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Debt Collections Manager Jobs (NOW HIRING)

Bounce AI

Collections Manager

Rochester, NY · On-site

$65K - $75K/yr

About Us Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with ... As a Collections Manager, you will be responsible for overseeing the day-to-day operations of our ...

True Find Staffing

Collections Manager

Dallas, TX

Collections Manager Position Summary The Collections Manager is responsible for leading and ... debt exposure. * Review customer payment trends and proactively address issues that may impact ...

Community Investment Strategies

Collections Manager

NJ · On-site

... and annual collections status reports to management * Resolves cash application issues in ... Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable ...

Connexus Credit Union

Collections Manager

At Connexus, our Collections Managers lead a high-performing team focused on managing delinquent ... Process SCRA requests and debt management proposals in accordance with policies and procedures.

Corporate Tools

Collections Manager

Post Falls, ID · On-site

$250K/yr

Understand and create debt rating/scoring method * Understand collections process and challenges * Built and understand collection incentive programs * Experience building and managing automated ...

RIVO Holdings, LLC

Collections Manager

San Diego, CA · On-site

Qualifications What You Bring: * 5+ years of progressive debt collection experience , including 2+ ... M and collections management systems. * Clear, confident communicator with strong leadership ...

Honey Bucket

Credit & Collections Manager

Tacoma, WA · On-site

$91K - $97K/yr

We're searching for a Credit & Collections Manager who can balance customer relationships with ... Monitor key performance indicators, collection effectiveness, and bad debt exposure * Ensure ...

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All JobsDebt Collections Manager Jobs

Debt Collections Manager information

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$31K

$58.7K

$109K

How much do debt collections manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for debt collections manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are the key skills and qualifications needed to thrive as a Debt Collections Manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a Debt Collections Manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a Debt Collections Manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.
More about Debt Collections Manager jobs
What cities are hiring for Debt Collections Manager jobs? Cities with the most Debt Collections Manager job openings:
What are the most commonly searched types of Debt Collections jobs? The most popular types of Debt Collections jobs are:
What states have the most Debt Collections Manager jobs? States with the most job openings for Debt Collections Manager jobs include:
What job categories do people searching Debt Collections Manager jobs look for? The top searched job categories for Debt Collections Manager jobs are:
Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Collections Manager

Bounce AI

Rochester, NY • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description
As a Collections Manager, you will be responsible for overseeing the day-to-day operations of our collections department, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency's success and maintaining client satisfaction.
About Us
Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
With a team based in Israel and New York we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies.
As a Collections Manager, you will be responsible for overseeing the day-to-day operations of our collections department, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency's success and maintaining client satisfaction.
How You'll Spend Your Time
  • Manage, lead, and supervise a team of collectors, providing training, guidance, and performance feedback to maximize individual and team productivity.
  • Develop and implement effective collection strategies and techniques to optimize recovery rates and meet or exceed established targets.
  • Monitor collections activities, including inbound and outbound calls, negotiation strategies, and repayment plans, to ensure adherence to company policies, industry regulations, and compliance standards.
  • Analyze performance metrics and objectives and key results (OKRs), identifying areas for improvement and implementing action plans to drive performance and enhance team efficiency.
  • Conduct regular performance evaluations and coaching sessions with team members, providing constructive feedback and supporting their professional development.
  • Foster a positive work environment, promoting teamwork, open communication, and a strong customer service approach.
  • Collaborate with other departments, such as HR, compliance, and IT to streamline processes, resolve customer escalations, and enhance overall collections operations.
  • Stay up-to-date with industry trends, best practices, and regulatory changes related to debt collection, ensuring the agency's compliance and alignment with evolving requirements.

Requirements
  • High school diploma or equivalent. A bachelor's degree in business administration or a related field is preferred.
  • Proven experience in a supervisory role within the debt collection industry, demonstrating a track record of successful team management and collections performance.
  • Strong leadership and coaching skills, with the ability to motivate and develop a team to achieve targets and exceed expectations.
  • In-depth knowledge of debt collection laws, regulations, and industry practices, with a commitment to ethical and compliant collections practices.
  • Ability to prepare and enforce policies and procedures in general, and for operating a call center in the debt collection field specifically.
  • Excellent communication and interpersonal skills to effectively interact with team members, clients, and external stakeholders.
  • Analytical mindset with the ability to analyze data, identify trends, and implement strategies to improve collections results.
  • Proficiency in using collection management systems and other relevant software tools.
  • Strong problem-solving abilities and the capacity to handle difficult and sensitive customer situations.
  • Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances.
  • Professionalism, integrity, and a commitment to maintaining confidentiality and protecting customer and employee matters and information.

Join Bounce AI and be part of something exciting as we continue to grow in Rochester, NY! This is a unique opportunity while making a meaningful impact in the collections industry through innovative, AI-powered solutions.
We offer a competitive salary, comprehensive benefits package, and exceptional opportunities for professional growth, career advancement, and leadership development. As a rapidly growing company, we're looking for driven individuals who are excited to contribute to our success and help shape the future of our Rochester operation.
If you possess the skills, experience, and passion to thrive in a fast-paced, collaborative environment, we encourage you to apply. Please submit your resume along with a cover letter highlighting your qualifications, achievements, and what excites you most about joining our growing team!
Current Available Full-Time Shifts:
M-F 8:00am to 5:00pm
Paid Training Program:
2 week, full-time training program
Office Location:
333 Metro Park, Ste S-205, Rochester, NY 14623
Pay:
  • Starting annual salary of $65,000- $75,000 with the potential for higher pay based on experience, skill set, and bi-lingual fluency.

What We Offer
  • Full medical, dental, and vision
  • 401k with contribution matching up to 5%
  • 11 Federal holidays + 15 days of PTO
  • Short term disability

Bounce is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

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