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Dealer Services Representative

Sandy Springs, GA · On-site

$25.71/hr

If so, our client is hiring a Dealer Services Representative. Position Type: * Contract * On-Site ... Provide SCM, Parts Technical, and Product Management with information on new items to be added to ...

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Dealer Services Manager information

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$27.5K

$81.7K

$137.5K

How much do dealer services manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for dealer services manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dealer Services Manager, and why are they important?

To thrive as a Dealer Services Manager, you need strong knowledge of automotive finance, sales processes, and dealer relationship management, usually supported by a bachelor's degree in business or a related field. Familiarity with dealership management systems (DMS), CRM software, and financial compliance tools is typically required. Outstanding communication, negotiation, and problem-solving skills enable you to build trust and resolve conflicts with dealer partners. These abilities are critical for maintaining profitable dealer relationships, ensuring regulatory compliance, and driving business growth.

What is the difference between Dealer Services Manager vs Sales Manager?

AspectDealer Services ManagerSales Manager
CredentialsExperience in dealer relations, industry certifications often preferredSales experience, often with sales-specific certifications or training
Work EnvironmentDealerships, automotive or equipment industriesVarious industries, including retail, automotive, and wholesale
Employer & Industry UsageUsed by dealerships and manufacturers to manage dealer relationshipsUsed across multiple sectors to oversee sales teams and strategies

The Dealer Services Manager primarily focuses on maintaining dealer relationships, providing support, and ensuring dealer compliance within the automotive or equipment industry. In contrast, a Sales Manager concentrates on leading sales teams, developing sales strategies, and achieving revenue targets. While both roles require strong communication skills and industry knowledge, the Dealer Services Manager emphasizes dealer support and relationship management, whereas the Sales Manager is more sales-driven and target-oriented.

What are Dealer Services Managers?

Dealer Services Managers are professionals responsible for overseeing the relationship between a company, such as an automotive manufacturer or financial institution, and its network of dealers. They ensure that dealers receive the support, training, and resources needed to meet sales targets and maintain high standards of customer service. Their duties often include monitoring dealer performance, resolving issues, and implementing programs to improve sales and customer satisfaction. Dealer Services Managers play a critical role in fostering successful partnerships and driving business growth.

What are some common challenges faced by Dealer Services Managers, and how can they be addressed?

Dealer Services Managers often navigate challenges such as balancing the needs of multiple dealerships, ensuring consistent service quality, and adapting to evolving manufacturer requirements. These challenges can be addressed by developing strong communication channels, investing in ongoing training for dealership staff, and staying up to date with industry trends and compliance standards. Building strong relationships with both internal teams and dealership partners also helps foster collaboration and proactively resolve issues as they arise.
More about Dealer Services Manager jobs
What cities are hiring for Dealer Services Manager jobs? Cities with the most Dealer Services Manager job openings:
What are the most commonly searched types of Dealer Services jobs? The most popular types of Dealer Services jobs are:
What states have the most Dealer Services Manager jobs? States with the most job openings for Dealer Services Manager jobs include:
What job categories do people searching Dealer Services Manager jobs look for? The top searched job categories for Dealer Services Manager jobs are:
Dealer Services Manager jobs near you
Infographic showing various Dealer Services Manager job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
Dealer Services

Dealer Services

Woodharbor Custom Cabinetry

Mason City, IA • On-site

Full-time

Posted 28 days ago

Job description

Job Type
Full-time
Description
JOB SUMMARY: Responsible for serving customers and dealers by answering product questions, assisting with orders, quoting and pricing, processing order changes, cancellations, credits / debits and any other function covered under Dealer Services
EQUIPMENT/MATERIALS:
  • Woodharbor Product Catalogs
  • Computer / Software Programs
  • Microsoft Office Suite
  • Quoting Standards / Manual
  • Various Office Equipment

ESSENTIAL FUNCTIONS:
  • Be knowledgeable about all Woodharbor products and services
  • Handle workload and all customer calls in a professional, timely manner at all times
  • Maintain proper records of transactions and concerns to ensure proper follow up
  • Guide complaint resolutions to ensure proper and satisfactory solutions
  • Follow up with dealers and field representatives regarding open and unresolved issues and concerns
  • Provide timely and proactive solutions
  • Actively listen to all customer concerns with patience and empathy
  • Process Daily Sales and Service orders in a timely fashion

ADDITIONAL RESPONSIBILITIES:
  • Assist Order Entry
  • Assist at Front Desk
  • All other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS:
Reports to Dealer Service Manager
CONTACTS:
Woodharbor Dealer Network
Woodharbor Dealer Services employees
Woodharbor Marketing Department
Woodharbor Production employees
COMPENSATION:
Non-exempt Hourly
Requirements
KNOWLEDGE, SKILLS and ABILITIES:
  • Dynamic Telephone Personality
  • Strong Active Listening Skills
  • Computer Literate
  • Proactive Approach to Problem Solving
  • Highly Organized
  • Attention to Detail
  • Flexible to Changing Routines and Tasks
  • Highly Motivated and Self Starting
  • Ability to Concentrate and Stay Focused
  • Strong Professional Communication Skills
  • Customer Service Oriented
  • Mathematically Inclined and Analytical
  • Team Player - Positive, Courteous, Polite
  • High School Diploma or Equivalent

  • High Level Customer Service experience preferred
  • Cabinet Knowledge and Experience preferred

SAFETY REQUIREMENTS:
  • Observes and follows all Woodharbor Safety Policies and Procedures in accordance with OSHA, EPA, NFPA as outlined in the Safety Handbook
  • Observes and wears all job required personal protective equipment such as safety glasses and ear plugs
  • Observes the Workers' Compensation regulations with regards to proper reporting and communication

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