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Debt Collections Manager Jobs in Missouri (NOW HIRING)

Blitt and Gaines, P.C.

Debt Collector

Saint Louis, MO

$18 - $25/hr

C. is a leading debt collection law firm with over 30 years of experience representing most of the ... Manage a high volume of inbound and outbound calls in a fast-paced collections environment

Blitt and Gaines

Debt Collector

Saint Louis, MO · On-site

$18 - $25/hr

C. is a leading debt collection law firm with over 30 years of experience representing most of the ... Manage a high volume of inbound and outbound calls in a fast-paced collections environment

RNR Tire Express

Collection Specialist

Saint Louis, MO · On-site

$20/hr

... state debt collection laws (e.g., FDCPA). * Support team initiatives to improve efficiency ... Experience: * 1-2 years of experience in collections, account management, or customer service ...

Orion Placement

Credit Manager

Hazelwood, MO · On-site

$75K - $110K/yr

Join a growing, fast-paced business where credit, collections, and cash flow directly impact ... Prepare regular reporting on aging, delinquency trends, bad debt exposure, and collection ...

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Debt Collections Manager information

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are popular job titles related to Debt Collections Manager jobs in Missouri?

For Debt Collections Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Debt Collections Manager jobs in Missouri look for?

The top searched job categories for Debt Collections Manager jobs in Missouri are:

What cities in Missouri are hiring for Debt Collections Manager jobs?

Cities in Missouri with the most Debt Collections Manager job openings:

Debt Collections Manager jobs near you

Medical Debt Collections Call Center Agent

HCA Healthcare

Saint Louis, MO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

HCA Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 2,302 frontline employees who took The Breakroom Quiz

608th of 893 rated healthcare providers

Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule: 

  • Full-time position that requires 1 mid / evening shift/per week/on a Monday, Tuesday, Wednesday, or Thursday 11am- 9pm CST
  • 1 Saturday per month Hours between 9:00 AM - 3:00 PM CST.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Collection Spec 

Job Summary and Qualifications

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area. 

Duties and Responsibilities: 

  • Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone. 
  • Identify problem accounts and escalate as appropriate. 
  • Update the patient account record to identify actions taken on the account. 
  • Work with patients and guarantors to secure payment on outstanding account balances. 
  • Maintain minimum production standards. 
  • Achieve passing quality review scores per unit requirements. 
  • Produce acceptable unit collection volumes. 
  • Work within company attendance guidelines. 
  • Provide excellent customer service. 
  • Work with other team members and management in a professional manner.? 

Qualifications:

  • Previous Call Center experience preferred.
  • Minimum one-year related experience preferred, preferably in healthcare. 
  • Experience with collections in healthcare revenue space is preferred. 
  • BILINGUAL is not required, but a plus
Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Collection Spec opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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