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Dealership Bdc Jobs (NOW HIRING)

Hughes Honda

BDC MANAGER

Warner Robins, GA · On-site

$75K - $150K/yr

You've never directly managed a dealership BDC * You can't speak confidently about appointment set%, show% and sold % * You struggle with accountability, metrics or coaching underperformers to ...

Elgin Toyota

BDC Manager-Automotive

Streamwood, IL · On-site

If you have dealership BDC management experience, a passion for coaching others, and a desire to grow with a stable, family-owned automotive group, we'd love to meet you. Benefits * Medical Plan

Elgin Toyota

BDC Manager-Automotive

Streamwood, IL · On-site

If you have dealership BDC management experience, a passion for coaching others, and a desire to grow with a stable, family-owned automotive group, we'd love to meet you. Benefits * Medical Plan

Wondries Toyota

Sales BDC Representative

Alhambra, CA · On-site

$3.2K - $6.0K/mo

Join One of Southern California's Top Toyota Dealerships! Wondries Toyota is looking for an experienced Sales BDC Representative to join our growing team! If you're driven, energetic, and know how to ...

Wondries Toyota

Sales BDC Representative

Alhambra, CA · On-site

$3.2K - $6.0K/mo

Join One of Southern California's Top Toyota Dealerships! Wondries Toyota is looking for an experienced Sales BDC Representative to join our growing team! If you're driven, energetic, and know how to ...

Wondries Toyota

Sales BDC Representative

Alhambra, CA · On-site

$3.2K - $6.0K/mo

Join One of Southern California's Top Toyota Dealerships! Wondries Toyota is looking for an experienced Sales BDC Representative to join our growing team! If you're driven, energetic, and know how to ...

Wondries Toyota

Sales BDC Representative

Alhambra, CA · On-site

$3.2K - $6.0K/mo

Join One of Southern California's Top Toyota Dealerships! Wondries Toyota is looking for an experienced Sales BDC Representative to join our growing team! If you're driven, energetic, and know how to ...

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All JobsDealership Bdc Jobs

Dealership Bdc information

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How much do dealership bdc jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for dealership bdc in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How many calls a day should a dealership Bdc agent make?

A dealership BDC agent typically makes between 50 to 100 calls per day, depending on the dealership's size and goals. Effective call volume combined with quality interactions helps generate leads and appointments, and agents often use CRM tools to manage their outreach efficiently.

What is the difference between Dealership Bdc vs Dealership Sales Associate?

AspectDealership BdcDealership Sales Associate
Primary RoleHandles inbound/outbound customer calls, appointment setting, lead managementAssists customers on the sales floor, demonstrates vehicles, closes sales
Required SkillsCustomer service, communication, CRM proficiencyProduct knowledge, sales techniques, customer interaction
Work EnvironmentOffice-based, call center settingShowroom, dealership floor
Common CertificationsNone required, but CRM and customer service training preferredNone required, sales training often provided by dealership

Dealership Bdc roles focus on customer outreach and lead management via calls and emails, working mainly in an office setting. In contrast, Dealership Sales Associates engage directly with customers on the showroom floor, focusing on vehicle demonstrations and closing sales. Both roles require strong communication skills but differ in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a Dealership BDC representative?

To thrive as a Dealership BDC Representative, you need strong communication, customer service, and organizational skills, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, dealership management software, and phone/email communication tools is typically required. Outstanding interpersonal skills, resilience, and the ability to multitask set top performers apart in this role. These skills ensure efficient lead management, positive customer experiences, and increased sales opportunities for the dealership.

What is a Dealership BDC?

A Dealership BDC, or Business Development Center, is a department within a car dealership that handles customer communications and follow-ups, primarily through phone calls, emails, and online inquiries. The BDC team is responsible for setting appointments, responding to leads, and nurturing potential buyers to help drive showroom traffic and sales. They play a crucial role in improving customer service and increasing sales opportunities by ensuring timely and professional interactions with both prospective and existing customers.

What are some common challenges faced by a Dealership BDC representative and how can they be overcome?

Dealership BDC Representatives often face challenges such as handling a high volume of inbound and outbound calls, managing follow-ups with potential customers, and coordinating effectively with the sales team. Staying organized and using a good CRM system can help manage customer information and follow-ups more efficiently. Regular communication with sales staff ensures that customer needs are met and prevents leads from falling through the cracks. Continuous training on customer service and dealership products also helps representatives provide accurate information and build rapport with clients.
More about Dealership Bdc jobs
What cities are hiring for Dealership Bdc jobs? Cities with the most Dealership Bdc job openings:
What are the most commonly searched types of Dealership Bdc jobs? The most popular types of Dealership Bdc jobs are:
What states have the most Dealership Bdc jobs? States with the most job openings for Dealership Bdc jobs include:
What job categories do people searching Dealership Bdc jobs look for? The top searched job categories for Dealership Bdc jobs are:
Dealership Bdc jobs near you
Infographic showing various Dealership Bdc job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

Automotive Service BDC Manager

Fenton Family Dealerships

Swanzey, NH • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

Job description

Service BDC Manager
Department: Service / Customer Experience Reports To: BDC Director Location: Fenton Family Dealerships - Keene, NH Employment Type: Full-Time
Join the Fenton Family Dealerships Team
Fenton Family Dealerships is a locally owned and operated automotive group proudly serving the Monadnock Region through five trusted franchises: Toyota of Keene, Honda of Keene, Hyundai of Keene, Subaru of Keene, and Volvo Cars Keene. With a longstanding commitment to customer satisfaction, employee development, and community involvement, we are dedicated to delivering an exceptional ownership experience at every stage of the customer journey. As our organization continues to grow, we are seeking an experienced and motivated Service BDC Manager to lead our established Service Business Development Center team. Reporting to the BDC Director, this position plays a critical role in driving service appointment scheduling, customer retention initiatives, communication excellence, and overall customer satisfaction across multiple dealership brands. The ideal candidate is organized, performance-driven, customer-focused, and experienced in dealership service operations and BDC processes. This is an excellent opportunity for a proven leader who thrives in a fast-paced environment and enjoys developing teams while helping deliver outstanding customer experiences.
Key Responsibilities
  • Manage the daily operations of the Service BDC team supporting multiple dealership brands
  • Monitor inbound calls, internet leads, text messaging, and email communications related to service scheduling
  • Ensure service appointments are scheduled efficiently, accurately, and confirmed properly
  • Train, coach, motivate, and develop Service BDC representatives to achieve performance and customer satisfaction goals
  • Collaborate closely with Service Advisors, Service Managers, and dealership leadership to maximize service department efficiency
  • Support customer retention, maintenance reminder, and service reactivation campaigns
  • Resolve escalated customer concerns professionally and promptly
  • Monitor team performance metrics and appointment conversion rates
  • Prepare reports and provide operational insights to dealership leadership and the BDC Director
  • Identify opportunities to improve processes, customer communication, and overall service retention
  • Help maintain a positive, professional, and customer-focused culture within the BDC department
Qualifications
  • Previous automotive dealership BDC, service, or customer experience leadership experience required
  • Strong leadership, coaching, and team development abilities
  • Excellent verbal and written communication skills
  • Exceptional customer service and conflict resolution skills
  • Experience with CRM systems, service scheduling tools, and dealership software
  • Ability to multitask in a fast-paced, multi-franchise environment
  • Strong organizational, analytical, and problem-solving skills
  • High school diploma or equivalent required; college degree preferred
Preferred Experience
  • 2+ years of automotive Service BDC management or supervisory experience
  • Strong understanding of dealership service scheduling, workflow, and retention strategies
  • Experience with CDK, Xtime, VinSolutions, DealerFX, or similar dealership platforms
  • Proven track record of improving appointment-setting performance and customer retention
Compensation & Benefits
  • Competitive base salary plus performance-based bonus opportunities
  • Health and dental insurance
  • Paid vacation, sick time, and holidays
  • 401(k) with company match
  • Employee vehicle purchase and service discounts
  • Ongoing training and professional development
  • Advancement opportunities within one of New Hampshire's leading automotive dealership groups
Why Fenton Family Dealerships?
At Fenton Family Dealerships, we believe our employees are the foundation of our success. We offer a supportive team environment, opportunities for growth, and the stability of a respected family-owned dealership group with deep roots in the community. If you are passionate about customer service, leadership, and helping build lasting customer relationships, we encourage you to apply. Join a team where your leadership can make a meaningful impact on both the customer experience and the continued success of our dealerships.

Apply