, Network+, Microsoft Certifications, etc. desired.
  • Help desk support and ticketing software experience preferred.
  • Windows 11, Microsoft Office, 365 and email experience preferred.
  • PC / Laptop management/configuration/troubleshooting experience preferred. 
  • Apple iPhone, iPad and Mobile Device Management knowledge.
  • Triage copier/printer and other peripheral hardware issues.
  • Antivirus, vulnerability patching and cybersecurity controls.
  • Basic networking concepts (TCP/IP, DNS, DHCP, VPN).
  • User access controls management (Active Directory, Share Permissions).
  • Endpoint security tools management/troubleshooting. Audio/Video System Management/Troubleshooting. 

 PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand                                  Occasionally

10 lbs or less                  Occasionally

Walk                                   Frequently

11 - 20 lbs                      Occasionally

Sit                                       Constantly

21 - 50 lbs                     Occasionally

Handling/Fingering         Occasionally

51 - 100 lbs                   Not Applicable

Reach Outward               Occasionally

Over 100 lbs                  Not Applicable

Reach Above Shoulder   Occasionally

Push/Pull                                                                                              

Climb                                 Not Applicable

12 lbs or less                  Occasionally

Crawl                                 Not Applicable

13 - 25 lbs                      Occasionally

Squat or Kneel                 Not Applicable

26 - 40lbs                       Occasionally

Bend                                  Not Applicable

41 - 100 lbs                    Not Applicable

 N (Not Applicable)          Activity is not applicable to this occupation.

O (Occasionally)               Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently)                   Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly)                   Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.



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