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Dealer Services Coordinator Jobs (NOW HIRING)

Carmax

Sr. Coordinator, Dealer Services

Richmond, VA · On-site

$43K - $60K/yr

Team Overview The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This ...

Carmax

Sr. Coordinator, Dealer Services

Richmond, VA · On-site

Team Overview The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This ...

OPTIMA DEALER SERVICES INC.

Service Porter

Fremont, CA · On-site

$17.75 - $19/hr

Optima Dealer Services, Inc. About Optima Dealer Services, Inc. Optima Dealer Services, Inc ... coordination to support service operations * Support Service Greeters in welcoming guests to the ...

OPTIMA DEALER SERVICES INC.

Service Porter

Costa Mesa, CA · On-site

$17 - $19.50/hr

Optima Dealer Services, Inc. About Optima Dealer Services, Inc. Optima Dealer Services, Inc ... coordination to support service operations * Support Service Greeters in welcoming guests to the ...

Quirk Ford

Mobile Service Coordinator

Quincy, MA · On-site

$20/hr

As a Mobile Service Coordinator, you will help oversee daily mobile service operations, coordinate customer appointments, communicate with dealership teams, and ensure a seamless experience from ...

Quirk Ford

Mobile Service Coordinator

Quincy, MA · On-site

$20/hr

As a Mobile Service Coordinator, you will help oversee daily mobile service operations, coordinate customer appointments, communicate with dealership teams, and ensure a seamless experience from ...

Quirk Ford

Mobile Service Coordinator

Quincy, MA

$20/hr

As a Mobile Service Coordinator, you will help oversee daily mobile service operations, coordinate customer appointments, communicate with dealership teams, and ensure a seamless experience from ...

Quirk Ford Inc

Mobile Service Coordinator

Quincy, MA · On-site

$20/hr

As a Mobile Service Coordinator, you will help oversee daily mobile service operations, coordinate customer appointments, communicate with dealership teams, and ensure a seamless experience from ...

Quirk Ford

Mobile Service Coordinator

Quincy, MA

$20/hr

As a Mobile Service Coordinator, you will help oversee daily mobile service operations, coordinate customer appointments, communicate with dealership teams, and ensure a seamless experience from ...

OPTIMA DEALER SERVICES INC.

Service Porter

Ontario, CA · On-site

$17 - $18.50/hr

Optima Dealer Services, Inc. About Optima Dealer Services, Inc. Optima Dealer Services, Inc ... coordination to support service operations * Support Service Greeters in welcoming guests to the ...

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How much do dealer services coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for dealer services coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What is a dealer services coordinator?

Dealer Services Coordinators are professionals who act as liaisons between dealerships and the organizations they represent, such as automotive manufacturers or financial institutions. Their main responsibilities include facilitating communication, processing documentation, supporting sales and service processes, and ensuring dealers receive timely assistance and information. They often handle administrative tasks, coordinate training, and work to resolve any issues dealers may encounter. Attention to detail and strong customer service skills are essential for success in this role.

How does a dealer services coordinator typically interact with dealership staff and other internal teams?

As a Dealer Services Coordinator, you will frequently serve as the main point of contact between your organization and dealership staff. This involves communicating daily with sales managers, finance teams, and service departments to ensure smooth processing of orders, contracts, and support requests. You’ll also collaborate closely with internal departments such as logistics, customer service, and accounting to resolve issues and streamline workflow. Effective communication and strong organizational skills are essential for managing these cross-functional relationships and maintaining high levels of dealer satisfaction.

What are the key skills and qualifications needed to thrive as a dealer services coordinator, and why are they important?

A Dealer Services Coordinator typically needs strong organizational skills, attention to detail, and experience in customer service or administrative roles, often supported by a relevant associate’s or bachelor’s degree. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is commonly required. Excellent interpersonal communication, problem-solving abilities, and the capacity to multitask are crucial soft skills for this position. These skills ensure efficient support for dealership operations, seamless communication between departments, and high levels of client satisfaction.

What is the difference between Dealer Services Coordinator vs Customer Service Representative?

AspectDealer Services CoordinatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentAutomotive dealerships, service centersRetail stores, call centers, service desks
Employer & Industry UsageUsed in automotive, dealership, and service industriesUsed across various retail and service sectors
Primary FocusManaging dealer relationships, coordinating services, ensuring complianceAssisting customers, resolving inquiries, providing product info

The Dealer Services Coordinator primarily focuses on managing dealer relationships and coordinating services within automotive dealerships, requiring industry-specific knowledge. In contrast, Customer Service Representatives handle direct customer interactions across various sectors, emphasizing support and problem-solving. While both roles involve communication and coordination, the Dealer Services Coordinator's role is more specialized within the automotive industry.

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Dealer Services Coordinator jobs near you
Infographic showing various Dealer Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,088 per year, or $22.6 per hour.

Sr. Coordinator, Dealer Services

CarMax, Inc.

Richmond, VA • On-site

Full-time

PTO

Re-posted yesterday

CarMax rating

8.0

Company rating: 8.0 out of 10

Based on 373 frontline employees who took The Breakroom Quiz

26th of 737 rated retailers

Job description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
Position Overview
As a Senior Coordinator, you will lead initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. This role requires strong leadership, problem-solving skills, and the ability to manage complex customer interactions while supporting organizational goals and day-to-day business demands.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Team Overview
The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This position combines advanced operational expertise with strategic thinking to improve processes and deliver exceptional B2B experiences while supporting daily business operations.
Role Responsibilities
  • Distribute and balance workloads across a team of 10-20 associates to meet daily goals
  • Serve as the team's technical SME, providing guidance and resolving escalations promptly
  • Review work for accuracy and consistency, delivering feedback to improve efficiency
  • Analyze performance data to identify trends, suggest process improvements, and drive productivity
  • Partner with internal and external stakeholders to resolve issues and maintain strong relationships
  • Support training initiatives, including developing materials and coaching new hires
  • Assist with projects and facilitate meetings to ensure alignment with business objectives

Required Qualifications
  • High school diploma or equivalent
  • Minimum of 6 months of CarMax Auction Services experience (1-2 years preferred)
  • Proficiency in Microsoft Office Suite
  • Strong communication, organization, and customer service skills
  • Ability to work independently, manage multiple tasks, and deliver results
  • Demonstrated teamwork behaviors aligned with CarMax values
  • Experience in fast-paced environments with a focus on accuracy and professionalism

This role will be based out of the CarMax Home Office (Richmond, VA) and associates will work onsite 4 days per week.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$43,300.00 - $60,600.00
May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

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