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Debt Collections Manager Jobs (NOW HIRING)

Bail Hotline

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Experienced Debt Collector

Riverside, CA · On-site

$20 - $22/hr

Debt Collections Specialist Our Financial Services team is currently seeking dynamic, highly ... Ability to prioritize and manage multiple responsibilities * Experience Preferred. Company ...

TEKsystems

Collections Representative

Reston, VA · On-site

$21.50 - $25/hr

... Manager. * Communicate with delinquent accounts via phone and mail to bring them current. * Counsel members using guidelines, policies, and the Fair Debt Collections Practices Act. * Analyze the ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... We are seeking a Collections Manager who will be responsible for overseeing and managing the ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management ... We are seeking a Collections Manager who will be responsible for overseeing and managing the ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

We are seeking a Collections Manager who will be responsible for overseeing and managing the ... Develop and implement strategic plans, initiatives, and campaigns to optimize debt recovery efforts ...

ValorVIP

Call Center Collections Manager

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

ValorVIP

Call Center Collections Manager

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... We are seeking a Collections Manager who will be responsible for overseeing and managing the ...

NICE

Credit and Collections Manager

Sandy, UT · On-site

Role Purpose The Regional Credit and Collection Manager is responsible for managing an Americas ... Debt Recovery: Proactively pursue overdue debts via phone, email, and written correspondence.

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Debt Collections Manager information

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$31K

$58.7K

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How much do debt collections manager jobs pay per year?

As of May 30, 2026, the average yearly pay for debt collections manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Debt Collections Manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a Debt Collections Manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a Debt Collections Manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What cities are hiring for Debt Collections Manager jobs? Cities with the most Debt Collections Manager job openings:
What are the most commonly searched types of Debt Collections jobs? The most popular types of Debt Collections jobs are:
What states have the most Debt Collections Manager jobs? States with the most job openings for Debt Collections Manager jobs include:
Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 2% As Needed, 12% Full Time, 81% Part Time, and 4% Temporary. Highlights an 67% Physical, and 33% Hybrid job distribution, with an average salary of $58,722 per year, or $28.2 per hour.
Experienced Debt Collector

Experienced Debt Collector

Bail Hotline

Riverside, CA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

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Job description

Debt Collections Specialist

Our Financial Services team is currently seeking dynamic, highly motivated, qualified candidates to join its team at our corporate office in Downtown Riverside who are hardworking, goal oriented bill collectors with customer service and collection experience. The organization is family owned and operated, and the corporate culture is one which promotes professional growth, teamwork, and creativity.

Key Responsibilities

  • The duties of a Customer Service/Collections Specialist include inbound/outbound calls and/or correspondence in a fast paced, goal oriented financial services department.
  • Providing excellent customer service regarding customer billing, collection issues, invoice disputes, process and review account adjustments, discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, debt resolution, assisting customers with payment arrangements and renegotiating payment arrangements when necessary.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Financial Services/Collections Department.
  • Coordinate and drive the efforts of Sales, Customer Services, Banking and any Branch Office when necessary to accelerate the collection process and keeping assigned customer accounts current.. Must communicate and follow up effectively with all other departments within the company regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with all relevant team members in the collection cycle.

Essential Functions

  • Weekly and monthly reporting of delinquent account and production to direct supervisor
  • Reconcile customer disputes that pertain to payments of outstanding balances that are due
  • Provide excellent & considerate customer service to sales team and customers.
  • Thorough follow up on internal and external customer questions, issues, and requests.
  • Meet defined department goals and activity metrics

Required Experience and skills

  • 3-5 years of recent high volume corporate collections experience.
  • Strong knowledge of billing, collections, AR procedures
  • Strong attention to detail, goal oriented, courteous, professional and commitment to account resolution and customer service.
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Experience Preferred.

Company Description

Bail Hotline is committed to the highest standards of integrity, reliability, and service to our community. We strive to provide excellence in customer service, providing informative staff, flexible financial arrangements, and a friendly environment. Bail Hotline Bail Bonds is a bail company that operates under the same values and obligations one would expect from a loved one.